Youtooz Reviews 1.927

Update 1/6/26: I finally received a response after weeks of silence. Apparently if you want a response from this vendor, you'll have to leave a review. Nice. I will not be ordering from them again. Its not the way to do business. Period.

I ordered a Toy Chica on Jan. 5., and cannot get a decent update. I've sent email requests asking for a status update, with only a notice that someone will get back to me within 3- 5 business days. That has not happened. I see confusing and downright misleading updates on the tracking number provider. Is the product coming from China or the US? I cannot tell. I've ordered the toy, that no other site seems to carry, for my grandson. Its been over a month and I am very disappointed in the service. If I could cancel and be refunded I would. I will never order from this site again and will advise anyone who asks to avoid this site. I feel scammed.

It's good, great. If you are impatient, these items will take a while to come. I'd say if you can, forget you ordered it and let It come as a surprise. If anything is wrong, Support is helpful. Otherwise, great products.

The website is incredible, easy to read, and not overly colorful. Products are clearly listed and organized, with a great FAQ page. The support team, while not the fastest to respond at times (longest I've waited is 8 days, they claim 3-5 is average, fastest was about 12 hours), they are so incredible. They canceled my order and gave me a discount code so I could still get the pre-order price for a normal order, even though the issue was entirely my fault. When I thought I missed my window to get an order, they explained that it hadn't gone live yet, and was simply an error. Quite possibly the best support team I've had the joy of interacting with.

I ordered an item in August 2025. Estimated shipping was in December 2025. I haven't received anything. I've attempted to email twice, per the website....with no response. Where's my order???

Overseas pre-order, the item was meant to deliver in December and went into exception on the tracking. It is now the end of January and it is showing return to sender, Youtooz have not been in touch at all and do not respond to emails.

Another flawless transaction. Bought more Arcane figures, which I can't get enough of, all expertly packed and arrived fast. Once again, an absolute pleasure to buy from. Always highly recommended.

I had some problema due to international shipping but they were able to resolve them as soon as I contacted them. The plushies are great quality and they have one for almost every fandom.

Needed to change my address for an order and customer support was able to get it changed and confirmed quickly and making me assured I would still get my order

Support was very fast answering my email and resolving my issue. While they stated it could take 3 to 5 days i received an answer and solution in about 3 hours.

Absolutely LOVE their plushies!!! Bought the FNAF ones 2 years ago for my son and he Absolutely loved them! Still does! I Just bought the Owlbear plushie and excited to get it!!

I ordered an animator vinyl figure and it unfortunately arrived broken. The packaging for both shipping and the actual product were in good shape and showed no damage so it looked like an unfortunate situation prior to packaging.

However the support system of Youtooz was amazing! I was expecting only a refund since it was a limited run of figures but they pulled a surprise and are sending an actual replacement!

The process was very quick, professional and made an unfortunate situation much better!

Highly recommend.

Pedí 2 peluches, el primero llego sin problema (aunque algo lento) pero es tan hermoso que pensé en no quejarme. En cambio del segundo me han pospuesto una y otra vez la entrega y tras meses no me han dado una fecha de entrega realista.

I ordered 2 of the Dungeon Soup Barbarians. The cardboard box they arrived in was pristine, but both of the figurines were broke. The foot standing on Medusa's head was detached on both figurines. I've emailed the company and I'll update this review as things progress.

** Update **
The company has reached out to me in less than their 3-5 day policy, so I've updated my experience by +1 star. I've sent them the photo they have requested. I'll update again later.

** Update #2 **
Company sent me 2 replacements for the 2 that were broke and I was allowed to keep the broken figurines. After another 30 days, the replacements arrived. 1 of them was fine, the 2nd one was broken in the same spot the first 2 were broken. I'll give them another +1 for trying to make things right, but they really need to work on their quality control.

Totalna porażka, kompromitacja na całej linii. Figurka zamówiona w sierpniu 2025 do tej pory (styczeń 2026) przekładana przesyłka trzykrotnie. Dopiero po e-mailu informacja o przełożeniu. Podwójne standardy, ta sama figurka zamówiona nawet później doszła szybciej na adres francuski i tam nie było żadnych problemów z wysyłką.
Już szybciej elfy na biegunie północnym Mikołajowi produkują zabawki. Mogłam obie figurki zamówić na adres francuski, doszło by na święta i chrześnica mogła by się nią cieszyć. Może odpowiadają szybko ale na zasadzie kopiuj wklej, z nową datą nadania wysyłki, mamy cię w tyłku nie wysyłamy i co nam zrobisz. Zamawiając w tym sklepie licz się z oczekiwaniem na przesyłkę pewnie około roku.
Nie polecam nikomu, szkoda nerwów i stresu.

awful customer service, item arrived damaged so i emailed customer service who asked for images next to my order number, to which which i sent, then got the exact same response a week later. i think they just try to fob you off until you go away. $40 down the hole, will never order anything from these scammers ever again.

Compete waste of time and money. My package never showed up and refunds are impossible and its been almost 6 months. My tracking number disappears minutes after getting a new one, so my order isn’t even locatable. There’s $40 just gone forever. I hate this site so much. You take a serious risk buying from this scam site. I just want my money back.

They let me change the shipping location of my order promptly through the support team and it was a very good experience, very nice interaction

Zero communication for a failed delivery.

Ordered a Dungeon Soup item on preorder, got the despatch notification then an out for delivery one a while later. Never arrived and courier confirmed that the delivery was returned to the sender.

Made 2 attempts to email customer services and both were ignored despite waiting for the 5 day response time with each attempt. I even forwarded them the courier’s confirmation, still no reply.

So, seems if anything goes wrong then you’re irrelevant and on your own!

Would recommend avoiding these guys as little worse than simply ignoring customers who engaged in good faith.

1. They have such cute items— and so many fandoms.
2. Jesus, they were so quick when I misplaced an order— first in my life so yeah I was horrified, but luckily they fixed it in a snap, and so kind to!

I ordered the Other Mother from Coraline for my BFF's birthday and I expected it to get here in a month, as It said October 1st-October 31st. I think it was a pre-order item, but nowhere on the order page did it say that. I never got a tracking email, so in December I finally emailed them to either give me an update or a refund. They sent me the tracking email an hour later, claiming there was an update in their system and the emails didn't get sent out. I still didn't get my order until January. I ordered at the end of September. This was supposed to be my best friends birthday gift in october and it didn't come until January.
It should've been clearer it was a pre-order.
or if it wasn't a pre-order, then the shipping time was absolutely insane.