Your Apartment Reviews 308

Its always tricky when you return to a place you have previously stayed, like there is a level of expectation that could be higher than you originally perceived. However the apartment was absolutely perfect. Exactly how I remembered and central to everything, with the cafes, and independents on your doorstep. A short walk down the hill and your in the center and harbor areas. Apartment has everything I need for 3 night stay and cooking facilities.

Self contained apartments with separate access.
Clean and tidy and perfe t size to deal comfortable.
Great bed quality and secure entry. Immediate response to requests as well...this is now my 1st choice when staying for work

I am now for more than one year nearly every month in Your Apartment.
Its like coming home. I love the location so close to Gym, Shopping and nightlife.
Less then 5 minutes to Brixton station and the Bus stop is directly in front of the door.
If anything is needed its very easy to reach out and the team cares about what is needed.

Always clean and accommodating, comfy and well decorated

located in a quiet part of Bristol (behind Old Market) very close to very pubs cafes and restaurants. The apartment was spacious, clean and had everything you would need for an enjoyable stay (fully equipped kitchen, washer-dryer along with smart TV Netflix,Amazon Prime, etc. Highly recommended.

I stayed at Your Apartment for 3 nights. The room was fairly small but comfortable with a nice big window which made the whole room bright. The kitchen area was very well stocked and had everything I needed. The bathroom was fine with a good shower. The location was excellent, close to the city centre, good grocery shops, a park and a laundrette.

Easy to deal with. Stayed in the Tooting location. Great location, room had everything I needed. Laundry was a great bonus.
Luggage storage would be a bonus as there is no where nearby to do it.

Neat, comfortable and easily accessible. The customer care was great.

Stayed at the Brixton apartments a couple of weeks ago and the fire alarm went off around 1am and was unable to be stopped. This went on until 8am so it was impossible to get any sleep. Some of our party ended up paying for a taxi home (over an hour away) it was so bad. YourApartment were very reluctant to provide much of a refund therefore it was a very expensive stay considering we got no sleep (the least you’d expect!) and the issues were completely out of our control. The company seem to have very little empathy and were unable to understand the extent of the disturbance and ironically, they told me they thought the tiny refund provided ‘reflected their commitment to addressing my concerns’. YourApartment could do with an emergency number in times like this as there was no one to contact apart from the fire brigade (who were unable to stop the alarm without a code) Extremely frustrating and disappointing!

Also, be aware, in the small print they request a bank transfer for a hefty security deposit and your ID in advance of check in. I did get this back but it made me feel uncomfortable transferring so much money.

Overall, one of the worst booking experiences, a nightmare of a night and frustratingly poor customer service after the ‘stay’. I shall certainly not be booking with this company again.

business stay, great accommodation!
will definitely use for future use.

Fire alarm went off all night. Even the fire brigade couldn’t turn it off. No answer on the contact lines provided. Went off from roughly 3am- 8am Half of our group left to find other accommodation and they wouldn’t even refund us. Avoid staying here if you can.

Appalling. Customer service non-existent. Sloppy and slow auto check in - instructions not sent, had to chase them around for entry codes while standing in the cold. Entranceway full of mail litter. Rooms OK. Had a fire alarm scare at 1am, NOBODY REACHABLE to turn off piercing alarm after fire brigade cleared the property so it screeched for SEVEN HOURS all through the night. A nightmare, headache and ringing ears. No follow up from management, very inadequate response to complaint. I would never stay here or at any apartment in the chain again. They clearly do not put guest safety or comfort first.

Great location 👌

The property presents as advertised, in great condition and clean. The studio I stayed in gave me the feeling of a 4 star hotel with the kitchenette and bathroom spotless, same with the towels and the bed lining. The only thing I’d say it reminds you it’s not a 4 star hotel room is the hallway to the flat (clean but taking a 20kg bag to the second floor - flat 8 - had me in need to catch mg breath). The keyless system is nice too, no need to be worried about a key or a card.

Excellent value for money. Well positioned in Clifton for easy access to city centre. Excellent comms from the company. No frills but everything we needed for a short stay. Would definitely return and recommend.

Great apartment and perfect location super close to Brixton tube. Comfortable and given it's location very quiet (my apartment was at the back). Everything you needed for a weekend stay. Will definitely return.

Our stay was 10/10, the room was very spacious and clean. Good amenities and great location.
Very easy check-in and parking.
Would recommend to anyone.

The flat was just as it appeared in the pictures. Beds comfy and everything you needed in the kitchen. Would def recommend.

Avoid. They sent me many spam emails before my trip, and then emailed asking for an extra £300 deposit and photo ID, which was not made clear on Booking.com where I arranged my stay. I was travelling for work and was not prepared to trust this company to give them £300 or a copy of my ID, due to their security being breached. They offered no refund or solution and I had nowhere to stay in Bristol when arriving late for a job the next morning. They admitted to me on the phone that spam emails had been sent to me from them and also through Booking.com, but still expected me to trust them. I had no faith in this company, the whole thing seemed like a scam and they were not honest or clear in their listing on Booking.com. Do not trust them.

I recently stayed at a lovely studio apartment in Central Clifton, Bristol, and had an excellent experience. The apartment was quiet and well located, with some great restaurants just a short walk away. It was a bonus to have the option to cook for myself some evenings, as the kitchen was well-equipped for a studio. I did have a small maintenance issue during my stay, but I reported it by email, and it was sorted out the same day – very efficient service! Overall, I had a very comfortable and enjoyable stay, and I’d definitely return.