Youtooz Reviews 1.927

The support is genuinely some of the nicest support I have ever experienced. Extremely friendly and helpful. Cannot praise them enough. If any issue arises definitely talk to them, they’ll be efficient and effective. Fantastic overall

I LOVE YOUTOOZ. I’ve contacted support over the years for a range of different issues, and they’ve always resolved everything. Even when it was my fault they still helped me out. Thank you!!!!!!!!

I had shipping issues due to awkwardness of my location which isn't Youtooz's fault and the shipper started sending my products back. I contacted Youtooz support and they got back to me quickly and worked with me and sent me new products at no charge. I will continue to order plushies from them forever because of their support. Thank you YouTooz!

Also the plushies are amazing quality and large sizes ☺️

I have no problems with the company or its products, they're fantastic. High quality products, great customer service. The shipping, however, is a problem. They're a Canadian company charging American dollars for their products—fair enough, many do. So, on top of the price of their product, I'm already paying an exchange rate plus a shipping rate. All of their products ship directly from China. Again, not a big deal, many do. And when they ship through Canada Post, I don't typically get charged customs fees. However, in October through December, they shipped using a different company, ostensibly to avoid challenges with Canada Post delivery, however I didn't have any issues receiving anything else via Canada Post, including parcels. The company they used held products hostage at customs under threat that they'd be sent back to the company unless a $17.33 CAD fee was paid on top of the GST (I have no issues paying GST). So with both products I received, I had to pay half as much again as the cost of the product for administration fees which I didn't have to pay for a late-September shipment that arrived via Canada Post. Because of the exhorbitant shipping fees, I will no longer be purchasing from Youtooz, which is a shame because I love their products.

Most companies make a product and then sell it to you, Clearly their biz model is getting enough people to pay them for a full run of the product AND cover their profit BEFORE they will manufacture anything. This means that whatever their timing estimate, it will change if they don’t get the full run ordered when they hoped. So an order that was already scheduled to take up to two months has now been pushed back to 3.5 months… and that’s still just an estimate. Long ast the birthday I planned 2 months ahead of for this requested gift. This is ridiculous. Also the company never communicated the delay to me — I had to run Dow the info, although they’re happy to send me endless marketing emails while not responding to emails about my order. In their response below they indicate they “reached out to Trustpilot to help” but I have heard nothing from them.

Extremely slow company,how the hell does one plushie take half a year to arrive? And at a price of nearly 50$ i hope the plushie comes with a personal signature of the voice actor because this cannot be real..Yes the plushies are cute but the quality isn't heavenly and theyre extremely overpriced for what they are..What a shame .. For that price i'd atleast hope for an arrival thats done in ~2-3 months but NOT HALF A YEAR!!!! fix your arrival arrangement stuff guys

They take your money up front for pre-ordering and do not offer refunds. The product can get delayed 6 months in some cases, and they use an awful company called Uniuni for delivery. Neither Youtooz or Uniuni have any sense of responsibility. The only customer service available takes multiple days just to get an unhelpful automated response. Don't give them your money.

I recently made a pre-order purchase for an item and later needed to change the shipping address. I reached out to Youtooz’s customer support via email, and they not only aided me kindly but also replied relatively quickly.

Still haven’t received my order dating date to September. It’s now 2026 LMAO. The estimated delivery date changed multiple times. This is most likely my last time ever ordering from here. It’s absolutely ridiculous the time it takes. I’ve ordered over seas plenty of times and it never takes this long. Even if something is a pre-order, the wait window should only be 1-2 months. Very unprofessional and things need to be changed at this company. And NO, don’t offer me a refund so you can just cancel my order. I’ve been waiting for basically 5 months so I need something out of this. Just know i probably will never be buying again. This was my first time and I was super excited to buy more in the future but I changed my mind.

Ordered Mid November 2025 with est delivery end of December. Begining of January had to ask for an update and told May 2026 for delivery. Unbelievable.

I ordered something for my boyfriend in Canada and in 4 WEEKS it hasn't even shipped. When I contacted customers service I recieved an automated response that told me to track my SHIPMENT with a tracking code. Seeing as it hasn't shipped there is no code. I'll leave this review up until either A the package at least ships or if I can manage to get a refund.

Part of my order #3118347 never arrived, 6 months later still nothing. Contacted support recently and never got a reply.
Ordered something else and just got an email today cancelling my order #3758063 with no reason given.

I’m very impressed with the shipping and handling of my Hazbin Hotel purchase of the Nifty vinyl figure and Nifty plush. They were Christmas gifts and I didn’t know if they would make it on time. They did! I also received my Cookie Run figure that I wasn’t expecting until January. My daughter was absolutely thrilled!! We have had excellent results in the past as well, but very happy this time.

Where do I even begin?
I have friends who have purchased other FNAF merch from Youtooz, so when I decided to buy from them for the first time and go for the Nightmare figure from their exclusive Five Nights At Freddy's 4 line I was super excited to see how the final product would turn out. When it finally finished production the shipping took a ridiculous amount of time, but I was willing to excuse it for what I assumed would be a quality product. The item arrived basically destroyed, details such as the ears broke clean off the figure before it even left its package, and shortly after sitting it up-right out of the package the weight of the figure snapped the entire foot off without even being up for 24 hours. I reached out to their support and was asked to send a specific setup in my photos for proof, which I then provided. I was left with no response and had to wait over a week to hear back from their team, the only reason I even got a reply at all was because I went out of my way to send another follow-up email on the already open ticket. They claim to have sent me a replacement figure but it's been about a couple of weeks now and the shipping status has been stuck in limbo with no updates, USPS is still waiting for the item to even show up to their facility. It's been a fight to receive this product, let alone have it in a state where it's even remotely quality enough to be presented. Every step to this process has felt incredibly unprofessional, and it seems as though the team behind Youtooz takes actually distributing their merch extremely un-serious. I will never be buying from this company again and highly reccommend you do the same to avoid this exact situation.

Warning to all!

Don’t buy from this company they are a complete waste of space and time i promise my son a reaper leviathan doll for Christmas I ordered it in the 1st week of November and yet a month later still haven’t received it so I emailed them and the excuse was they had to finish sowing it so I waited another month so I emailed them and yet the same excuse was emailed to me again so no I have to wait another month before I received it I believe this company is a scam so now I have ordered it by eBay the same doll I bet it gets to me before this order does as I believe I will never receive it what a way to destroy a young autistic kids Christmas well done!

I bought a plush to give to my brother to give him for his birthday. The plush was purchased in june of 2025, email stated estimated delivery would be october. October came then estimated delivery changed to november, then november came then it said december. it is how january of 2026 and estimated delivery is in march. now why tf do i purchase something and want it next year? if i buy something i expect it within a month tops especially if its over seas. not once does this company disclaim their long preorder wait times especially for plush’s you’re supposed to just find out the hard way. i mentioned it to a friend of mine and she’s stated that she had bought 3 over a year ago and has only received 1. now why would i wanna buy something and get it 2 years later.? not buying from here again ill find numerous better alternatives.

I pre-ordered two items, while one arrived, I had to move places. I had to message them to change my mailing address and they were able to! I had a very nice worker and there weren't any complications. While I'm waiting for that package to arrive, my other package here arrived safely. Very grateful.

Update I'm still waiting for my plushie and youtoonz haven't answer my email yet I'm getting sick of them changing the date they said the end of December that past this very unprofessional this why no one wants to buy off you guys anymore this getting to be a joke

Update to youtoonz I have email you you haven't reply at all I'm still waiting for a response please do better

I made an order earlier this year and when the package was supposed to arrive and I started to get the feeling it may not come i wrote to support, they contacted me immedietaly and gave me info about the package small delay. Package arrived perfectly and in just few days. For everyone else expect it will arrive maybe in months when you are buying in a preorder. But it will come eventually dont worry and in any case support is very good .
Customer from EU- Slovakia- Ordered Hazbin Hotel-> Hotel figure and Adam+Lucifer Figure

Must say I’ve been ordering from them more and more because of the great products they come out with but it’s the times when I have things in life going on that me needing to change an address or cancel a package is as simple as asking and that’s a diamond in a rough nowadays. So many great IP’s and a wide variety of merch, you just can’t beat it!