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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I've been with zest for years now. They've always been brilliant when I've had problems with an appliance that's insured with them. This time, my cooker has been fixed within 3 working days of reporti... Toon meer

Beoordeeld met 5 van de 5 sterren

I am honest with my reviews and so far I can't complain, I've had 2 call outs one for my tumble dryer which was fixed within days and now I'm writing this reviews halfway through a second call out whi... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

We’ve used zest for quite a few years now. Never any queries about any problems. Usually a fast service. Sometimes it takes awhile to get through to customer services, but once you are there, everyon... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 3 van de 5 sterren

Slow to resolve problem with replacement offered. Eventually, though did sort it out. Read small print delivery and removable of new/old appliance is not covered. Price is very good though and half of... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Reparatieservice voor huishoudapparatuur

Info over Zest

Geschreven door het bedrijf

Fresh Thinking Appliance Care

We look after all your household appliances under one roof, with hassle free repairs and protection. Our aim is to make protecting your appliances a smooth, friendly experience that you can count on in those times of need, whether it’s a repair, replacement, or just some technical advice; we've got your back.

Visit Our Website Book a Repair Protect Your Appliances Contact Us

Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

3K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

Zo gebruikt dit bedrijf Trustpilot

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Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Engineer Janis ⭐️

Engineer Janis is so helpful and excellent at his job, he is friendly and professional and is a credit to your company. 5 stars.

23 maart 2026
Review zonder uitnodiging
Logo Zest

Antwoord van Zest

Hi Karen,

Thank you for taking the time to provide such great feedback for Janis, we will be sure to pass this on.

Kind regards,
Charley

Beoordeeld met 5 van de 5 sterren

Easy to talk to

Easy to talk to. Gave us a good deal with explanation.

16 maart 2026
Logo Zest

Antwoord van Zest

Hi Mr Gallon,

Thank you for taking the time to leave us a great review.

Kind regards,
Charley

Beoordeeld met 5 van de 5 sterren

Bee was friendly

Bee was friendly, efficient and very helpful. Nice to actually speak to a friendly human rather than a machine

23 maart 2026
Review zonder uitnodiging
Logo Zest

Antwoord van Zest

Hi Bruce,

Thank you for this lovely feedback.

Kind regards,
Charley

Beoordeeld met 5 van de 5 sterren

Zaris is a great engineer he fixed the…

Zaris is a great engineer he fixed the drawers together the new ones all four and packed up the old ones and carried them to the bin shed with my weak hands just has i needed them doing with my back too. It really helped me thanks to a fabulous Engineer xxxxxx.

18 maart 2026
Review zonder uitnodiging
Logo Zest

Antwoord van Zest

Hi Carol,

This is amazing to hear! We are always happy to help.

Many thanks
Justin

Beoordeeld met 5 van de 5 sterren

Reliable and professional

This is the second time I’ve relied on Zest for support. My dishwasher was playing up. They arranged for an engineer to call at my earliest convenience. The engineer was on time, quickly found and fixed the fault.
I’ve been very impressed with the ease and simplicity it is to report and arrange repairs for faults. Unlike other companies, when you contact them, they have a ring back option to avoid hanging on the phone. In every instance my call was promptly returned. All the staff I have spoken to were polite, knowledgeable, professional and very helpful.
As I said on my previous review by switching to Zest I have reduced my annual appliance cost, with Domestic and General, by half while adding another two appliances to my cover.
I’ve now used Zest twice and on both occasions the appliances were fixed.
Based on my two experiences with Zest I definitely recommend insuring your electrical appliances with this company.

20 maart 2026
Review zonder uitnodiging
Logo Zest

Antwoord van Zest

Hi Jim,

We are really grateful for you taking the time to leave us a detailed review on your experience!

Many thanks
Justin

Beoordeeld met 5 van de 5 sterren

Fast service

Did zest easy to get hold of and give fast reliable service from my experience.

18 maart 2026
Review zonder uitnodiging
Logo Zest

Antwoord van Zest

Hi Tina,

We're delighted that you could easily get hold of us to assist you!

Many thanks
Justin

Beoordeeld met 5 van de 5 sterren

What a superstar!

Patrick was so helpful. My machine is integrated and he went above and beyond moving it out, sorting the problem and making sure everything was perfect before he left. Really delighted.

19 maart 2026
Review zonder uitnodiging
Logo Zest

Antwoord van Zest

HI Maureen,

We are so happy to hear this outcome for your appliance!

Many thanks
Justin

Beoordeeld met 5 van de 5 sterren

Patrick was really phoned to advise he…

Patrick was really helpful as he phoned to advise he was on his way, giving plenty of notice to put my indoor cats safely away. Explained everything step by step and how things could be resolved. Excellent communication and professional engineer, recommended

19 maart 2026
Review zonder uitnodiging
Logo Zest

Antwoord van Zest

Hi Aiishya,

We know how important it is to keep our customers informed, so we are happy to hear this feedback!

Many thanks
Justin

Beoordeeld met 5 van de 5 sterren

Amazing service

Just amazing service

18 maart 2026
Logo Zest

Antwoord van Zest

Hi Adam,

We are pleased you were happy with the service and for taking the time to leave feedback!

Many thanks
Justin

Beoordeeld met 4 van de 5 sterren

Customer service non existent

They agreed to replace washing machine but will not reply to emails. Trying to get a replacement.
Unfortunately it seems they have been calling the wrong phone number. Old phone number

18 maart 2026
Review zonder uitnodiging
Logo Zest

Antwoord van Zest

Hi Trevor,

Thank you for your feedback.

I’m sorry to hear you’re having trouble finalising your replacement. I’ve escalated this to the relevant team, and they’ll be in touch as soon as possible to help get this resolved.

If you’d prefer to speak to someone in the meantime, you’re very welcome to call us on 0800 888 6666.

Kind regards,
Charley

Beoordeeld met 5 van de 5 sterren

Pretty simple process got oven fixed no…

Pretty simple process got oven fixed no issue and quick, no hidden extras in plan

18 maart 2026
Logo Zest

Antwoord van Zest

Hi Kevin,

We're delighted we could get your appliance back up & running in a timely manner.

Many thanks
Justin

Beoordeeld met 5 van de 5 sterren

Great job

Great job ! My washing machine was making noise…..complaint was dealt professionally and work was carried out properly within time and communication was done throughout the entire process. Would highly recommend

13 maart 2026
Review zonder uitnodiging
Logo Zest

Antwoord van Zest

Hi Farhat,

We are delighted that your Washing Machine could be fixed and you were kept updated throughout.

Many thanks
Justin

Beoordeeld met 5 van de 5 sterren

Excellent service from Zest from start…

Excellent service from Zest from start to finish, can’t recommend them enough, engineer polite very professional,

13 maart 2026
Review zonder uitnodiging
Logo Zest

Antwoord van Zest

Hi Marilyn,

Thank you so much for this great review, we are happy to have helped.

Many thanks
Charley

Beoordeeld met 4 van de 5 sterren

Been waiting for a while for our…

Been waiting for a while for our appliance so contacted zest and had help from a lovely lady named Bea who was helpful and understanding. Thank you Bea for your help.. Aimee

16 maart 2026
Review zonder uitnodiging
Logo Zest

Antwoord van Zest

Hi Stephanie,

We are thrilled to hear we could help and we're always here if you need us.

Many thanks
Justin

Beoordeeld met 3 van de 5 sterren

Good overall apart from engineer…

Good overall apart from engineer breaking my tumble dryer.

16 maart 2026
Logo Zest

Antwoord van Zest

Hi Caroline,

Thank you for your review.

I’m sorry to hear this. Your Case Manager will be in touch today to go through your concerns and help get things back on track.

Many thanks,
Charley

Beoordeeld met 5 van de 5 sterren

Bee at Zest was excellent today

The assistant, a young lady named Bee was excellent this morning. Clear, friendly and professional. She quickly and carefully advised and assisted with my issue and helpfully answered all my queries. My first time using Zest. I would recommend them based on Bee today. Thank you.

16 maart 2026
Review zonder uitnodiging
Logo Zest

Antwoord van Zest

Hi George,

We are delighted we could assist you with your queries!

Many thanks
Justin

Beoordeeld met 5 van de 5 sterren

Very friendly efficient staff on phone

Very friendly efficient staff on phone. Repair was also fast and hassle free.
Thank you

11 maart 2026
Review zonder uitnodiging
Logo Zest

Antwoord van Zest

Hi Renu,

This is amazing news that the service was smooth and met your expectations!

Many thanks
Justin

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