Aramex Reviews 

The call centre, based in Asia, consistently provides false or misleading information about parcel whereabouts. On multiple occasions, I confirmed with the local courier driver (who has been great) that the information I received from the call centre was completely inaccurate.

Trying to speak with someone based in New Zealand is impossible — they can’t transfer your call, provide a local number, or even offer an email contact. The tracking system is also unreliable; it often shows parcels as “out for delivery,” yet nothing arrives that day.

Overall, the customer service experience is frustrating and unhelpful. I would not choose this company again.

Failed to collect my parcels 2 days in a row- still here. Made 2 calls to local depot who were totally unhelpful.
Will not use them again.

Amarex lost my parcel, had to ring customer services 5 times, nothing happened. Was delivered to the wrong address. No accountability. Puts me off buying online now because I don’t want them to ever handle a parcel of mine

Aramex has 1 of the worst service. Collection timing was given wrongly, driver went off without collecting the parcel. After contacting, same old format and replies were given but the parcel is still sitting there after 3 days.

Clicked and submitted via your link twice, called a few times, same old replies with no sense of urgency to customer service. This is only collected on the 4th day. Again outside of the timing mentioned, but better than parcel still sitting there in the rain

This company is terrible. They lose parcels and they do not even take accountability. Their customer service team is bad, they do not provide answers and you basically have to chase them everyday until you get a proper response. This company should not be one of the main delivery companies in NZ if it has this amount of bad reviews.

Worst experience with a courier. Consistently late packages. Tracking history shows package is on board for delivery to address, then its dropped off at the same depot later that night. Packages have been "lost in transit" a number of times. Will avoid all retailers who use Amarex from now on. I have never had an issue with any other courier in this country

1. the ARAMEX Feedback Form keeps on giving "ERROR Something Went Wrong, Please Try Again" - so maybe they'll read this (very doubtful, they seem to be really useless).
2. their Couriers leave parcels in PLAIN VIEW from the street, when they could use their common sense & put it 2 feet around the corner out of sight. No brains.

From the time the Aramex van came carefully reversing up our driveway I just knew this was going to be a happy encounter, music was playing from the van sun was shining and my parcel i was waiting for was arriving.
The young man lept from the van all chatty and happy, Hi I'm Troy now where would you like me to put your delivery, round the other side of the house I said, this was a two piece flat pack entertainment unit so very heavy, I'm coming up eighty so Troy insisted doing it on his own, he was kind and respectful wipped his feet with this heavy package in his hands before entering the house and refered to my wife as Mrs S****r which was showing respect.
I would recommend Aramex to all, especially if the Company have more people like Troy then everyone would have a 'Happy' day! Thanks Troy look forward to our next delivery.

worst delivery company in Bahrain. Try to deal with other delivery company for your peace of mind. Delayed delivery, bad behavior, unreliable Aramex chatbot assistant. Look like they are providing their service free of charge. I encourage all banks to stop their business with ARAMEX for better relations with their customers.

I have always had a great experience with my local team (Timaru). Always on time, with friendly drivers, sometimes even lucky enough to get a wee note with the parcel (Thanks Brody!) No complaints here :)

I orderd my stuff and when I checked updates it said 3 days over ur late I orderd it on August 21 its September 4th now

Khan n Bareen # 92, are the most caring aramex delivery people we have ever meet, always very polite and caring couriers to drop off parcels to us, wish others would take a leaf from them, hope they are rewarded in the long term, they deserve it. Thank them from us at Totara Waters, Peter & Jocelyn Coyle

The worst courier company in new zealand, they deliver packages in the wrong places and only reply that "according to their GPS it was delivered correctly" when it was not, they are not responsible for their own incompetence

As a long time customer, I accidently overpaid Aramex by $3k, nightmare started since then! No response, no refund! This is a morally corrupt company who has no loyalty nor respect to customers!

A constant pattern of unreliable services, losing shipments, rude drivers, withholding bank card shipments, poor customer services and just an overall horrible experiences each time. Every shipment delivery turns into a nightmare

Your employee Tyson is an amazing kind worker and Is very great at what ge does.!!!

Should be even lower, these guys are brainless and their support team is even worse.

Harrison is one of the best couriers we have ever had deliver to our home, he is friendly, always happy & never throws our parcels over the gate when we are home, he presses our electric gate buzzer & hands us our parcel at our front door. I wish all our couriers were as efficient as Aramex!

Bought a veg chopper from trademe on 25th Aug got delivered on 27th aug by aramex courier to 22 ilam Grove.the driver was friendly well mannered and always delivers parcels to my house on time.

I considered giving them a chance. The first time I had ordered some nick nacks from shein which was okay, this was delivered to my mailbox, wide open, easy for anyone walking or driving past to see. I received it which I was relieved about. This time. I received notification that it was delivered (great) was really excited as I was patiently waiting for something important. The delivery sent me a half angled mailbox picture, which you can barely see the package. My mailbox is at the end of a very long shared driveway, along with 4 other mailboxes. It is wide open and apparently my package was placed inside. In what world does your mind not tick, that anyone and everyone can see the package? I'm livid and can no longer trust this delivery company. I am not one to complain but I have been looking forward to this very important package and have come home to an empty mailbox. I will be attempting phone calls tomorrow. I am so stressed out.