I've been with zest for years now. They've always been brilliant when I've had problems with an appliance that's insured with them. This time, my cooker has been fixed within 3 working days of reporti... Toon meer
Bedrijf heeft geantwoord
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I am honest with my reviews and so far I can't complain, I've had 2 call outs one for my tumble dryer which was fixed within days and now I'm writing this reviews halfway through a second call out whi... Toon meer
Bedrijf heeft geantwoord
We’ve used zest for quite a few years now. Never any queries about any problems. Usually a fast service. Sometimes it takes awhile to get through to customer services, but once you are there, everyon... Toon meer
Bedrijf heeft geantwoord
Slow to resolve problem with replacement offered. Eventually, though did sort it out. Read small print delivery and removable of new/old appliance is not covered. Price is very good though and half of... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Info over Zest
Geschreven door het bedrijf
Fresh Thinking Appliance Care
We look after all your household appliances under one roof, with hassle free repairs and protection. Our aim is to make protecting your appliances a smooth, friendly experience that you can count on in those times of need, whether it’s a repair, replacement, or just some technical advice; we've got your back.
Visit Our Website Book a Repair Protect Your Appliances Contact UsContactgegevens
3 Poole Road, BH2 5QJ, Bournemouth, Verenigd Koninkrijk
- 08008886666
- helpdesk@zestplan.com
- zestplan.com
4,6
Uitstekend
3K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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Great insurance company
Great insurance company definitely recommend it to a friend.
17 februari 2026
Antwoord van Zest
Hi Mr Nassir,
We are delighted based on your experience you'd recommend us to a friend!
Many thanks
Justin
I was very happy with the quality of…
I was very happy with the quality of service I received from Bee and efficiency of her thank you 😊
16 februari 2026
Review zonder uitnodiging
Antwoord van Zest
Hi Mr Beattie,
We are really happy to hear this type of feedback!
Many thanks
Justin
Extremely polite ,patient and very…
Extremely polite ,patient and very helpful customer service operator got straight on with the process of making an appointment for my washing machine to be checked.
16 februari 2026
Review zonder uitnodiging
Antwoord van Zest
Hi,
We know its important to get our customers booked in as soon as possible, so we are happy to hear this feedback.
Many thanks
Justin
Excellent service washing machine
Excellent service. This engineer has been before to repair. Expertise brilliant
16 februari 2026
Review zonder uitnodiging
Antwoord van Zest
Hi Jeanette,
We are thrilled the service lived up to expectations!
Many thanks
Justin
Antwoord van Zest
Hi Mrs Vann,
We are delighted you were satisfied with the service!
Many thanks
Justin
Antwoord van Zest
Hi Julie,
We are happy to hear the process went smoothly.
Many thanks
Justin
Another job well done…
Not my first experience. Was kept updated on arrival and Patrick would call to say he was on route which was very helpful.
It was unfortunate that another day had to be booked as problem wasnt rectified, however Patrick was proactive to arrange another day to come and my washing machine was repaired. He explained problem and what he had done and very patient Minimal mess.
Good job. Thank you
12 februari 2026
Review zonder uitnodiging
Antwoord van Zest
Hi Netty,
We are pleased that we could eventually sort out your Washing Machine!
Many thanks
Justin
Bee was really helpful today
Bee was really helpful today. Very happy person to talk to, gave great advice on the next steps, very informative and more than happy to help. It was very nice talking to someone that was so helpful and listened.Thank you Bee
14 februari 2026
Review zonder uitnodiging
Antwoord van Zest
Hi Nicole,
We really appreciate this kind feedback on the service you received!
Many thanks
Justin
Avoid at ALL costs!!!
Avoid at ALL costs!!!! Their key selling points are FREE REPAIRS OR REPLACEMENT AT NO COST TO YOUR SELF and NO HIDDEN COSTS! Until your appliance does break then all these costs come out of nowhere! To get it fixed or get a new one!! Ridiculous!!
15 januari 2026
Review zonder uitnodiging
Antwoord van Zest
Hi Shirley,
Thank you for your feedback.
I’d like to refer you to page 3 of your Agreement Letter, where our replacement process is outlined. I’m sorry if this hasn’t been made clearer during your replacement journey.
Our team will be in touch as soon as possible to ensure your concerns are addressed.
Kind regards,
Charley
AVOID ZEST PLAN
anyone choosing this company for cover…AVOID! stress for last 3 weeks without washing machine . first engineer stating just a pipe replacement which is worth £12 and apparently can do it myself. this engineer was from hotpoint which zestplan arranged.i contacted Zest as they stated they will but did not I confirmed it’s just pipe replacement can they arrange engineer to fix as that’s why i have cover. I also called zest stating are you repairing it or not. they arranged a appointment with a different engineer company this engineer seemed to work on the machine and tried his best and said the drain pipe needs replacing. i contactedZest plan they contacted me via text about a replacement being submitted I have now called today as no one contacted me again. now they are saying they will need to replace the washing machine which works fine stated by hotpoint and request we pay £350 at apparently cost price for a washing machine which also does not include installation lie as the cost is cheaper online at any store like curry’s. i believe they duped me into this policy as i have stated are you here to fix washing machine if not i will arrange cover elsewhere. they did not do this they decided to long it out and now turn around this cover stands as they attempted to fix the washing machine. there is poor conduct at this company they make out they are wanting to fix appliance but really they want to replace it so they make money from third company and customer as customer is left with pointlesss policy
13 februari 2026
Review zonder uitnodiging
Antwoord van Zest
Hi Priya,
Thank you for your feedback, I’m sorry to hear about the frustration this has caused.
When we agree to cover an item with a pre existing fault, as we did with your washing machine, we pre approve a free repair visit with a £250 parts limit. If the appliance can’t be repaired, we then offer a replacement at cost price.
Please be assured our team will be in touch shortly to discuss the engineers’ findings and how we can best support you moving forward.
Kind regards,
Charley
Done a very good job .
13 februari 2026
Review zonder uitnodiging
Antwoord van Zest
Hi Paul,
We are glad we could help you on this occasion!
Many thanks
Justin
I have a spoke to the lady called B
I have a spoke to the lady called B. She’s a very nice lady and helpful and polite and she’s so generous so she is very good lady. Thank you so much and that she helped me and I appreciate it.
13 februari 2026
Review zonder uitnodiging
Antwoord van Zest
Hi Hajar,
We appreciate the kind words on the service you were provided!
Many thanks
Justin
I spoke to Sylvia
I spoke to Sylvia, about an issue and she was very helpful, and gave me the information that was needed to complete the repair/replacement.
I then spoke to another person, who managed to reduce my monthly payments.
Really happy with the service and knowledge.
12 februari 2026
Review zonder uitnodiging
Antwoord van Zest
Hi Tracey,
We're delighted to hear this great feedback on your experience!
Many thanks
Justin
Really happy with the service phoned in…
Really happy with the service phoned in to book a dishwasher repair, it was very straight forward and I spoke to Silvie who was very friendly and helpful
13 februari 2026
Review zonder uitnodiging
Antwoord van Zest
Hi,
We are really pleased to hear the Dishwasher repair was successful.
Many thanks
Justin
Great customer service
Very helpful customer service, thanks Zest, Domestic Heroes and Bee. Quick turnaround. Fingers grossed new appliance comes as quickly as the rest of their team.
13 februari 2026
Review zonder uitnodiging
Antwoord van Zest
Hi Vanessa,
We are delighted we could assist you and we're always here to help if you need us!
Many thanks
Justin
Service
Patrick was fantastic. Arrived on time, polite, and took the time to explain what was wrong with the Appliances (x3). He didn't make a mess and gave me some great advice on how to maintain it to prevent future issues.
11 februari 2026
Review zonder uitnodiging
Antwoord van Zest
Hi,
We are delighted to hear the engineer visit was a positive one!
Many thanks
Justin
Telephone fault reporting
I was connected to Alex who was bright and friendly and easy to understand which was refreshing. She dealt with my enquiries/problems quickly and efficiently. A credit to the company in my opinion- Well done Alex and Thank you
12 februari 2026
Review zonder uitnodiging
Antwoord van Zest
Hi Carolyn,
We are delighted we could assist you with your issues!
Many thanks
Justin
My claim was dealt with very quickly…
My claim was dealt with very quickly and kept informed every step of the way.
28 januari 2026
Antwoord van Zest
Hi Denise,
We know how important it is to be kept up to date with what's happening with your repair, so we're please you felt this way.
Many thanks
Justin
Antwoord van Zest
Hi Anthony,
We are delighted we could respond quickly to the problem.
Many thanks
Justin
Excellent customer service.
I was very impressed with the excellent service you provided and the speed with which my replacement appliance was fitted.
4 februari 2026
Antwoord van Zest
Hi Doreen,
We are delighted the service lived up to expectations!
Many thanks
Justin
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