Airportrecovery Reviews 

This isn't a real company. They don't respond to you other than if you pay money, they call you pretty quickly and let you know that 'they're starting to look for your item'.

Then you get emails saying they're still looking for your item. When you message them via chat, you get ignored.

Save your money

Safe your money. My luggage was found by airport staff 3 days ago and even though I notified the company they keep on sending me AI generated messages about their dedikation and that they are still working hard trying to find my luggage.
The luggage was not retrieved by the company and there was no possibility in getting a contact to a human through telephone or email

Achtung Betrüger! beware of scammers! attention aux arnaqueurs! attenzione ai truffatori! cuidado con los estafadores! pas op voor oplichters! остерегайтесь мошенников! остерігайтеся шахраїв! vær oppmerksom på svindlere!

Would Give 0 stars if possible. I gave them exact times and location of where the item was left, but 20 days of nothing but AI generated messages. I got in touch with the airport lost and found and it had been there for days. Save your time and money and just do it yourself.

total scam.
they don't look for your item. they never pick up the phone (ever). The live chat is not real.
my item was sitting exactly where i told them it was left and they said "after working with all of our agencies we cannot locate it".
I returned to the airport the next day and found it in 3 seconds.

COMPLETE SCAM!!!! Do NOT use this service, they will not help whatsoever. Please please please never use this service !!!

Impossible to get in contact with. I tried to cancel my service (within the 2h window) without any kind of recation/ confirmation from their side. 
In the meanwhile do they spam you for weeks  with positivt emails on how close they are to find your obejct for weeks. Without any kind of sucess. 
I had tho use the credit card company to get my money back.

I asked them to help me get in touch with Delta- they claimed they prioritized and were doing everything they could to search for my wallet via a series of automated emails. On my return flight I stopped by the Delta office. They'd had the wallet the entire to me and no one had ever reached out.

I only got automated responses for 4 days when I attempted to demand a refund.

This is the biggest scam out there. DO NOT USE THIS SERVICE. A bunch of LIARS.....TERRRIBLE

I just wanted to tell you not to bother looking for my laptop. Despite all the precise instructions I've given you over the past 24 days, amidst my great desperation and anguish, urging you to search the designated locations in Heathrow Airport Terminal 3, they have yielded nothing. I made the mistake of paying them a lot of money (at least for me, coming from a poor country) to recover my device. Still, all I received was a bunch of bland emails with messages that only sought to keep my hopes up, to then charge me more money and tell me, once again, that they still haven't been able to find my laptop. I insist: after all the damn instructions I gave you!

The people at Heathrow Lost Property Office, who are very professional and reliable, sorted everything out when I asked them about my lost laptop. I went to their website and located my device. And in a matter of a day—read this carefully: in a single day, they recovered my laptop and sent it to my country! I only received courtesy and good treatment from them, not deceptive messages like the ones you sent me. They are honest people; you are not. Learn something!

What poor service! What humiliation you subject poor people to, distressed by losing their property at an airport amidst the rush and desperation of not missing a flight!

This same message will be read by thousands of people, who, thanks to your mediocrity and ill will, will learn of my dissatisfaction.

With much resentment and distrust toward you, I bid you farewell.

Just like a couple of people on here, I googled for lost items at a airport and this come up first for Dubai so I made contact, straight away I was asked for $69 for fast track, for which I declined at first, then I had at least 3 other emails saying it could take 2 weeks to start looking for my item if I did not pay, so I paid but luckily I paid by PayPal, and got a full refund when they did not provide a service for me. So just to clarify this is a first class SCAM.

We ve just realised we ve been scammed. Whilst travelling on holiday with the kids we realised one of our bags were missing. This was minutes before boarding the plane. We had to make quick decisions. I googled “lost property stansted airport” and they came top of the page with a convincing website. They offered a special search service which we later suspected there was something very wrong about it. We paid a whopping USD160 (!!) in the belief they d have a special concierge service, giving priority to this item, and keeping us updated regularly and even shipping the item to our holiday destination (naive i know! But we dont have experience with losing bags at airports). We knew the item was there because of find my app which showed the location of our ipad (which was in the bag). After receiving what seemed like automated emails, offering chat and telephone service that was never really available, I decided to check if they were a scam and indeed they were. Steer clear! I ve reported them to google. Dont understand how they accept companies like this to use their platform. Probably because google is also making lots of money with their ads. Im fuming and just hope this review can help someone not fall for them.

total total scam. Do NOT use this company. i filed a claim. All they had to do was go to Emirates Airline and PICK UP MY prescription glasses and courier them to me. here it is a week later and get these emails saying they are "contacting the ground crew" and dispatching all resources. No live human ever responds to emails. Phone messages do not get ansered nor responded to. Total SCAM!

Absolutely reprehensible that they charge $80 for you to even have a chance to get your item back. They offer a free "low priority" option, but their website claims that the free option doesn't even give their "concierges" the authority to interact with airport personnel! Seems like $80 somehow gives them a little extra authority, though. Complete garbage.

Do not give your money to this site. It is not connected to any TSA agency or airport of any sort. Only request lost and found items through the actual airport's website and verify its authenticity. This site claims it offers free claims but tricks you into spending upwards of $70 for a service it has no capability of providing. L scam tbh, got my money back in a few hours, but still, not worth the hassle

Company is a scam. Repeated emails asking me to pay for an expedited service. The website looked like the airport authority lost property service.

It was only when the emails started arriving that I realised what was going on, thankfully before I paid anything.

Read the other reviews on here - they take your money and do nothing apart from preying on people at a stressful time.

Straight up scam. Wasn’t really thinking, jus put in a claim, then couple days later put in a claim with United who found my item within hours. Still getting twice hourly email updates from this scam saying they’re looking for my item but haven’t found it.

Total scam. They send automated emails. Do nothing to find your item. I found it. Told them about it. Asked if they would help facilitate the return. Got a stock answer. The next day, another automated email suggesting they were still searching for it. Crap!!!

It does not appear that the company made any of the efforts they purport to have made to find the missing item, despite the fact that we were able to tell them exactly where it was, based on Find My app. Appears that they automate follow-up emails but do not actually do anything. When contacted with our concerns they did offer to refund part of our payment. This seemed a fair resolution but they never actually made the refund.

Got the same bad experience with this Airportrecovery cheaters as many of reviewers which got in troubles, but they will never help you.
Do not lose your money and don't pay them!!!