Turn5 Reviews 

Antwoord van Turn5

29 jun 2026

Hello Shawn,

Thank you for taking the time to share your feedback with AmericanTrucks. We are sorry to hear of the issues that you experienced with your recent order for wheels and tires. We do apologize for the delays in receiving your full refund for this order.

We show that on 6/8/2026 you placed an order for the following items:
- Black Chrome 6-Spline Lug Nut Kit; 14mm x 1.5; Set of 32 (07-26 Silverado/Sierra 2500 HD/3500 HD SRW)
- 4 -467021 -Valve Stem-Mounted TPMS Sensor with Metal Valve (Universal; Programming is Required)
- 4- T608012 -Fittipaldi Offroad FA08 Gloss Black Milled Wheel; 20x9; 18mm Offset
- 4-J262463 -RBP Repulsor M/T3 Tire (33" - 33x12.50R20LT)

This order was placed after the cutoff time for shipping that day. On 6/9 you contacted us to cancel the order. We submitted a request to cancel the wheels. You were refunded for the wheels that day, on 6/9.

The other items in your order, already had tracking so we were unable to cancel these for you. We shared that once you receive them, we can set up a return for the items that you received.

We do see that returns were set up and we overrode the return label fees, and we asked for a pick up at your residence at our expense, since the items that you ordered shipped and we were unable to cancel them.

When we submit a request for a pick up, we do ask that all labels are removed from the boxes so there are no mix ups when the driver picks them up.

We also ask for 7-10 days after there is movement on the way back to us for your refund to be completed.

We show you were refunded on the following dates:

6/9-$1029.83
6/17-$1011.89
6/24-$98.08
6/26-$184.32

We are still waiting on all of the items to be returned to our warehouse. Once this is done, the balance due will be removed from our order. This is placed on there so we can monitor the order and confirm all items were received.

If you have any additional comments or concerns, please contact us and we will be happy to assist you.

Thank you,
Amy

Antwoord van Turn5

30 jun 2026

Hello Robbie,

Thank you for taking the time to share your feedback with us regarding your recent purchases. We are sorry to hear of the issues that you experienced with your recent orders. Thank you also for being a member of our Military, Medical and First Responders Cashback program. We are honored to offer this program to thank our customers, like you, for the service your provide to our country and our communities.

We show that on 6/11 you placed an Open Box order for 1.75-Inch Billet Aluminum Hubcentric 6-Lug Wheel Spacers. We show in the photos that there were two Wheel Spacers in this kit. they shipped out and we show they were delivered on 6/16.

On 6/16, we show that you placed another order for the same wheel spacers, but in error we did not note that there was only one spacer in this kit. If you would like to set up a return for this item, please contact us and we can initiate this return.

We do apologize for this oversite and error on our website. Due to this situation and the frustration you experienced, we issued a credit to your AmericanTrucks account. This credit can be used on a future order and is valid until 9/30/2026.

If you have any questions or concerns, please contact us and we will be happy to assist you.

Thank you,
Amy

Antwoord van Turn5

29 jun 2026

Hello Pete,

Thank you for taking the time to share your feedback with AmericanTrucks regarding our return process. We are sorry to hear that you experienced multiple issues when setting up a return for the incorrect item that was shipped to you. We work hard on getting orders shipped quickly and correctly to our customers. We fell short of our goal with your order, and more importantly we fell short of your expectations.

We apologize that when you ordered the Roush Cold Air Intake, and you received an incorrect item. We do understand that this can be a frustrating experience and this caused delays in installing the the intake on your F-150.

We do show that you set up a return/refund for the item. We ask for photos for returns because in some cases, we may be able to resolve the issue with for the customer without the need to return the item to us.

Once the return was set up and the return tags are sent to you, we ask for 7-10 days after the item shows movement on the way back to us, for your refund to be completed. We do show you were fully refunded on 6/23/2026. This refund was issued back to your original payment method.

If you have any additional questions or concerns, please contact us and we will be happy to assist you.

Thank you,
Amy

Antwoord van Turn5

23 jun 2026

Hello Rob,

Thank you for your order and for taking a moment to share your feedback with AmericanTrucks. We are sorry to hear you are experiencing issues installing the item.

We tried to review your order, but we were unable to with the information shared in your review.

If you could send your order information to Satisfaction@AmericanTrucks.com and kindly add a copy of your review in the email. Once we receive the email, we will see if we can assist with the installation.

If you have any questions or concerns, please contact us and we will be happy to assist you.

Thank you,
Amy

Antwoord van Turn5

23 jun 2026

Hello Kenneth and Jessica,

Thank you for taking the time to share your feedback with AmericanTrucks regarding your request to be refunded for mechanic bills and the 3 year protection plan you purchased for the BBK 1 3/4 Inch Shorty Headers that you purchased in December 2025.

We are sorry to hear that the item you received was defective. This item is covered by a one year manufacturer warranty and that would cover any material or manufacturing defects in the item. We do also show that you purchased a 3 year Protection Plan for this item. We reached out to the warranty company and they shared that they did not receive a claim to be processed for this order. When you contacted us initially you shared that you did not want to set up a return/replacement due to the additional labor it would cost to have them removed from your vehicle. We would have set up a return and replacement for you, since they were defective and they do have a one year warranty.

In reviewing your order, we do show that one of our supervisors did reach out to you and they left a voicemail confirming that we do not reimburse customers for labor fees. They noted in the message that they left their telephone number if you could like to discuss this situation further but they did not receive a call back.

We submitted a request to reimburse you for the Protection Plan on this item. This refund will be issued back to your original payment method.

If you have any additional questions or concerns, please contact our Customer Service and they will be happy to assist you.

Thank you,
Amy

Antwoord van Turn5

23 jun 2026

Hello NIck,

Thank you for taking the time to share your feedback with AmericanTrucks regarding your order for Bilstein Shocks. We are disappointed to hear that you received shocks that were leaking.

We show that you have set up returns and we are in the process of having the replacements shipped to you. We do apologize for this situation and the inconvenience this situation has caused you. Once the replacements ship out, you will receive an email with the tracking information. You will also be able to view the tracking using our customer portal.

I can understand your hesitation in placing another order with AmericanTrucks, but we due to this situation and the inconvenience this situation has caused you, we issued a credit to your AmericanTrucks account. This credit can be used on a future order and is valid until 9/30/2026.

If you have any questions please contact us and we will be happy to assist you.

Thank you,
Amy