Aramex Reviews 

I wouldn’t even give them half a star rating. Over a month of back and forth with different stories each time. My box was picked up from the sender and mislabelled and sent somewhere else, then lost once redirected. Finally was told we would be reimbursed “promptly” a week ago yet no replies since and no reimbursement. I have never come across a business with such bad customer service and rude staff like the Nelson Richmond branch. This has been ongoing since August.

They are so unreliable. Too many times I have ordered things and every time I see aramex is handling delivery, they never pull through with delivering on time. Dislike this courier service so much, I even had to chase one package down because I needed it on a specific date they had provided would be the right time and they didn’t pull through, obviously 🙄

Instantly they lost my package. Left customs and handed over to Aramex. Tracking says they have received the package and then nothing. Customer service is unwilling to help. Just kept parroting the same sentence over and over again, "this is all the information we have" . Would not transfer me to someone else and would not launch an investigation into what happen to the package.

Just an out right S#!T company with crap service. I usually avoid them and don't buy from companies who use them. Unfortunately i bought from amazon and they must use Aramex. Now i wont be using amazon anymore. Thanks for ruining online shopping Aramex.

Wouldn’t even give them 1 start rating if I’m being completely honest. Absolutely shocking service. No one to assist on the phone in Gisborne. Getting 2 different updates via shopify app and aramax website. So annoying going on day 9 of my parcel between Auckland and Gisborne…..

Two weeks for a parcel to get to from Christchurch to Auckland. By comparison NZ post got theirs here overnight. It's been sitting in their Auckland depot for 4 days and still not arrived. Second time this has happened. Last time took 6 weeks!

THE WORST , SOMEHOW IT MADE IT ON THE OTHER SIDE OF MY COUNTRY

Why would you leave my oversized package outside the gate next to the road when I have explicitly requested for the driver to leave a card??

Called earlier on today before it was delivered and customer service was terrible and call centre lady was ready to hang up on me without doing what I had requested.

Not happy at all. It could have gone missing 😒.

Edit//

It happened again on the 7th of October for the second time!! Stop leaving packages outside the gate where anyone can just take it. 😒

APPALLING SERVICE!! Between the sender and the receiver we have enquired 3 times via tracking service on website, twice by phone call. Day 19 still no package. Its a 5 hour drive. Sender wont give me a refund until Aramex admit loosing the package. Aramex keep telling me its on its way... mmmmmm..... I think we need to put pressure on the companies that use Aramex to STOP using them. I will be putting a negative review on the company that used Aramex to send me my package, they MUST know they are beyond unreliable but still use them. disgusting. just dont go there people.

Delivery was on time. But when the courier is too lazy to walk an extra metre and just throws my parcel (Electric jug) onto my doorstep, then there’s a problem.

Won't deliver my parcel and can not make contact with the crooks

Disappointed with their service. Been held my parcel for last 12 days and no delivery done till today. Call center is in Asia and they can't do anything, Aramex should stop their business if they can't full fill delivery on time, 12 days and till now not delivered. Ask for someone senior to call and discuss but till today no on called. They don't even deserve 1 star. Infact should be zero or negative, if someone from Aramex there call n talk to me, You guys are bunch of cowards n crook.

My first time using Aramex. Horrible experience. The same problem as most others. Apparently my parcel is out for delivery. It is currently 8:09 pm with no update, no parcel, no contact or anything.

I tried to make a complaint, but their contact form doesn't work.

Horrible experience. Never using them ever again, not even if they were the last couriers on earth.

waiting for a temu parcel,tracker says got here(whangarei) on Monday afternoon now it's Thursday afternoon,I live about one kilometre from the CBD.temu is giving me a small discount in apology for the poor service.

New tracking system on their website is fantastic, shows where the parcel is in their system.

I expected the parcel to be delivered on the 19th.
Parcel was processed through customs in Auckland, on the 16th and handed off to Aramex at 3:36pm. It was delivered today on the 18th in Invercargill. They even put it in the deliverybox in the special delivery instructions. This is often ignored by some courier companies so pretty happy.

I don't know why they can't read,

If I have a package that says for NZPOST believe it or not it does NOT mean it's for ARAMEX. And then to go and loose the f package is beyond

worst company ever!!! going to take them to court, they are hopeless package been sitting outside for 3 days now and still not collected call them about 4 times everyday and they said they are doing all they can, I asked to drop the package off they said no, I asked for a refund and I'll use another company they said no, honestly don't even think they understand English properly

disappointment regarding the delivery service provided by Aramex.

I have consistently observed that your couriers seem to prioritize a quick drop-off over ensuring the safety of packages. Today, I received another delivery from Amazon.com, and I was disheartened to see that the courier simply left the parcel in front of my main door, fully visible to everyone passing by on the street.

Aramex’s website clearly states that packages should be left in a "safe place at the delivery address." I have a designated drop-off area to the right of the front door, which is clearly marked and intended to keep deliveries out of sight. Unfortunately, this was overlooked by the driver, who seemed indifferent to the established guidelines.

I have attached photographs for your reference. It is truly upsetting when parcels go missing simply because the driver did not take the time to look for the clearly marked designated area. Other courier services have consistently managed to deliver my packages without issue, which raises the question of why Aramex drivers do not seem to prioritize the same level of care.

The call centre, based in Asia, consistently provides false or misleading information about parcel whereabouts. On multiple occasions, I confirmed with the local courier driver (who has been great) that the information I received from the call centre was completely inaccurate.

Trying to speak with someone based in New Zealand is impossible — they can’t transfer your call, provide a local number, or even offer an email contact. The tracking system is also unreliable; it often shows parcels as “out for delivery,” yet nothing arrives that day.

Overall, the customer service experience is frustrating and unhelpful. I would not choose this company again.

Failed to collect my parcels 2 days in a row- still here. Made 2 calls to local depot who were totally unhelpful.
Will not use them again.