Youtooz Reviews 1.927

Excellent experience with customer service. They were very friendly and solved my problem without delay.

Made a preorder for a figurine, never received confirmation or tracking number though it apparently ships now.
Reached out to support, at first they just brushed me off with copypasta "We will notify you".
Reached out a bit later, they apparently do not have order in their system and requested order details. Which I already provided in my initial request.
Aaaaaaand I am being ghosted for more than a month since then.

UPD: seller claims they have reached out requesting order information, no such request was actually received.

UPD2: Request received two days after they initially claimed to do so. Provided information. Meanwhile, over email support is still ghosting me.

UPD3: After some fumbling around basic issue order was found and I've received tracking information. Figurine arrived damaged - it was not worth the hustle.

Overall, given combination of horribly incompetent support and damaged product - avoid at all costs.

Estoy super contenta con la calidad de Youtooz.
Gracias a un giveaway a través de IG, pude ganar un peluche de colaboración con una artista, y tuve la gran suerte de ser parte de una de los ganadores.

El peluche es maravilloso, la calidad de los materiales, el diseño está perfectamente reflejado y el resultado final es de una calidad excelente.

Gracias Youtooz y MjMajcha por esta colaboración y oportunidad de conseguir uno de vuestros productos.

10/10 costumer service! After I sent the email explaining the problem that I had because of my local postal service they answered super fast and resolved the issue with great efficiency. I'm very grateful to them because I thought I was going to lose my package to the void.

Fantastic support team! I had a pre-order and recently had an unexpected change of address. I reached out to support and they got it updated right away to make sure I get my order to a correct address. Love Youtooz ❤️

i’m honestly disappointed in there lack of communication. It was crickets until I had to email them asking when my item would arrive. After that it was radio silence for 4 months- Which is crazy, because It said before buying it would take a month to ship. The point of the purchase was for a friends bday gift which was in November. I would’ve loved the clarity that there would’ve been a big delay. September 20th to February 22th is such a big time skip.

Recently I needed an address change but lost access to my orders, I just emailed the support team about what I ordered awhile back and the account I used to order it and they got right back to me with no issue!

Really helpful with my order when I put the wrong address in there!

Einfach nur goldig.
Die Mitarbeiter sind super freundlich und hilfsbereit.

Overall, this company creates genuinely high-quality products. You can tell real effort goes into them — from the original concept sketching to 3D sculpting and printing. That kind of artistic work takes time and skill, and I do appreciate the craftsmanship.

However, there are some ongoing issues that make the overall experience feel inconsistent. Shipping has taken a long time on more than one occasion, and I’ve even had to cancel and reorder because the delivery was delayed. For the price point, smoother and more reliable shipping would be expected.

Customer service can be helpful, but responses are sometimes vague and not always very clear.

The products themselves are well-made and thoughtfully designed, but the overall buying experience could use improvement, especially considering the cost.

I ordered two Jeffs,
One was not completed. An Eye was missing. So you ask why i give 5 stars?

The Service was easy they send a new one and it was perfect!

No issues on service level! I‘m happy and thats the only thing for me :-)

Thank you Youtooz!

Tooooo long of wait almost 1 half year...my first preorder and last never again.

Wonderful customer service on twitter. Rreally good at sorting my problem, fair prices, fair shipping time and great quality

Overpriced, ridiculous fees for such cheaply made foreign product. You could easily just 3d print the same thing here. This wasnt always the case with youtooz either they got greedier and this causes issues with shipping every single time. It takes forever and sits in warehouses for so long. It's been 2 months for a small parcel. It's literally here in the US just sitting. For over 100 dollars I'd have hoped for something more sophisticated.

Youtooz has been incredibly helpful for me and I’m a loyal customer of Theirs. All of their products are high quality and pre orders are always worth the wait! When I need to change my address for a product I bought it’s alway an easy process! The staff are so nice and their products make for wonderful gifts!

Long delevering time with is fine, but then one of the Youtozz is wobly and can barely stand on its own. The other one has paint faults all over wich for me is annoying ASF....

staff are always so friendly through the support service, love the products they offer, even with the wait time, always worth it.

My daughter pre-ordered an item in October. I figured a pre-order, they find out how many items to get, and they order it.

Item said it shipped December 31st. USPS still says waiting to receive item.

Weeks went by and no updated shipping. We reached out and they said oh, they were waiting for the item to arrive by sea from China. And it'll be 20-30 days.

Item is stuck in sea customs in china since the 12th of January. Reached out to them and they said it'll be an additional several more weeks.

They've taken my money and I never received the item I ordered in October. If they try to keep my money, I'll be contacting my bank for fraudulent charges.

Received the following information - item still stuck in China after all this time. It'll be another 20+30 days, but reassured it was on the move. Several days later, it's still scanning at the nansha ocean terminal. So still not out of China.

Timeline
Pre-order October (youtooz does nothing)
Dec 31 - item "shipped" USPS tracking number. Lies. Item didn't ship USPS..
Jan 12th - item listed stuck in China customs.
Feb 2nd - item still scanning in china. Will be at least another 30 days to reach USA..
Feb 11th - item still scanning in china. Will be at least another 30 days to reach USA.

This will be the last thing we ever spend money on from youtooz.. if we ever receive it. Tracking number 9261290400217604068821

What I expected would occur timeline
Pre-order ends octir 2025.
October 2025 Item ordered from China
October 2025 - item dispatched from China
Dec 2025 - item arrives in USA
Dec 31 2025 - item is shipped via USPS.
Jan 15 2026 - item received.

Clearly ocean freight is not the way to go. A note when you preorder something that says the ship date means shipping from China, please expect it to take several months before it'll arrive in the USA. We could air freight it, but we don't. Delays may be several months. I definitely wouldn't have preordered.

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I'll tell you my story. In Spain, the postal service is terrible. They only notify you once with a single call that the product is at their office, and that's it. That's why they returned a figure I had bought from Youtooz that I really wanted. But I immediately contacted Youtooz support, who were very, very kind and sent me the figure again. This time, I'll go to the post office every day. They really helped me a lot and were very patient. I can't give them more than 5 stars. I will definitely buy from them again.

Great customer service twice now that I’ve given the incorrect delivery address and they’ve managed to change it within hours of me messaging them. It said definite five star from me. Thanks guys.