Aramex Reviews 

Worst service of Aramax
Local Shipment 4164442464 (uae) booked on8 th November 2025
I haven’t received till the date
I am writing to express my dissatisfaction with the Aramex service. I have been experiencing significant delays in the delivery of my local shipment. Despite my repeated attempts to resolve the issue, I have been met with unhelpful explanations and rescheduled deliveries. The delivery person has also failed to appear as promised. I urge Aramex to address these concerns promptly.

I just don't understand how a parcel from Auckland to Tauranga can take 6 days. There was no update on the Track the Parcel site. No number to ring anybody and had to fill in an enquiry email with which it just came back with "We are experiencing higher than normal volumes of freight" Which by the way they say they will respond in 2 days....2 days for goodness sake. t
This happens all the time with Aramex they seem to take a long time to deliver WHY??? I ask. Once I asked if the freight comes down by Horse and Cart, as that fits the time frame. Finally delivered today 6 days after it was picked up from Auckland!!!!!!

Why do companies continue to use this 'company'? It's the WORST delivery service. Every single time. Guaranteed to have you pulling your hair by the roots and you will know the tracking number by heart by the time you're done. I called to arrange a pick up cos we know the parcel will just sit on the van 'out of delivery' for days. They said no they don't have the parcel yet. Called again in the morning, they have handed my parcel to another courier and I have to wait another 3 business days.
No decent worker should be proud to go into that building and subject people to this level of stress.
Useless company. Absolutely useless. Pity you can't always check shipping company cos if it's says Aramex I WILL NOT PURCHASE

The parcel has been collected in Hamilton on 29/10/2025 and there was no update since. When I wanted an update, I was advised that the parcel is lost and I can choose a refund or return to sender when it has been found - this is totally unacceptable! 10 days later, I got an update that it has been misdirected. I do not even believe that the parcel has been found.

I am very disappointed as this is the second time that we have an issue with Hamilton branch sending parcels to South Africa and this will definitely be the last time we use them.

This is very important confidential documents and now we do not have a clue where this is.

It would help if an actual person could contact us telephonically to explain what the situation is.

I would definitely NOT recommend using Aramex.

Addressed to eg: 50 Park Road (Town) and delivered to 50 Park Road (Different town). Left out in the open in full view, have had to do my own detective work as they still have not got back to me. Would not use this company - absolutely no thought or care put into their deliveries at all. What is the point of putting towns or postal codes on if they are not used/read? Update: It has been 4 weeks since Aramex said they would look into this and get back to me, and I have heard nothing. DO NOT USE THIS COURIER!!

annoying service. no update nothing. website not evem working.. my package has not arrive yet.

The delivery guy doesnt follow any instructions...i saw them drive up..and just leave without getting out. The second time...they didnt press the buzzer, they didnt call as per the request, they just left a calling card.. Absolutely hate dealing with Aramex as this is not the first time

Unreliable!
This will be my last aramex transaction! Delivery delayed for 6 days & delivered to a WRONG address, how can they make a mess like that??? Save a $ using aramex and gain a hundred atreaa tracking the parcek, talking to their cuatomer swrvice which cannot do anythng as
well!!!

Very poor level of customer service. Package has taken 3 days so far to travel from AKL to WLG and has been sitting with the local depot for 2 days without delivery. Customer service woman could not speak good english and I did not understand her. Why do you employ people in customer service roles who cannot speak understandable english? Really poor. At least Temu will give me a $5 credit for late delivery

I don’t even want to give it one star. The local Aramex courier in Chch seems to think parcels with “Fragile” written all over them should be treated like a football by all accounts. Twice I have received smashed items in recent weeks via Aramex. The second item I cut myself when opening the parcel. I am tired of this service as often you don’t get a choice in how someone mails you a parcel. There is never any updating of the tracking system so it’s a guessing game when your parcel will arrive. My doorstep is 5 metres from the kerb so people can see parcels. I prefer to know WHEN they will be delivered then I can be here. On top of that STOP placing my parcels in front of my security door which cannot be opened when you do so! I have a parcel box to the side of the door. Stick parcels inside or on top of it! I’m so disappointed in my items being broken. This company are practically aiming to have customers stuff fill landfill faster!

Companies! Stop using this company!!!
The ongoing issues with this company are just SO BAD! The customer service rep I spoke to had a very strong (European or Eurasian accent), which is fine, except she couldn't understand me at all and I had to slowly, without sounding condescending because language barriers exist, everything. It sounded like she was reading from a script.
My package has probably been lost, tbh.

Just dont use them. My parcel wasn't delivered despite aramex courier for cambridge saying it was. I asked aramex to investigate, they sent a guy out who did nothing then I didnt here from them again. Contacted them again to lodge a claim and now they say they cannot assist as its outside their 30 day timeframe. This has to be the worst, most unhelpful courier company in the country. Just look at all the unhappy 1 star customers. Just stay right away from these cowboys because they will steal your package and do nothing about it. So, so, pissed off.

Wait 3 days to collect the parcel. After contacting 3 times, same old format and replies were given but the parcel is still sitting there after 3 days. had to cancel my booking. Never again!

These guys treat customers as widgets. No heart and definitely no application of common sense. The agent was like a machine rattling off the rules and guidelines rather than listen and apply common sense. In these times, such companies will go out of business, as who wants to work with someone who does not seek to help. They need a continuous improvement person rapidly.

Delivery is constantly delayed. Always estimates of delivery are kept moving forward with no explanation.
Why are estimates of delivery never accurate. And why when a parcel is onboard with courier, it often doesn't get delivered that same day.
Very poor courier service

Paid and booked for a parcel pickup 5 days ago. Keep ringing to ask the courier to pick it up but I actually don't think they are going to.
Also like others I had a parcel left in plain sight of the footpath.

I am rapt with the service and price Aramex provides. I think a lot of the detractors are just from other courier companies who can’t match their pricing.

inept, said not there for pick up. was still is.

Aramex Gisborne is shit... You can never get hold of them to enquire about your parcels... The answering machine is some dude yelling "Aramex" at you... Parcels are always misplaced and never get delivered on time...

Product was handed over on the 5/10/25. It's now the 9/10/25 and still hasn't reached the chch depot.