Airportrecovery Reviews 

This is a complete scam. They advertise so they show up on the top of your search engine when you look for "lost and found" at your desired airport, and then they make it seem like it's a legit service. What you get is $60 money spent and some person outside the U.S. who checks the "logs" for you. There's no one who actually has boots on the ground to find your item!

This company is nothing but a scam. I lost my passport at the TSA checkpoint - I told them that in the form. Got a BS email that they were looking for my lot item. I thought, mmmm, I wonder if TSA has it's on lost & found? They do & it is a US Government service. Called the TSA office at the airport I departed and GUESS WHAT - THEY HAD MY PASSPORT CARD.... AMAZING, and sent it to me after I set up a FEDEx Account. I threw away $57 to this Scam airportrecovery. com which just emailed me they are sorry after 20 days they can't find my item... DID THEY EVEN TRY... I doubt it SCAM SCAM SCAM!!!!!!! Save your $$$$

They are at the top of the search results on Google. If you’ve lost an item at an airport, you will probably look to get it back as soon as you realize it’s not in your possession. Which means you’ll look up the airport lost and found and hastily chose the first search result. I filled out all the info about the item, plus name, address, phone, and as soon as I get to the next webpage they ask for $89 for expedited recovery. There is nothing more frustrating than realizing you’ve been wasting your time with a scam agent when you’re trying to retrieve something quickly.

very poor performance, no communication with in 48 hours despite several requests for update. Strongly recommend to avoid this company.

Do not use. Complete useless scam. This company should not exist. We'll file a complain to the Consumer Bureau.

EDIT if it can help other people. When I sent an email to ask for a refund, they said that there are 2 conditions and condition b is that they cant refund if they have started looking for the item. They suggested a partial refund (67$). I refused and said I will ask my bank for a chargeback because there was no mention of the condition, not even an asterisk. I also said in the email they sent when the payment is not complete, its not mentionned either so i will not accept to loose 15$. They then replied they will immediately refund. Let's see.

It's a scam feel so stupid I fell for it. Trying now à chargeback with my bank.

Scam! They dont do anything…

A classic scam.
Sorry I didn’t realize I’m signing up for a private company.
I thought I’m in the official website of the airport (CDG) where I lost my hearing aids…

If I could give zero stars I would.
This is a scam. Don’t throw good money after bad.

UPDATE my bank reversed the $133 that I paid Airportrecovery to find my purse that I left on Delta. I called my bank and they said I had to cancel my debit card and they would do a full investigation of the charge. It took them 5 days in all AND I got my money back. So take that you scammers!!!! YOU CAN GET YOUR MONEY BACK. IF YOU CALL YOUR CREDIT CARD OR BANK

After paying and sending exact location details of my lost item from Apple Find My, they did nothing for 3 weeks. Airport staff had the item, but AirportRecovery never reached out or helped. They still haven’t refunded me.

Read all the other reviews.
Absolute scam. They claim there is a free tier, but then will text you immediately to let you know your submission isn't complete until you pay. Then they will send 100 boilerplate emails claiming to work with the airport. Airports will be unable to verify this and will be able to help you for free. Do not use.

I paid this company $133 to find my purse that I left underneath my seat on Delta airlines I contacted them two hours after I paid them and stated that I wanted my money back and they sent me an email that said I would receive my refund immediately but I did not receive it. These people are a scam so I reported them to my bank and had my card canceled and opened a complaint with my bank regarding reversing the charge. I will never fall for this again.

Clearly a scam! Took my money and then wouldn't take my phone calls or respond to my e-mails. No updates provided and DEFINITELY no actual assistance in recovering my lost bag.

As you cant give minus stars.. THIS IS A SCAM ! DO not pay for it. Do the job and call Lost and Found, call the local Airport police and search for your luagage by your self. I found my own lugage by calling and not giving up ! Please do not be as stupid as I was and paid in despair....They do nothing by searching. And I asked for a personal call, personal meet with their so called representative. NO ANSWER. ONLY more very well written mails!! I ve asked for a refund as I found my own lugage via the Aiport police and will pick it up myself.

After filling everything out, they inform you that you cannot submit a claim unless you pay $79.99.
From what I've seen, they will do the bare minimum so one can't charge-back or make a claim against them but items are rarely found/retrieved but they will claim

Initiate a claim as they are the first website which pops up when you make a google such for lost property at an airport. I gave it up once they asked for payment for an expedited service as this already seemed quite shady. They harassed me with e-mails non stop to try and get me to pay for the "priority service". After reading the reviews on trust pilot, one can only concluded they are a predatory company, preying on the misfortune of others and making them pay in hopes of recovering their lost possessions, only to then be left to dry once payment has been made.

Unbelievably bad. I’m so embarrassed that I fell for this scam. They asked for $75 to prioritize looking for your luggage. Otherwise they say that it could take two weeks for them to look. They pretend that they are affiliated with the airport and then they ask for another $75 for urgent concierge service. These people don’t even have any workers. It’s just a scam site. I have no idea how they could be in business. It’s really shameful and predatory.

It is a scam. I recovered my items myself, and they continued to email me that were working on the case.

ARS did not recover my item. (It was found by the airline.) ARS offered a partial refund that I have never received after 5 weeks of emails and calls. DO NOT USE THIS COMPANY.