Assure protections ltd Reviews 

I have insured my domestic appliances with this company for 2 years now and cannot fault there customers services and repairs service departments efficiency. Would highly recommend.

Mrs Jean Carr

I dealt with a lovely gentleman called Mark.

my washing machine broke down

I had a call today saying my LG washing machine was out of its 12 month warranty. Luckily I checked and the machine is actually covered for 24 months! luckily I said no, becuase the price jumped for the cover, they were offereing three year cover, which in reality was only going to be 2 years cover......they obviously dpon't know what the LG's actual cover is!

My washing dryer broke down on Wednesday evening. I rang my insurance company Assure Protections on Thursday morning. Their engineer came out first thing on Friday morning who gave me the bad news that my machine was going to cost more to repair than the machine was worth. Mark from Assure Protections rang me and confirmed the bad news. He reminded me that I was entitled to a replacement machine free of charge, as part of my policy. I said I would like the same as my old one. An hour later Mark rang me to tell me what machine I could have and told me I would get a call from AO.com to arrange a delivery date. He said all I would have to pay was £35 to cover delivery, installation and to take away my old machine! Lo and behold within the hour AO phoned me to say I could have my new machine delivered the next day (Saturday)! So Saturday afternoon my new machine was up and running!
What a fantastic service from Assure Protections and AO.com! A new machine was in situ within 3 days of my old machine breaking down.
Assure Protections are the best insurance company I have ever used. I do have all my white goods insured with them and always will.
Thank you Mark and Assure Protections. You are the best. x

We have our washing machine insurance with Assure , the machine packed in , made contact with Assured and 3 days later 2 men and a new like for like machine arrived on a Saturday morning , in less than an hour new one fitted , old machine and all rubbish remove from our house and gone , Very Very Happy with Assure Protections Thank you again

Phoned up as my washing machine had broken down a very nice man called mark was so helpful he had to ring me back which he did a couple of minutes later ,i was taken back as thought it would probably be the next day and the customer Service was great he was so helpful and understanding

I rang assure protections re my policy with them when my washing machine stopped. The guy I spoke with, Mark, arranged for an engineer to be there asap. The washing machine was beyond repair. My policy stated like for like replacement with was not necessarily a Bosch machine. My request for a replacement Bosch machine was met by Mark and was delivered within 48 hours. My old machine was take away and new one installed at no extra cost. Extremely pleased with the service Assure Protections, in particular Mark, has supplied me with.

I have a plan with assure protections for a few of my appliances, when my washing machine stopped working I called them up and spoke to a friendly guy called Jonathan who got an engineer out the next day. He had it in full working order within half an hour was an excellent speedy service highly recommend

They called me last year, I already had cover but they were cheaper so I switched. I've only had to call them once but they got the issue resolved within 24 hours and were very polite about it.

Have a service plan with this company. When my Washing Machine started making a terrible banging noise I rang them up and spoke to Jonathan who arranged an engineer the next day. The engineer said the bearings had gone and fed this back to the company. Mark then called who arranged a new machine which was delivered 3 days later. Customer service was good and they delivered on the plan absolutely no complaints whatsoever.

My LG washing machine had broken down after I had got back from holiday. I called Assure Protections who I have a service plan with , spoke to a Jonathan who got an engineer round the next day and fixed my appliance. Was really worried they might take ages as had a whole families worth of washing to take care of but was back up and running in no time.

My father took out a plan last year and was quite reluctant as he doesn't use his machine that often. However he had a breakdown last month and couldn't have been happier with the service that was provided. He and myself both spoke with Mark who handled the breakdown from start to finish.
The machine couldn't be repaired as the parts were no longer being made so my dad received a brand new one which he is over the moon about!

Can't thank this team enough!

My machine broke down, called up and spoke to Jonathan, an engineer was sent out the next day. Brilliant customer service. Thank you so much

My washing machine needs looking at. I called Assure Protections who I have cover with. I was told that my payments were not made so I'm not covered. When I took this out it wasn't direct debit. They took payment from my debit card each month. My card expired but they didn't contact me AT ALL to ask for updated card details. They could have rung me, text me or emailed me but nothing. I spoke to Mark in customer services who was soooo rude to me, bordering on shouting at me. How he is allowed to have customer contact, I will never know. I was angry but couldn't get a word in over his shouting and ranting. My policy was then cancelled and I now have a machine that I need to get repaired at a high cost. I was neither "assured" or "protected" by this company. Don't use them is my advice.

criminals !!

DO NOT ENGAGE WITH THESE SCUM BAGS
THEY WILL CON YOU OUT OF YOUR MONEY

they should all be locked up for life

If I could give no stars I would. My mother of 92 was persuaded to purchase an insurance for a washing machine, already covered by another company. Payment was stopped by me with her bank, as soon as I knew what had happened. This company then rang her back persistently asking for the payment to be approved. I spoke to them and asked them where they had obtained my mother’s personal data from and was told they have a list from manufacturers as to when warranties expire. A down right lie as my mother did not purchase the washing machine. This whole episode has been extremely upsetting for her and I find it incredulous to believe that the passing on of peoples personal data is still going on and vulnerable people like my mother are being contacted by firms such as these.

terrible company taken money from old age pensioners 3 times within 4 weeks

Scam ! Called me to renew my washing machine warranty- I don’t own a washing machine

My washer dryer broke down, I rang
Assure protection and the next day an engineer came out and condemned the machine...Assure Protection kept in touch with me and a new washer dryer was delivered within a couple of days .I'm very happy with the service....

Back in 2020 someone rang me from this company and asked me if I was interested in insuring my kitchen appliances with their new company Assured Protections. The company could offer a cheaper service than Domestic and General. The offer was for three years for £300. I told them I had a Miele dishwasher and Tumble Dryer and Rangemaster Fridge Freezer. However after I paid the £300 Domestic and General came back to me with a very competitive price for my fridge freeze so I insured my fridge freezer back with Domestic and General. Therefore I had in fact given them £300 for only two appliances. I did have a problem with my dishwasher and they came out a few times to look at the appliance, I felt rather bad in having to call them out but that is what insurance is for. When my Miele Washing Machine guarantee had run out with Miele Assured Protections telephoned me to insure my washing machine. Although DG offered me a better rate I decided to go with Assure Protections for 3 years £255 paid on 8th December 2022. A few months my tumble drier which I had had for sixteen years broke down. They sent an engineer and he said it was beyond economical repair but they would only offer me £400 as they did not realise how old It was. I was better off staying with a reputable firm and they would have replaced my tumble drier which was in fact £1200. It would have cost me another £200 more if I stayed with DG. I had no choice but to accept the £400. Unfortunately a few weeks ago my dishwasher broke down and that was beyond economical repair. However they refused to give me any money stating that they had in fact paid for my tumble drier and it was my washing machine that was covered. I told them my tumble drier was covered from the beginning and my washing machine premium was paid last December.8th I asked them to repay me back my washing machine £255 they said they would not as they had called out for my washing machine on the 7th Dec notice the dates. I emailed them several times and tried to ring them so I contacted the engineer NAC who sent me a copy of the invoice for the 7th December 2022 which was for the dishwasher. These people are scammers and take your money and do not fulfil their responsibilities. STAY AWAY FROM THEM YOU HAVE BEEN WARNED.