I've been with zest for years now. They've always been brilliant when I've had problems with an appliance that's insured with them. This time, my cooker has been fixed within 3 working days of reporti... Toon meer
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I am honest with my reviews and so far I can't complain, I've had 2 call outs one for my tumble dryer which was fixed within days and now I'm writing this reviews halfway through a second call out whi... Toon meer
Bedrijf heeft geantwoord
We’ve used zest for quite a few years now. Never any queries about any problems. Usually a fast service. Sometimes it takes awhile to get through to customer services, but once you are there, everyon... Toon meer
Bedrijf heeft geantwoord
Slow to resolve problem with replacement offered. Eventually, though did sort it out. Read small print delivery and removable of new/old appliance is not covered. Price is very good though and half of... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Info over Zest
Geschreven door het bedrijf
Fresh Thinking Appliance Care
We look after all your household appliances under one roof, with hassle free repairs and protection. Our aim is to make protecting your appliances a smooth, friendly experience that you can count on in those times of need, whether it’s a repair, replacement, or just some technical advice; we've got your back.
Visit Our Website Book a Repair Protect Your Appliances Contact UsContactgegevens
3 Poole Road, BH2 5QJ, Bournemouth, Verenigd Koninkrijk
- 08008886666
- helpdesk@zestplan.com
- zestplan.com
4,6
Uitstekend
3K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Antwoord van Zest
Hi Shahida,
We are pleased to hear this outcome!
Many thanks
Justin
I had the best phone call today from…
I had the best phone call today from the lovely Silvia, what an absolute gem she is 😊. Very helpful, knowledgeable and a pleasure to speak to. Jason
#giveSilviaapayrise make it happen people ✌️
6 maart 2026
Review zonder uitnodiging
Antwoord van Zest
Hi Jason,
This is amazing feedback to hear! We appreciate you taking the time to leave us your review.
many thanks
Justin
First time using zest had a problem…
First time using zest had a problem with my washer dryer and they sorted it straight away was very happy with the service Janis was a lovely person very friendly got on with his job he had to come back with the parts witch wasn’t a problem was sorted really quick
6 maart 2026
Review zonder uitnodiging
Antwoord van Zest
Hi Melissa,
We are very pleased to hear a positive outcome to your appliance fix!
Many thanks
Justin
Had a fault with my washing machine…
Had a fault with my washing machine Janis came out fixed the problem in45 minutes Excellent service cannot fault 10/10
6 maart 2026
Review zonder uitnodiging
Antwoord van Zest
Hi Simon,
We are delighted the issue could be fixed quickly!
Many thanks
Justin
We were very pleased with the service…
We were very pleased with the service provided by Dave during his visit to our property. He did an excellent job and completed the work to a very high standard. Throughout the visit, Dave was extremely kind, polite, and professional. He took the time to explain what he was doing and ensured everything was left tidy and working perfectly.
It was a pleasure having him attend our property, and we truly appreciate the care and attention he put into his work. We would be very happy to have Dave return for any future work and would highly recommend him.
5 maart 2026
Review zonder uitnodiging
Antwoord van Zest
Hi Enkelena,
We're happy to hear such a good outcome on the service provided by the engineer!
Many thanks
Justin
Thank you Patrick and Zest
I phoned on Monday to report fault with washer and had text to say Patrick would come the next day.
Patrick was really good and got the machine working in no time
3 maart 2026
Review zonder uitnodiging
Antwoord van Zest
Hi TJ,
We are thrilled we could attend to your appliance in a timely manner!
Many thanks
Justin
Washer dryer quick repair
Patrick was a friendly engineer. Quick and easy fix. No longer than 5 minutes.
5 maart 2026
Review zonder uitnodiging
Antwoord van Zest
Hi William,
We are delighted your appliance was a quick fix!
Many thanks
Justin
Really good experience engineer deal…
Really good experience engineer deal with problem and solve it and really good advice if something goes wrong excellent job 👍👍👍
4 maart 2026
Review zonder uitnodiging
Antwoord van Zest
Hi,
We are happy to hear this feedback on your experience!
Many thanks
Justin
I was very impressed with the work…
I was very impressed with the work carried out on my washing machine and i
3 maart 2026
Review zonder uitnodiging
Antwoord van Zest
Hi Brian,
We are delighted we could help you with your Washing Machine!
Many thanks
Justin
Not happy not very clear nor seem be…
Not happy not very clear nor seem be aware what doing when came after 10 days had book again parts another 7 days then after gone on first trying delvoped nasty clattering sound spinning wasent there before pump packed it tried days contact which hard work for reasons . Rearly dont need this.just replied on here carnt locate me just replied email sent days ago too saying looking in to it ..must be stoch mist invisable.
2 maart 2026
Review zonder uitnodiging
Antwoord van Zest
Hi Melanie,
I’m sorry to hear about the trouble you’ve had.
I’ve been unable to locate your account, but I’d really appreciate the chance to look into this and put things right.
When you have a moment, please email us at helpdesk@zestplan.com with your customer number.
Kind regards,
Charley
Haven’t got a title
Patrick came today for my washing machine very friendly and polite did a great job excellent service
3 maart 2026
Review zonder uitnodiging
Antwoord van Zest
Hi Gillian,
I am glad Patrick was able to assist with your washing machine. Thank you for your review.
Many thanks
Charley
Customer service agent Bee was very…
Customer service agent Bee was very helpful & polite….Bee dealt with my enquiry quickly and transferred me to my account manger to discuss an upgrade. Thank you Bee. It’s just a shame appointments can’t be agreed with the agent whilst on the call.
3 maart 2026
Review zonder uitnodiging
Antwoord van Zest
Hi Mrs Carmody,
Thank you for your review. Bee really is great!
Please be assured we consider all feedback related to our processes, thank you for sharing your experience.
Many thanks
Charley
My dryer broke
My dryer broke, I phoned Zest on Sunday, they had an engineer out on Tuesday, it needed to be a manufacture repair, they came the following Monday & my dryer is now fixed.
It was a quick & easy process.
I would definitely recommend Zest
22 februari 2026
Review zonder uitnodiging
Antwoord van Zest
Hi Indi,
I'm glad to hear your dryer is back up and running so quickly!
Thank you for your review.
Kind regards,
Charley
Everything was really smooth from…
Everything was really smooth from booking to fixing. They sent an engineer from authorised bosch dealer. He fixed it quickly and was very friendly. Everything was cleaned up after the fix.
2 maart 2026
Antwoord van Zest
Hi Mitalee,
We’re delighted you had a great experience, and we appreciate you taking the time to leave us a review.
Kind regards,
Charley
Bee was very helpful and very polite
Bee was very helpful and very polite
2 maart 2026
Review zonder uitnodiging
Antwoord van Zest
Hi Fozia,
Thank you for taking the time to leave us a review!
Kind regards,
Charley
Excellent service
Excellent service , superb repair , well worth investing in this companies policy !
27 februari 2026
Review zonder uitnodiging
Antwoord van Zest
Hi Ian,
We appreciate you sharing your positive experience. Thank you for the review!
Kind regards,
Charley
What a fantastic company Zest are
What a fantastic company Zest are - was called back after leaving a message with their answering service on Sunday !!!! Silvia dealt with the problem with my fridge/freezer she was knowledgeable and very pleasant to deal with - customer service amazing thanks Zest and thanks Silvia and Patrick on the answering service !
2 maart 2026
Review zonder uitnodiging
Antwoord van Zest
Hi Mandy,
What a lovely review, I am glad to hear we were able to assist you and I'll be sure to pass on your lovely feedback.
Many thanks
Charley
A Cut Above...
I had 22 appliances insured with Domestic and General, and their service was so breathtakingly bad, I switched to Zest. Wasn't sure if it would just be the same again, but I've had an absolutely brilliant service from Zest from start to finish. Their response is so fast. They're polite, intelligent and careful to get the details right. They kept me informed all the way through the process, and I have to say a big thank you to Janis, who did and excellent job of repairing a dishwasher and an oven in one of my houses. He texted me to confirm his time of arrival, turned up when he said he would, and did an excellent job of the two repairs.
27 februari 2026
Review zonder uitnodiging
Antwoord van Zest
Hi Carole,
We're delighted to have you on board & glad we could help!
Many thanks
Justin
It was all sorted very quickly and with…
It was all sorted very quickly and with no problems. Zest sorted it all and the company that came were really nice and found the fault quickly
27 februari 2026
Antwoord van Zest
Hi Mrs Keeble,
We are thrilled we could fix the issue with your appliance.
Many thanks
Justin
Its vary good service repair took litle…
Its vary good service repair took litle bit delay
27 februari 2026
Antwoord van Zest
Hi Mustak,
We appreciate you taking the time to leave us your feedback.
Many thanks
Justin
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