Your Apartment Reviews 308

Beautiful apartment in a fabulous location. Comfortable, quiet and it included everything we needed for our stay. Great customer service and simple check in. We will definitely be coming back again!

During my stay I encountered a bedbug infestation. Communication from the stay was very poor and there was no initiative shown in searching for a solution.

Absolutely great stay in Your Apartment. Very clean, very well equipped, small but it was only me staying for business so very impressed indeed. Hosts were very responsive and great customer service. Highly recommend and I will stay again!

The apartment was very nicely furnished with a lovely floor to ceiling window in the living area. This gave a very light, spacious feel. Check in with the codes went smoothly. The apartment was very quiet despite being only a few minutes walk from King’s Cross station.

Very pleasant stay good location attentive help 24/7

I had a great stay at 4 Berkeley Square | Your Apartment in Bristol. The location was excellent, the apartment was clean and well-equipped, and the self-check-in was easy. Great customer service too! Overall, a very comfortable and enjoyable stay—I’d return!

A really good apartment with a fresh vibe from the room design to location.
We had some questions during our stay and they replied right away and helped.

Very clean and spacious apartments, very kind staff , excellent location.

Loved the apartment at Kings Cross, spacious, high ceilings, everything was very clean and fresh. The bed was so comfortable, had everything we need, a much better option than a hotel, one ensuite, one additional toilet and overall felt like a London home not a hotel. I would definitely stay again, location was ace. Customer service was very efficient and helpful too

We stayed at a 1 bedroom apartment in Bristol, Pembroke Apartments. The apartment was beautiful, the common entrance area was tastefully decorated and gave a great first impression. The apartment’s decor was lovely and thoughtfully put together. The bed was very comfortable and the kitchen was well stocked. Communication was all via email and online and all details for check in were confirmed to us a day or two before arrival. Check in was all electronic with access codes and this was communicated clearly on the email. I would definitely recommend staying at this apartment

Everything was perfect. The contact with the staff, the cleaning, the location.

This is the second time we have used Your Apartment. We are really impressed with the quality of the accommodation and value for money. The apartment was extremely clean, very comfortable and in a great location. Check in and out was straight forward. Highly recommended.

Great apartment, superb location.

Fabulous apartment, perfect location, with parking. Added bonus for us that they allow dogs. Highly recommend, looking forward to our next stay already😃
Thank you

I love staying in your apartments, I alway fly over from Spain and work for myself online so it's super handy for me! The apartments are perfect with the kitchen and everything, always super warm and clean. And they have a really nice co working space downstairs
would definitely recommend

I was truly shocked by my experience at this hotel. Upon arrival at this premium priced apartment, I noticed damage to the carpet in the doorway - as it looked old and well ingrained I thought no more about it. The apartment was beautiful. However, 24 hours after checking out and leaving the property in pristine condition, I was wrongly accused of causing the very same damage and immediately charged a fraudulent fee of £120 without any proof of the condition of the carpet prior to our stay.
Despite my efforts to explain that we did not do this damage and provide my side of the story, they refused to listen. As a guest, I expected fairness and honesty, but instead, I was treated with suspicion and disregard. It’s extremely disheartening to be accused of something I had no part in, and even more concerning that they took payment from my account without my consent. This fraudulent payment is currently under investigation with my bank and I have reported to VRBO the booking agent.
It appears very much as though Your Apartment have deliberately blamed a paying guest for known damage in order to recoup costs. As I had no photo evidence of the entrance to the property they are standing firm - why would I take such images at a high quality business? Yes they have images of a marked carpet - I have explained that this was here upon our arrival and had we accidentally caused such damage we would have contacted them. We were, as always, very respectful of the property, especially knowing they had taken a very high damage deposit (which they did not actually take - so they had debited my account for this fee without authorisation) , removed shoes and thoroughly cleaned the apartment prior to check out. I use holiday lets regularly and have an exemplary feedback record - always ensuring I report so much as a chipped glass. This has caused a great deal of distress.
I would strongly advise others to be cautious before booking here or, if you do book, photograph every room, fixture and fitting when you arrive to protect yourself from fraudulent claims. A holiday letting business should be built on integrity - sadly, this one is not despite its premium prices. A family weekend ruined.

Great place, very modern inside! Thank you!

From start to finish the experience was fantastic, the reservation staff are very friendly and enthusiastic, plus, the aesthetics and cleanliness of the apartment exceeded expectations! It was so well designed and the attention to detail was apparent.

I mostly dealt with reservations agent Joe via email and want to point out his attentiveness, always responding quickly to my emails (we had one small issue with the TV and it was dealt with within half an hour!)

I look forward to more stays in the future using Your Apartment!

A travel agency booked on mine and my partners behalf for a night away in Bristol however this wasn’t able to happen because the property owner’s unprofessionally cancelled our booking due to ‘someone booking a longer stay’ although we booked before them… due to this we were not able to enjoy our stay in Bristol. Seriously unacceptable and horrible customer service