Really helpful and willing to keep my internet connection live whilst awaiting next universal credit payment... Fast enough internet 🛜 speed for a social tariff of £13.50 for the first year then dou... Toon meer
Bedrijf heeft geantwoord
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Lost broadband when an engineer carried an installation for a neighbour. Contact staff were helpful and an engineer fixed the problem the next day. Sh*t happens, what matters is how you put it right.... Toon meer
Bedrijf heeft geantwoord
I have recently switch to Virgin unfortunately due to the lack of security 4th Utility provides. I was having difficulties retrieving the QR code via the link that was given. I phoned today and spoke... Toon meer
Ben in Retentions is an absolute star. Very knowledgeable, very concise and thorough. He helped me get to the bottom of my problem today and explained very clearly what needed to be done and when, sim... Toon meer
Bedrijf heeft geantwoord
4,6
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12K reviews
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Excellent Customer Service
I have interacted twice now with 4th utility. Both Ash and Calum were really helpful and easy to talk to. They showed a genuine willingness to assist and were very personable.
My problem was solved quickly and easily.
Excellent customer service.
7 oktober 2026
Review zonder uitnodiging
Antwoord van 4thutility
Hi Isaac,
Thank you for the fantastic feedback! We're delighted Ash and Calum were friendly, approachable and genuinely willing to help. It's wonderful to hear they resolved your problem quickly and easily. We'll pass on your compliments 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Lost broadband when an engineer carried…
Lost broadband when an engineer carried an installation for a neighbour. Contact staff were helpful and an engineer fixed the problem the next day. Sh*t happens, what matters is how you put it right. 4th Utility did a good job.
5 oktober 2026
Review zonder uitnodiging
Antwoord van 4thutility
Hi Keith,
Thank you for your understanding and feedback! We're sorry your broadband connection was disrupted following a neighbouring installation. We're pleased our team was helpful and an engineer restored your service the following day. We appreciate you recognising how the situation was handled and resolved 🤗
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Suleman made my experience easy and…
Suleman made my experience easy and straightforward. Highly recommended.
7 oktober 2026
Review zonder uitnodiging
Antwoord van 4thutility
Hi Marcin,
Thank you for the five stars and recommendation! We're delighted Suleman made your experience easy and straightforward. We'll make sure your kind comments reach him 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Great Call Handler
The call handler Yolanda was very patient and kind about my difficulties. She listened and resolved the problem with understanding and compassion
6 oktober 2026
Review zonder uitnodiging
Antwoord van 4thutility
Hi Margaret,
Thank you for the lovely feedback! We're delighted Yolanda listened with patience and kindness and resolved your difficulties with understanding and compassion. We'll make sure your comments are passed on to her 🤗
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Great service from Luke
Luke answered all my questions/queries straight away and got me the best deal with a better package than I originally went for. He got all my details and then I swiftly got the confirmation email and booked the engineer for next week. Had the choice of am or pm as well.
I also found the coversation on whatsapp much better than online chat bots/ help desk operative.
Great service.
6 oktober 2026
Review zonder uitnodiging
Antwoord van 4thutility
Hi there,
Thank you for the fantastic feedback! We're delighted Luke answered your questions, found you a better package and arranged your engineer appointment promptly. It's also great to hear you preferred speaking with our team through WhatsApp 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
John was excellent
John was excellent. Talkative, but it helped to destress.
6 oktober 2026
Review zonder uitnodiging
Antwoord van 4thutility
Hi Elijah,
Thank you for the five stars! We're delighted John made your conversation a positive experience and helped you feel more relaxed. We'll make sure your kind comments are passed on 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Renewing again
Shawn been really helpful to renew my contract!
6 oktober 2026
Review zonder uitnodiging
Antwoord van 4thutility
Hi Akif,
Thank you for the fantastic feedback! We're delighted Shawn was so helpful with renewing your contract. It's wonderful to have you staying with us 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
The advisor who called me was…
The advisor who called me was brilliant. He was very precise, listened to exactly what I wanted, and didn't push me into anything. I told him what my budget limit was, and he worked out a fantastic deal with a 12-month contract that matched it perfectly. Great customer service from someone who genuinely wanted to help
6 oktober 2026
Review zonder uitnodiging
Antwoord van 4thutility
Hi Ruth,
Thank you for your feedback! We're delighted our adviser listened carefully, respected your budget and found a fantastic 12-month deal without any unnecessary sales pressure. We appreciate your kind comments 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Really helpful and willing to keep my…
Really helpful and willing to keep my internet connection live whilst awaiting next universal credit payment... Fast enough internet 🛜 speed for a social tariff of £13.50 for the first year then double the next year, however I am pretty sure they're rather retain customers instead of me switching due to price the price increase... I run 2 mobile phones a laptop 💻 and TV without any lagging in speeds around 80mbps average
6 oktober 2026
Review zonder uitnodiging
Antwoord van 4thutility
Hi Mathew,
Thank you for your feedback! We're pleased our team helped keep your connection active while awaiting your Universal Credit payment and that the social tariff meets your household's needs. We appreciate your concerns about the second-year price increase and value your continued custom 🤗
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Tobi was polite knowledgeable & quick…
Tobi was polite knowledgeable & quick to diagnose & sort a fix to my problem
6 oktober 2026
Review zonder uitnodiging
Antwoord van 4thutility
Hi John,
Thank you for the five stars! We're delighted Tobi was polite and knowledgeable and quickly diagnosed and resolved your problem. We'll make sure your kind comments reach him 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
The guy on the phone was very helpful…
The guy Ash on the phone was very helpful but couldn't resolve the problem
6 oktober 2026
Review zonder uitnodiging
Antwoord van 4thutility
Hi George,
Thank you for recognising Ash's helpfulness. We're sorry your issue remains unresolved and understand this is disappointing. We'd welcome the opportunity to look into the outstanding problem personally. Please contact our support team through https://the4thutility.co.uk/contact so we can review the next steps.
Once again excellent 👍 customer service…
Once again excellent 👍 customer service personnel of 4th utility company mr Emmy.
Talk me through with new 25 months contract very pleased with price I will recommend 4th utility company to my friends and colleagues and family. Well Cheers 👋
6 oktober 2026
Review zonder uitnodiging
Antwoord van 4thutility
Hi Shakir,
Thank you for the fantastic feedback and recommendation! We're delighted Emmy clearly explained your new contract and found you a price you're happy with. We'll make sure your kind comments reach him 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
The customer service was top tier
The customer service was top tier, the use of Whatsapp with a real person and Kay was great and much more manageable than ordering over a phone call, decent price on the wifi and the deals were good, ill follow up with a wifi review.
6 oktober 2026
Review zonder uitnodiging
Antwoord van 4thutility
Hi there,
Thank you for your feedback! We're delighted Kay made arranging your broadband through WhatsApp easy and convenient, and that you were pleased with the available deals and pricing. We look forward to hearing how you find the service 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Rang after received a phone call…
Rang after received a phone call yesterday 5th oct about an issue I had never received before. Got worried and phoned about the issue and spoke to Tobi F who helped me with the situation. he was very kind and apologetic about the issue that had happened and reasured me that the payment (which is a direct payment )was actually being processed and not to worry I was also reasured that no-one would have just randomly phoned me about my payment or to make a payment over the phone. He made me feel at ease and confident about what had happened and what I did was right. I did apologise as I thought my tone was abrupt but he said he understood why I was acting like I was so Thank You so very much Tobi.
6 oktober 2026
Review zonder uitnodiging
Antwoord van 4thutility
Hi Julie,
Thank you for sharing your experience! We're delighted Tobi reassured you about your Direct Debit and helped put your mind at ease following the unexpected call. It's great to hear he was kind and understanding throughout. We'll pass on your thanks 🤗
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Very helpful call with Fasil regarding…
Very helpful call with Fasil regarding changes to account address: all resolved to my complete satisfaction
6 oktober 2026
Review zonder uitnodiging
Antwoord van 4thutility
Hi Peter,
Thank you for the five stars! We're delighted Fasil was so helpful with updating your account address and resolved everything to your satisfaction. We'll make sure your kind comments reach him 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Very friendly
Spoke to Dave and received great, friendly customer service.
Quick solution.
6 oktober 2026
Review zonder uitnodiging
Antwoord van 4thutility
Hi there,
Thank you for the fantastic feedback! We're delighted Dave provided friendly customer service and found a quick solution for you. We'll pass on your kind comments 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Callum was brilliant
Callum was brilliant! He explained things clearly and double checked my understanding. I had called to join the company as Sky couldn’t provide the service to my address.
So far, I’m very impressed.
6 oktober 2026
Review zonder uitnodiging
Antwoord van 4thutility
Hi Hassnen,
Thank you for the fantastic feedback! We're delighted Callum explained everything clearly and checked your understanding while helping you join 4th Utility. We're pleased we can provide service at your address and look forward to welcoming you 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Antwoord van 4thutility
Hi Hodifa,
Thank you for the five stars! We're delighted you experienced great communication from our team. We really appreciate you taking the time to share your feedback 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Muhammed did everything he could to…
Muhammed did everything he could to help me out with an issue i was experiencing which is all i could ask for.
6 oktober 2026
Review zonder uitnodiging
Antwoord van 4thutility
Hi Benji,
Thank you for your feedback! We're delighted Muhammed made every effort to help with the issue you were experiencing. We really appreciate your recognition of his dedication and will pass on your comments 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Great service from Abdullah
Great service from Abdullah. Friendly, knowledgeable and speedy. Good offer given
6 oktober 2026
Review zonder uitnodiging
Antwoord van 4thutility
Hi there,
Thank you for the fantastic feedback! We're delighted Abdullah was friendly, knowledgeable and quick while helping you, and that you were happy with the offer provided. We'll make sure your kind comments are passed on to him 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
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