I've been with zest for years now. They've always been brilliant when I've had problems with an appliance that's insured with them. This time, my cooker has been fixed within 3 working days of reporti... Toon meer
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I am honest with my reviews and so far I can't complain, I've had 2 call outs one for my tumble dryer which was fixed within days and now I'm writing this reviews halfway through a second call out whi... Toon meer
Bedrijf heeft geantwoord
We’ve used zest for quite a few years now. Never any queries about any problems. Usually a fast service. Sometimes it takes awhile to get through to customer services, but once you are there, everyon... Toon meer
Bedrijf heeft geantwoord
Slow to resolve problem with replacement offered. Eventually, though did sort it out. Read small print delivery and removable of new/old appliance is not covered. Price is very good though and half of... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Info over Zest
Geschreven door het bedrijf
Fresh Thinking Appliance Care
We look after all your household appliances under one roof, with hassle free repairs and protection. Our aim is to make protecting your appliances a smooth, friendly experience that you can count on in those times of need, whether it’s a repair, replacement, or just some technical advice; we've got your back.
Visit Our Website Book a Repair Protect Your Appliances Contact UsContactgegevens
3 Poole Road, BH2 5QJ, Bournemouth, Verenigd Koninkrijk
- 08008886666
- helpdesk@zestplan.com
- zestplan.com
4,6
Uitstekend
3K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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Excellent service
Excellent service, good response and great advice and support.
13 maart 2026
Review zonder uitnodiging
Antwoord van Zest
Hi Paul,
We are very grateful for this feedback!
Many thanks
Justin
Patrick came and replaced the racks in…
Patrick came and replaced the racks in my dishwasher....called me 30mins before he arrived and was very helpful
13 maart 2026
Review zonder uitnodiging
Antwoord van Zest
Hi Gaius,
We are delighted that your Dishwasher could be fixed!
Many thanks
Justin
Terry McGinty gave better service than…
Terry McGinty gave better service than we ever have had from Domestic and General who we regard as Prima Donna’s. ZEST are the BEST!
12 maart 2026
Review zonder uitnodiging
Antwoord van Zest
Hi Graham.
We are pleased you were happy with the service!
Many thanks
Justin
7yr + insurance with Zest
I've been insured with Zest for a number of years now, every single time ive call them for a repair, my experience has been always very accommodating with my times and dates for when im available ,always helpful on the phone and very polite. Im in the South East and yesterday an Engineer call Alex attended, what a nice polite, respectful and efficient experience ,giving me tips on how to look after my machine, personally I could of asked for a better service from Zest,I recommend this company most definitely and Alex is a credit amongst others in the Zest team in my opinion. Five star.
11 maart 2026
Review zonder uitnodiging
Antwoord van Zest
Hi Dionne,
We are very grateful to have your loyalty, but also that you are satisfied with the service when you need us!
Many thanks
Justin
Antwoord van Zest
Hi Tich,
We're thrilled you were happy with the service we provided!
Many thanks
Justin
Always have a positive experience with…
Always have a positive experience with zest. I spoke to Silvia who was patient with my many requests and issues despite her throat betraying her. Positive and friendly customer service.
12 maart 2026
Review zonder uitnodiging
Antwoord van Zest
Hi Louise,
This is lovely to hear we could help with your requests!
Many thanks
Justin
Patrick gets the issue resolved
Patrick gets the issue resolved. Quick in and out.
12 maart 2026
Review zonder uitnodiging
Antwoord van Zest
Hi Chrissie,
We are happy that the issue was resolved!
Many thanks
Justin
Work carried out very professionally…
Work carried out very professionally job done very happy customer
11 maart 2026
Review zonder uitnodiging
Antwoord van Zest
Hi Christine,
We are delighted we could deliver a positive outcome for you!
Many thanks
Justin
Polite and on time
The engineer gave a rough time when he was coming he was polite and helpful came in-between the time stated and explained what needed to be done and did the job with no trouble seems to be working ok already had the parts ordered already as he looked at it when he came for the washer two days before
11 maart 2026
Review zonder uitnodiging
Antwoord van Zest
Hi Amanda,
Thanks for taking the time to leave us your review on your repair!
Many thanks
Justin
Had a policy with Zest for a few years…
Had a policy with Zest for a few years now and this is only the second time I’ve needed to call them and sadly each time it’s taken nearly 2 weeks to fix something quite simple. Won’t be renewing my policy.
10 maart 2026
Review zonder uitnodiging
Antwoord van Zest
Hi Stephen,
Thank you for your feedback.
I can see your most recent repair was arranged directly with the manufacturer, so I’m sorry to hear it took longer than expected.
We really appreciate you taking the time to share your experience. If there’s anything more you’d like to discuss, please don’t hesitate to get in touch.
Many thanks,
Charley
Great service
10 maart 2026
Antwoord van Zest
Hi,
Thanks for taking the time to leave us your review.
Many thanks
Justin
Good customer service from bee
Bee was very helpful and answered my questions really well!
10 maart 2026
Review zonder uitnodiging
Antwoord van Zest
Hi hamza,
We are happy to hear we could answer your questions.
Many thanks
Justin
Very easy to deal with
Very easy to deal with. Helpful customer services and greatvservice
6 maart 2026
Antwoord van Zest
Hi Raja,
We are delighted to hear you have been happy with the service provided!
Many thanks
Justin
New parts fitted.
Engineer bought the parts with him and fitted them, dishwasher now working ok.
Excellent service.
9 maart 2026
Antwoord van Zest
Hi Gary,
We are glad to hear your Dishwasher is now working!
Many thanks
Justin
Silvia was very helpful and…
Silvia was very helpful and professional made everything very simple and clear i felt comfortable to discuss my issue with my appliance. Great custoner service and communication Silvia thank you 🙏🏻
9 maart 2026
Review zonder uitnodiging
Antwoord van Zest
Hi Dee,
We are thrilled that you were happy with the customer service.
Many thanks
Justin
Very good service and very good person…
Very good service and very good person came on time. Very friendly
9 maart 2026
Review zonder uitnodiging
Antwoord van Zest
Hi,
We are pleased you were satisfied with the overall experience!
Many thanks
Justin
Very good good manners very friendly
Very good good manners very friendly
9 maart 2026
Review zonder uitnodiging
Antwoord van Zest
Hi Mehrun,
We are delighted to hear this type of feedback.
Many thanks
Justin
Antwoord van Zest
Hi Ahmed,
We are delighted we could deliver to you a great service.
Many thanks
Justin
Terrible Service
Terrible Service
I have been waiting for my tumble dryer to be fixed since December 23rd 2025. Zest is still taking £29.20 per month from my bank account and my tumble dryer is still broken.
2 maart 2026
Review zonder uitnodiging
Antwoord van Zest
Hi Linda,
I’m sorry to hear how frustrating this has been.
Our Escalations team reached out on 13th February offering a full refund, as we’re unable to continue with the repair. Please have a look for an email from helpdesk@zestplan.com so we can get this resolved for you.
Many thanks,
Charley
Zest engineer
The engineer from Dual Fix Ltd first came and assessed the problem with my oven. He was professional and very knowledgeable. He told me he had to order the parts for the door. After just 4 days he returned to Complete the job. Again problem was fixed in less than 30mins. I am very happy overall with the service I received from Zest.
5 maart 2026
Review zonder uitnodiging
Antwoord van Zest
Hi,
We are happy to hear the service met your expectations!
Many thanks
Justin
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