Yankeecandle Reviews 

I purchased 3 large original jar candles in the YC Christmas sale, all 3 candles arrived in perfect condition - beautiful scents. I had reason for contact YC customer services to arrange collection of my parcel, and they were extremely polite, patient and helpful. I'll definitely be back to buy more...

Went into Yankee Candle store in Bluewater, was going to purchase 2 large candle jars. When I got to the till I was asked if I wanted to buy a bag, I said no I do not not, I said why are you not giving paper bags like you used to, the reply was too many people ask for them. Never heard such rubbish in my life and I am not paying for a paper bag to advertise their products. It’s just another way to get more money out of people, therefore I told them to keep the candles. Why when the cheapest shop going can give you a paper bag do these expensive shops feel the need to extort more money from customers. Needless to say I won’t be buying from them anymore, greedy is the only word to describe it.

I have bought Yankee Candles in the past and loved them but for a few years I have been supporting a local candle maker until this year when my daughter bought me one for Christmas and disappointed is an understatement. Where has the scent gone? Why do they throw out so much black smoke when they are blown out. I won't be requesting another, overpriced for a cheap product.

Awful. Spent £20 on a candle that is tunnelling after an initial 8 hour plus burn, I’ve bought £3 candles that have burned better
Took it back to the shop and the replacement candle is doing the same. The wicks aren’t of a good enough quality to burn properly- ABSOLUTE RUBBISH!

When I opened the delivery the candle was smashed. Phoned customer service who emailed me immediately asking for photos of the faulty candle. I sent the photos ASAP and have received no further communication from them. I have emailed on various occasions with no response. Phoned again today to be told the refund would be processed within an hour of the phonecall, still waiting. So I am now without a gift and also currently out of pocket. Shocking standards for any company.

What fantastic customer service I received in the Lexicon Bracknell store today. 2 ladies Sheila and Katie went above and beyond making my shop in store an absolute pleasure. They even gift wrapped my items in cellophane as it was a present! What fabulous staff to have in one of your shops. Thank you

Yankeeca.com - SCAMMER

My candle was half full and exploaded destroying my carpet and glass was everywhere luckily i managed to put the fire out before it spread any further but upon complaining to Yankee Candles this was all my fault for incorrect useage apparently they shouldn't be placed on any type of furniture.. where else do you place them? 0 responsibility taken I have used 1000s of different brand candles and never had this issue with any others!

I ordered two large Yankee Candles online The process was easy I was then kept up to date about the delivery and informed with an apology when the date for the delivery was changed When the package arrived the candles had been packed and protected in such a professional way I was really impressed The candles are perfect they look good and more importantly smell divine and beautiful

Visited the Yankee Candle Store at the Cheshire Oaks Outlet and we we served by Megan. She took the time to gift wrap all of our purchases for us. Really appreciate the good service and helpfulness.

Your candle exploded and ruined an expensive cabinet. You owe me.

AVOID AVOID VERY BAD COMPANY CANCELLED MY ORDER WITHOUT EXPLANATION DONT USE IT

Why does Yankee ALWAYS discontinue the most popular scents..sunny daydream and baby powder..🤔

I have bought lots of items from Yankee Candle and been a very good customer over the years, however I have just heard their shops have gone cashless. I shall boycott them for joining in the outrageous push towards a cashless society and will buy candles elsewhere from now on. "Go woke, go broke". I encourage other people to boycott Yankee Candle too.

I ordered one item from yankee candle and it was supposed to be delivered on the 9th of June but got delayed then I had to wait till the next working day which was the 12th of June so I waited and again nothing turned up so I rang CS and asked if they could resend it and they said no that they would contact UPS so it's now the 14th of June and I still haven't received my item. Bad service. This is the first and last time I use this company. Total disgrace

Ordered 2 personalised candles. Let me pick, place and adjust the photo. Asked me do i want to write a message. So i did. It didn’t show me any preview of the item. Even after the order was placed. So i emailed and called and sent facebook messages. Couldn’t get hold of them for 4 days. Then i got a message saying your items have been posted. And it showed a preview. And the writing was right across the photos even over a face. Spent days more trying to get hold of them. Had to go through resolver. Where they said they wont take them back or give refund. Awful company. Worst customer service ive come across.

Disappointing customer service. Placed an order online which did not arrive do after two weeks contacted them. They said the tracking had stopped and they would send a replacement order. A week later got an email to say the replacement order did not go through their system properly and would be sent that day instead. Finally parcel arrived and was well packed but I would have expected a votive or tea lights or something small to be included as a goodwill gesture to make up for their delays but nothing was included. It would put me off ordering online from them in the future.

Yankee used to be amazing, started noticing around November time that wax melts literally gave of a scent for 2 hours, then the scent would literally be gone, noticed it with the Sugared blossom ones, than noticed the are all the same now they do not last longer 2 hours anymore! The candles bought 2 large jars recently a midnight jasmine & bubble time they was on offer at Asda for £10 each and the midnight jasmine barely gave any fragrance and the bubble time one you literally have to put your nose in the jar to even smell it! It's pretty obvious they have massively reduced the amount of essential oils in there products, yet still charge ridiculous amounts for them! My mother also mentioned it to me the other week that she doesn't buy the Yankee melts/candles anymore as they hardly give of any fragrance anymore!.

They need to increase the essential oils in there products & stop putting out watered down versions whilst still charging the same.

I've started buying "Wickford & Co" brand now they do the same products that actually smell great and last for 1/4 of the price! The "Mother's day Violet flowers, Fizzy cherry, Rhubarb & blueberry & Hibiscus Island candles and wax melts are absolutely gorgeous! The large jars actually last for 95 hours & the wax melts last 2 days (per cube).

Yankee need to stop ripping off customers

Love the candles. But having nothing but problems with the delivery company!