Airportrecovery Reviews 

Very much a scam you get one phone call to verify payment and then nothing but automated emails and chats. We found the device on our own and all we needed the service to do was arrange pick up and shipping. And they wouldnt read a single email i sent explaining this.

I want to warn others based on my experience. I paid Airport Recovery Service (ARS) to help retrieve my lost items from Istanbul Airport, and it quickly became clear that they are not doing anything they claim.

I personally found my items myself through the official IGA Lost & Found and received a reference number directly from the airport. I provided ARS with the exact location, the reference number, screenshots, official emails — everything.

Despite this, ARS kept sending me the same automated message every single day saying they are “still searching the database,” even though there was nothing left to search. It became obvious that they had not even read my messages.

It also appears they do not have any agent or representative at Istanbul Airport who can actually retrieve items. They never acknowledged the airport’s confirmation, never took action, and never provided real support.

I ended up spending time, energy, and money doing 100% of the work myself, while ARS continued to pretend they were working on it.

This service is misleading and acted in a way that feels scam-like.
My advice: go directly through the airport’s official Lost & Found. Do NOT rely on this company.

This is a scam. Left my coat in airside in Charlotte Airport. Airport recover charged $81 for recovery service. They do nothing. Went back to the Airport several days later and Lost and Found did not have it. They advised they never have any contact with Airport Recovery and none of their members show up. They continue to send updates on how hard they are looking even though I know the coat is long gone. Cannot make contact with them by any method. Got my bank to cancel the payment and block card details I used for payment.

This "service" is a scam. I was able to recover my lost item by working with airport police. While I'm disappointed that I fell for this scam, it was funny to recover my lost item (CPAP machine) and continue to receive emails from Airport Recovery Services (18 in total / all AI generated) about their tireless search for it in a seemingly VAST inventory of lost items. Unfortunately, Airport Recovery Services was never able to recover my CPAP machine, despite their thorough search. Meanwhile, I was able to identify and recover my CPAP after exchanging 2-3 emails with the police.

You are a SCAM. Do not send any money. I am out $153 and all I get is bullshit messages. The airport has verified that my lost article has been found and they won't even contact them.

Its a scam and unfortunately I checked trust pilot after I paid. Dont pay and report them. They start sending you emails in the beginning and next your ghosted. After I checked TP and asked for a refund I was told that they would keep some because the so-called agent started working and would refund the larger portion back to me. Never happened they never answered my reminders.

Absolute Scam . Charged me US $79 and when I figured out it was scam and informed them within 6 hours they said ok will refund $65 in 5 business days , pls don’t inform your bank . True enough the refund never came . Scam scam scam

Not a good service. I dont recommend using this when you lost items in airports. Refund takes a lot of time to process and their customer service is not helpful. No one is answering their phone either.

Total scam. I literally gave them the contact information and the location of where my item is. They keep sending vague messages that they are looking through inventory. I contacted the business that has my item and they have not received a call from Airport recovery. When I call Airport recovery I get a recording my call is first in line, then about a minute later it says there is no one available and I can leave a message. I have left several messages with no call back. I have emailed many times with answers that don't respond to what I wrote. Do NOT use this company. They will just scam you out of your money.

Absolutely SCAM
Except warm email they do nothing to find the lost.
I found it by myself at the lost and found office in Athens.
Don't pay them

They are scammers! Lost and Found is for free. Don’t use their website

I have to at least give a 1 but they deserve a negative rating. Absolute SCAM.
All it appears to be is a system in place that regularly sends you warm emails telling you how hard they are trying
No way to complain. I have sent them 8 messages complaining of their service and advising them that I got the item via another source. But keep getting their emails

Stay away from this website. It is not any airports official Lost and Founds. Instead go to the airports official website and see who to contact and how they handle lost items.

It is scam. Never use it.
My item was at the airport at the airlines lost and found the entire time. For a week these bloody cheaters sent me emails like "we are searching, we have a recovery rate of 9/10"
I will report it to google

PLEASE DO NOT FALL INTO THEIR SERVICES! THEY DO NOT DELIVER!
Once a Priorty Claim is paid for and if you cancel before 24 hours, per their company guidelines, you cannot get a refund and they ignore your calls, chats and any other mode of communication you attempt.
I submitted 2 claims and cancelled both within 8 hours. I did receive one refund 5 days later and still for the other.
Patience is a virtue working with this company. BUYER BEWARE!!!

It's scam. Event my first payment attempt was marked as suspisious to Revolut. I believe, they don't have any agents, just computer program and they own database, to provide fake value.

I will contact my bank for refund, all ppl, do the same. if they won't refund, your bank will return your money.

Totally scam. They said will refund. Because my item its founded by the aircrew team. So its before 24 hours already founded. Until now they didnt refund!!!

Yep - it got me too. Damn. You google the aiport + "lost and found" and this site comes to top. Looks legit. A lot of effort went into producing their website. Can't believe its still returning at top of Google search list - WOW. this is pure theft through and through. Don't believe? Try ascertaining who owns company. They aren't afiliated with any parent listing. Website should be taken down. OMG. this awful. They even place calls to make it believable after you engage. WOW! $400 gone with premium service at two airports (lost wallet - with layover so tried covering both)... AND WALLET WAS RETURNED by uber that same day. HAHA! omg. this sucks. at least I got my wallet back - but NOT BECAUSE OF THESE FOOLS...... fraudulent thieves. DO NOT USE DO NOT USE DO NOT USE SCAM!!!

I consider myself pretty good about not falling for scams. I will admit this one got me. They have a very slick link which takes you to their website claiming that you can purchase upgraded service versus the free TSA lost and found service. Basically I got a bunch of AI generated messages for the first month and then nothing. Then for some crazy reason over two months later I get an email from airport recovery services that my item had been located and to click on a link for TSA. Their email also said to specifically not include them in the email to TSA which immediately sent up a red flag. Sure enough they don’t do anything except just take your money.

This company is a scam. Apart from one call to confirm payment, I have only received auto-generated emails with standardized updates.

A waste of time and money! It is a hoax!