Lost broadband when an engineer carried an installation for a neighbour. Contact staff were helpful and an engineer fixed the problem the next day. Sh*t happens, what matters is how you put it right.... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Hi I called today 4th Utility to inform them of my returning the old equipment installed at my old address. I spoke to a fine lady called Siddiqua based in lovely city of South Africa. She was very p... Toon meer
Bedrijf heeft geantwoord
Really helpful and willing to keep my internet connection live whilst awaiting next universal credit payment... Fast enough internet 🛜 speed for a social tariff of £13.50 for the first year then dou... Toon meer
Bedrijf heeft geantwoord
I have recently switch to Virgin unfortunately due to the lack of security 4th Utility provides. I was having difficulties retrieving the QR code via the link that was given. I phoned today and spoke... Toon meer
4,6
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12K reviews
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Antwoord van 4thutility
Thank you so much for your review!
Fasil was very helpful with my renewal…
Fasil was very helpful with my renewal and made the process really easy.
8 oktober 2026
Review zonder uitnodiging
Antwoord van 4thutility
Hi there, thank you for your review. We're delighted to hear that Fasil was so helpful with your renewal and made the process easy and straightforward. We'll be sure to pass your kind feedback on to him. 🌟
I was in a panic as sky couldn't…
I was in a panic as sky couldn't provide me with broadband at my new house. After talking to Chris Thorpe at 4th utility the panic is over. He sorted my problem and even made it cheaper than sky. I can't wait to get contacted now. Great service. Thanks Chris and thanks to 4th utility.
8 oktober 2026
Review zonder uitnodiging
Antwoord van 4thutility
Hi there, thank you for your review. We're delighted to hear that Chris was able to put your mind at ease and help find the right broadband solution for your new home. It's great to know he made the process straightforward and even found you a package that worked out cheaper. We'll be sure to pass your kind feedback on to him. 🌟
Absolutely brilliant customer service
Absolutely brilliant customer service
8 oktober 2026
Review zonder uitnodiging
Antwoord van 4thutility
Thank you so much for your review! We appreciate your feedback!
Trustpilot reviews are a scam
Trustpilot reviews are a scam. Worst internet provider by far. No support. Internet goes on and off a million times a day.
8 oktober 2026
Review zonder uitnodiging
Antwoord van 4thutility
Hi there, we're disappointed to hear about your experience. We understand how frustrating it must be to deal with an unreliable connection that repeatedly goes offline and to feel that you're not receiving the support you need. We'd like to investigate this personally and understand what's causing the issue. Please reply to our request for further information so we can review your account and work towards a resolution.
Finally someone took my request seriously
Adding to my review: the engineer attended the next day and we have internet!!! Thank you Jon
Finally someone took my request seriously. For the last few days I've tried to explain that my internet is not working, telling the reps that the 2 lights on the router were red. They insisted it had to do with the power cable, which was wrong as the power light was solid green. I spoke with Jon today and he looked into it thoroughly and created a request for an engineer to come and check the issue! Thanks Jon!
8 oktober 2026
Review zonder uitnodiging
Antwoord van 4thutility
Hi there, thank you for your review. We're delighted to hear that Jon took the time to investigate the issue thoroughly and arrange an engineer visit after recognising that the problem needed further attention. It's great to know you felt listened to and supported throughout the process. We'll be sure to pass your kind feedback on to him. 🌟
Absolute amazing help from Benjamin…
Absolute amazing help from Benjamin today, real down to earth chat no company jargon attempts to sign you into a new deal upfront and so helpful in saving the customer money and explain the renewed contract.
8 oktober 2026
Review zonder uitnodiging
Antwoord van 4thutility
Absolute amazing help from Benjamin today, real down to earth chat no company jargon attempts to sign you into a new deal upfront and so helpful in saving the customer money and explain the renewed contract.
Junaid made it all better…
Junaid made my experience much more pleasant and provided me not only a solution but saw it through to the end on the call.
Great initiative and ownership of a complaint, well done.
8 oktober 2026
Review zonder uitnodiging
Antwoord van 4thutility
Hi there, thank you for your review. We're delighted to hear that Junaid made your experience more pleasant and took ownership of the issue from start to finish. It's great to know they not only found a solution but saw it through during the call. We'll be sure to pass your kind feedback on to them.
Fixed in less than 5 minutes
Fixed in less than 5 minutes, with a clear explanation to go with it!
8 oktober 2026
Review zonder uitnodiging
Antwoord van 4thutility
Hi there, thank you for your review. We're delighted to hear your issue was resolved in less than five minutes and that everything was explained clearly along the way. Providing quick, effective support with clear communication is what we strive for. 🌟
A grate internet provider
A grate internet provider. Good value for money. never has any issues Shawn been very helpful today.
8 oktober 2026
Review zonder uitnodiging
Antwoord van 4thutility
Thank you so much for your review! We appreciate your feedback!
New Broadband installation from 4th Utility
The response to my application to install this broadband was extremely quick and I was online less than a week later. The engineers who came to install the system were very polite, efficient and quick. I am now enjoying good fast Internet access which is great.
8 oktober 2026
Review zonder uitnodiging
Antwoord van 4thutility
Hi there, thank you for your review. We're delighted to hear that the installation process was so quick and that you were up and running in less than a week. It's also great to know the engineers were polite, efficient, and professional. Most importantly, we're pleased you're enjoying your fast and reliable broadband service. 🌟
Tim the agent that dealt with my…
Tim the agent that dealt with my problem, did some adjusting( tech stuff) and seems to have sorted my problem out
I’m now getting 310 meg WiFi, which I’m more than happy with
8 oktober 2026
Review zonder uitnodiging
Antwoord van 4thutility
Hi there, thank you for your review. We're delighted to hear that Tim was able to resolve the issue quickly and get your speeds back where they should be. It's great to know he kept things straightforward and that you're now enjoying your faster wifi. We'll be sure to pass your kind feedback on to him. 🌟
Ben in Retentions is an absolute star
Ben in Retentions is an absolute star. Very knowledgeable, very concise and thorough. He helped me get to the bottom of my problem today and explained very clearly what needed to be done and when, simple and clear answers. 4th utility internet speeds are also lightning fast can’t recommend enough!
8 oktober 2026
Review zonder uitnodiging
Antwoord van 4thutility
Hi there, thank you for your review. We're delighted to hear that Ben provided such knowledgeable, clear, and thorough support. It's great to know he helped get to the bottom of the issue and explained everything in a simple, easy-to-understand way. We're also pleased you're enjoying our lightning-fast broadband speeds. We'll be sure to pass your kind feedback on to him. 🌟
Shawn
Shawn . Excellent customer service. Friendly and helpful. Very knowledgeable.
8 oktober 2026
Review zonder uitnodiging
Antwoord van 4thutility
Hi there, thank you for your review. We're delighted to hear that Shawn provided excellent customer service and that you found him friendly, helpful, and knowledgeable. We'll be sure to pass your kind feedback on to him. 🌟
Both engineers were extremely helpful…
Both engineers were extremely helpful and competent and explained everything they were doing, I am fully satisfied with the outcome
8 oktober 2026
Review zonder uitnodiging
Antwoord van 4thutility
Thank you so much for your review! We appreciate your feedback!
The guys that turned up to install were…
The guys that turned up to install were brilliant . They were polite, very knowledgeable, answered all my questions and gave me a few tips on to setting up router .
8 oktober 2026
Review zonder uitnodiging
Antwoord van 4thutility
Thank you for your feedback!
Tasleen was very supportive
Tasleen was very supportive , calm and explained everything I needed to know about 4th utility
8 oktober 2026
Review zonder uitnodiging
Antwoord van 4thutility
Hi there, thank you for your review. We're delighted to hear that Tasleen was so supportive, calm, and took the time to explain everything clearly. Providing friendly and informative service is what we strive for, and we'll be sure to pass your kind feedback on to her. 🌟
Sino was so polite and lovey she helped…
Sino was so polite and lovey she helped me to solve my problems so quickly and she is very friendly to the customer 👍
8 oktober 2026
Review zonder uitnodiging
Antwoord van 4thutility
Hi there, thank you for your review. We're delighted to hear that Sino was so polite, friendly, and able to resolve your issue quickly. Providing helpful and efficient support is what we strive for, and we'll be sure to pass your kind feedback on to her. 🌟
Really good really helpfull hamza
Really good really helpfull hamza
8 oktober 2026
Review zonder uitnodiging
Antwoord van 4thutility
Thank you for your feedback!
Hi I called today 4th Utility to inform…
Hi I called today 4th Utility to inform them of my returning the old equipment installed at my old address. I spoke to a fine lady called Siddiqua based in lovely city of South Africa. She was very polite & highly professional in handling the matter. It certainly makes a big difference when a company employs such lovely professionals. I would give her 10 out of 10 for this call.
Take care
8 oktober 2026
Review zonder uitnodiging
Antwoord van 4thutility
Hi there, thank you for your review. We're delighted to hear that Siddiqua provided such polite and professional service while helping with the return of your equipment. It's wonderful to know she made such a positive impression, and we'll be sure to pass on your kind words and perfect score. 🌟
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