AKNZ Reviews 

Order 3274

Ordered samsung monitor (£350) with next day delivery. Confirmation email received but nothing else. 1 week later, no item and no communication. No reply to emails and no one answering the phone. Now having to go through my bank for a refund. Please don't make my mistake and use this company.

no product, no communication, ended up refunded by PP thankfully.. AVOID

Delivery was due 2-3 days after placing my order on 14th Aug. 27th today and still no update. I’ve emailed them twice and despite saying they will respond in 24 hours, still heard nothing.

It’s worth paying a few pounds extra and going to a reputable company.

Will now go through credit card provider for a refund. Very disappointed.

Placed an order and after 2 weeks I hadn't heard anything despite me contacting them via their website. It was only after I raised a Paypal case that they replied to my message and sent the order out. Then when it arrived it wasn't what I ordered. I decided to write it off rather than try and deal with a return that will no doubt be another nightmare. Avoid at all costs.

The order was supposed to be dispatched in 1-2 working days. It was placed on the 13th of August (order 3220), as of August the 21th, no news from the company, and of course no delivery.
I sent an email on the 19th, and contacted them directly on their website. They promised to reply every enquiry within 24 hours, and again, as of the 21th, no reply of any sort. I wish I could cancel the order, but even that is probably going to be problematic, since they don't reply to you!
Truly shameful, of course I will avoid in the future, I am now trying to recover at least my money. Surprising they are still in business with all these negative reviews all pointing at the same level of unreliability.

Placed an order almost two weeks ago on a 2-3 day delivery. Nothing arrived. Company does not respond to emails or phone calls . AVOID AVOID AVOID

I have had to resort to writing this review in the hope you will make contact with me. I have emailed and phoned numerous times regarding my order 3223, without any success. I appreciate you may be a newish small company trying to do your best in not so good times, but simply ignoring all calls and emails is really the worst you can do for any of your customers.
I realise stock could be an issue? but be honest with me, let me know to expect later than the 2 days you quote, or refund as any reputable company would do if they could not supply.I paid in earnest £24.57 for my order, I would now expect you to honour your contract with me by either supplying the order or refunding back onto my card within 1 week. After which time I will be contacting my card issuer to progress the refund. I should have read Trust pilot before I placed the order with yourselves, my mistake, after reading so many instances of my exact situation. Please,
Please, try and make things good by simply being honest, Truthful and with some integrity

SCAM artists

Ordered over a week ago and had nothing delivered and no contact from company

DO NOT USED.
Ordered two bottles of avocado oil £16 per bottle which was delivered by DPD one or both bottles were broken with oil spilling on van floor, assisted driver clean up mess and refused to accept package. He left then I received a text saying customer not home. I promptly call their head office to complain as this was not true, they were not helpful in any way a referred me to AKMZ I have emailed them several times with photos attached tried calling leaving messages and used their contact page, to date they have not bothered to reply refund or replace.
I had hoped that I wouldn’t have to go down this route but they have left me no choice being out of pocket by £32.
There are other options I will use to recoup my money, for now I thought it best to warn others not to use this company for anything.

Bought a small item on Monday. They were delivered fast by DPD by Thursday. Packaged very well. Order process and dispatch was communicated every step of the way by email. Thanks

Do not use this company. Ordered and paid for product (£300) and not received. Did not respond to calls, messages, contact forms or email. Non existent customer service. Avoid like the plague!

I highly recommend this company. My 3kg of Baklava was delivered quickly, the product was fantastic & extremely good value for money.

Order from AKNZ, order 2946 for NEXT DAY DHL Delivery Service since last Friday, already Tuesday the 22nd July and still NO update via email apart from the email that order has been received (payment), no one answered the calls, no one returned the voicemail messages, I even chose a different way of leaving the message directly on the site, no reply after hours. Is this a SCAM? I want my FULL MONEY BACK or I'll have to take this further to the next step. VERY POOR customer services, how many more people will be robbed off if no refund received or no products ever received? Please get back to me ASAP or see you in the court!

Hi. Order 2941 placed on 18/07/2025. I can't get hold of anyone on phone or email or Instagram for an update on this order.
Can you please confirm this is being processed and let me know when I can expect to receive the product.

I was sceptical because I hadn't heard of the company and after reading bad reviews but I took a chance and managed to get the product cheaper that anywhere else and it was delivered quickly.

I even emailed the sellers for an update and they came back to me very quickly to out my concerns at rest.

Would definitely use them again

I placed an order and ON THE PROMISED DAY OF DELIVERY IT WAS CANCELLED!!! It was meant to be a birthday present. NO OTHER COMMUNICATION PRIOR TO THIS AND NO ANSWER TO MY REPEATED PHONE CALLS.
SHOCKING LACK OF “CUSTOMER SERVICE”.
Don’t buy from here!

I was very worried after placing my order then reading the negative feedback but I can honestly say I contacted the team on email and got a reply the next day my order was shipped and delivered I'm that happy I'm now waiting for my second order to be delivered well done its great to see small businesses doing well

I bought/ordered Kenwood MultiPro Express Weigh Food Processor and Kenwood Kmix Stand Mixer From AKNZ website. I had the items delivered within the delivery time mentioned on the site.

They kept updating me on the progress of the delivery which i found very helpful.

My items were of good quality and made my kitchen experience easier and better.
They are efficient to use and easy to clean.
I will encourage others to utilise them for fast delivery and good customer experience.

Do not buy from this company. We received a damaged BBQ in the post. I have called the company dozens of times to try and get a refund or replacement.
The phone call just ends or they play Asian music for 30 seconds and then call goes quiet. They will never answer email for phone call and you won't get your money back.

I placed an order (2429) with AKNZ on 29 May with the expectation that it would be dispatched within 2-3days, as advertised. However, after 8 days, the order was still not dispatched.

I attempted to contact the company multiple times—via email and phone—to get an update or clarification on the delay. Unfortunately, I received no response at all. No one answered the phone, and none of my emails were acknowledged.

This experience has been extremely disappointing and has raised serious concerns about the reliability and legitimacy of the supplier. Given the complete lack of communication and failure to deliver the order, I am now considering reporting this as a potential scam to my bank and relevant consumer protection authorities.

I would strongly advise others to exercise caution when dealing with AKNZ based on my experience.