American Candy Co Reviews 

Order Kool Aid and Big Red soda, they sent the kool aid, and never refunded me for the Soda that they didn't send. I'll be reporting the company and charging back through the bank.

AVOID AVOID AVOID!!! IT SEEMS LIKE THIS COMPANY CONSISTENTLY SENDS HALF YOUR ORDER THEN REFUSE TO COMMUNICATE WHEN YOU CALL THEM OUT

Easily the worst "customer service" I have ever delt with,poor communication,no ownership,no urgency, overall shocking, I normally use a different company but thought I'd give these a try,won't be again

I ordered at the beginning of June. My order arrived over a week later with 3 missing items and 1 incorrect item.

I emailed and heard back from them that they had no idea how this happened and would get the dispatch team to check stock and confirm when it’s been sent back.

10 days later from that email I’ve had no follow up to confirm this. Also, I’ve emailed 3 more times to get a refund and I’m being completely ignored.

Don’t bother buying anything from them! Waste of time and money. I’ve now opened a PayPal dispute with them.

I would strongly advise not ordering your American sweets from this retailer.

Honestly, I wish I checked the reviews before. Order placed at 9am Monday for next day delivery, no tracking information provided. Thursday comes around and I email CS. They have said they will raise this with Royal Mail. Received the parcel today (Saturday) 4 items missing. And to top it all off, the tracking on the sticker says the label was generated Thursday. This was not a Royal Mail issue but blatant lines from American Candy Co.

Do yourselves a favour and order from Candy Mail, received an actual tracking number for DHL the same day the order was placed.

Not sure how this company is still operating. Shambles.

Order received with missing items....I unfortunately did not read the reviews before placing an order as this seems to be extremely common with this company.
Also very very very expensive especially when paying gor stuff that they so not even send! AVOID AVOID AVOID!

Emailed them over a week ago to ask for any form of update on my order, I never got a response.

Over a week later my order has arrived with 5 items missing with the value of over £20 .

The value of the order placed was £56

So not having half of this feels like I’ve been robbed

No email to say these items are out of stock and they will refund me,
no refund , no message to say they are being sent at a later date, 0 communication.

Didn’t see the reviews before I ordered and god I wish I had.

I have asked them to refund me for all the items missing asap and if they don’t respond to me at all, I will have to go through my bank to get the money back.

Shocking

I placed an order and it was never received. I tried to contact the company and they only sent emails saying that they had received my email update request but nothing was done so I had to file a dispute with my bank to obtain my purchase price back. Do not order from this company.

ABSOLUTE SCAM!!!
Said order was dispatched. No tracking details. No response from them.

Have started a dispute with PayPal to get my money back

I placed an order for next day delivery on the 16th June for Father's Day it did not arrive.
I reached out on the 19th to ask where my order was. Lauren replied to say she was investigating and would reach out on the 20th - she never did. Fast forward still chasing still not replying to me. Didn't want to go through charge back but a week later no communication and no items It looks like I have no other choice.

Absolutely appalling customer service!

I placed Order #75824 and have been chasing missing items since 8th June. I have emailed repeatedly, spoken to multiple members of staff, and have had to explain the same situation over and over again.

The most frustrating part is that your own team confirmed that my order was sent in two separate boxes and that one of those boxes is missing. Despite admitting this, I am still left chasing for answers, chasing for updates, and chasing for a resolution.

At this point, the £19 worth of missing items is almost irrelevant. The issue is the shocking amount of time and effort I have had to put into resolving a mistake that was not mine.

What should have been a simple “we’re sorry, we’ll replace the missing items” has instead become days of unanswered questions, repeated emails, and being passed from person to person with no urgency whatsoever.

These items were intended for my little boy’s birthday, and thanks to the complete lack of action, I have very little confidence that they will arrive in time.

Having now read through other reviews, it is deeply concerning to see so many customers describing similar experiences involving missing items, poor communication and unresolved issues. Unfortunately, my experience appears to fit that pattern perfectly.

I’ve never had to work this hard to receive goods I’ve already paid for.

Avoid the stress and shop elsewhere.
Oh and maybe think about reporting them to citizens advice, thank me later!

I made an order for a mystery box. A couple of weeks went by and I had still received nothing. I attempted to email on 2 separate occasions and I reached out on social media once. The company did not get back to me once. the only reason this is a 2 star and not 1 is that eventually my order did arrive and I was impressed with what I received however I would not order from them again due to the lack of communication.

Awful company. Ordered at the start of May took almost a month to arrive, only “dispatched” after filing a chargeback with my bank. When it did arrive multiple items were missing. Got a reply today via email 3 weeks later asking to cancel the chargeback! Nope, doubt it. Scammers.

If I could leave zero star, I would. They are scammers. I ordered 24 cans of a&w root beer and they sent a package that weight less than 2kg. They then refused a refund and PayPal was no help. The fact they haven’t claimed this page proves their remit.

Scam company. Sent half my order and that was wrong. Didn’t reply to emails and contact number unavailable. Should have read reviews. Sent me £10 of product I didn’t ask for and I paid nearly £50

Edit to add: they've now blocked me on Instagram which is entertaining to say the least.. I guess my comment about incompetencey hurt a little.

I ordered a load of Harry Potter items for my husband's birthday from this website and never received the items. I did get a dispatch email, but there was no tracking info so I could track down where it was, so I have to assume it wasn't actually sent out at all.

I emailed the email address on the website and didn't receive a response. I then commented on one of their Instagram posts asking for info on my order, to which they replied that they had emailed me about about my order which was completely false, I didn't have any emails from them. Luckily I ended up getting a refund through Paypal.

Its weird, I don't think it's fully a scam business as some people receive their order, but it seems like it's operating like one 99% of the time. I can only assume it's a very incompetent man running the company who doesn't really know the basics of e-commerce.

They don't respond to emails. They don't dispatch on time. I want to know where my order is and can't get a response. I should have looked on here prior to ordering so jokes on me really but please don't be that person who orders from here. Awful awful awful company. You won't see your order and you won't get your money back.

I wanted to write a review after seeing so many bad 1 stars. I ordered £35 worth of koolaid. Afterwards, I searched up the reviews of the store and I freaked out thoroughly believing I would be scammed and have a terrible experience. I am so happy to say this was not my experience. Shipment was fast, I ordered them 6 days ago and they've already turned up. I have received everything I ordered too and it was packaged very safely. Thanks so much!

Shocking customer service they do not respond to any emails. When my ordered finally arrived it was missing items and the ones that were sent were mostly wrong

Okay, I might be one of the lucky ones that my order arrived.
Ordered 26th May.
Like others, I was panicking after reading the reviews and sent a couple of emails (initially to cancel my order before it was dispatched and the other to ask for a tracking number) to which I had zero response.
I ordered a crate of Mountain Dew Baja Blast & it turned up pretty well packaged (albeit loose) but the cans are filthy & only last until August? Guessing they have been sat there for a while?
Anyway, unfortunately I just wouldn't use them again due to poor customer service. There are certainly better companies out there for this type of product.