Assure protections ltd Reviews 

Thank you AO team 👌especially Ryan and Paul 👏great service went above and beyond my expectations whilst delivering my washer today text me a tracking link so knew exactly arrival time, lovely mannered very attentive and respectful during delivery and removal of broken machine, bless the whole team for there efficiently and customer care and Thank you all for all your help, making this a easy for me 🤗

Bought insurance to cover my Samsung add wash washing machine. It wasn't working called assure protections and they came out all together 6 times trying to fix the washing machine over a period of 2 months. On the last visit the washing machine was still faulty so they decided to replace my machine. This is where I wasn't happy. They would only offer me a 8kg 1400 spin that didn't have the add wash function which my Samsung had! When I said I would like the same washing machine as I had I was told rather abruptly that the the only specification they have to meet is the drum size and spin speed! I did say I bought a 8kg 1400 spin but also a add wash function which was definitely a specification which I was then told we have offered you 2 different washing machine that meet our company like for like policy without the add wash function as this isn't in our policy or we could just offer you the cheapest washing machine we can find but we are meeting you half way so either choose one of the two washing machine we are offering or take £400 pounds! Told them to replace my washing machine would cost £469 and £400 wasn't enough. Was then told these were the only options and there was no other offers. I took the money as the 2 washing machines they were offering were not like for like. Ended up paying £69 of my own money to replace my washing machine. Please don't use this company as when I called them to purchase my cover they assured me it was like for like and if I needed a new washing machine it would be the same specification as my add wash.

My washing machine broke down on the 8th May (bank holiday) called them on Tuesday engineer came Wednesday told us it was unrepairable. Got a call Friday asking size of drum & spin speed, called Monday said new washing machine would be delivered yesterday Tuesday and it was. Thank you so much to all the staff for my speedy replacement.

Our washing machine had a problem and we called Assure Protections about it. Within 1 day we had an engineer around to inspect it, and within a matter of minutes he diagnosed the problem. He said he would write his report up and submit it back to Head Office.

This was done and that afternoon Mark called me and said the machine would need to be replaced. This was late on Thursday 16th March. He told me he would get straight onto it. On Friday lunchtime he called to tell me what machine we would be getting and when it would be done.

The Assure Protection engineers arrived on Monday mid afternoon and it was done in under an hour - with a test cycle and a run through of functions.

The service was brilliant, and Mark followed up with a call afterwards. I am really surprised to see so many reports of 1 star - this is far removed from the experienced I, and it seems many others, have had.

Thank you Mark and Assure Protections, we will use you again.

I had a problem with my washing machine called Assure Protections on the Thursday 09/03/23.
Engineer came out same day and reported back to Mark from repairs.
On Tuesday I get a call from Mark saying they will replace it. He arranged everything for me.
My new Machine arrived on Wednesday 15/03/23.
10/10 to Mark from repairs.

Scam. They buy details from 3rd party companies and try and sell insurance on a product that doesn't exist. Have reported

Fraudulent transaction to this company. Took money off my vulnerable grandmother.

I was cold called by this company to take out an insurance policy for my washing machine.
Just came off the phone after speaking to Mark. Rude aggressive man.
Do not take out insurance with this company. I called early Saturday 5th November to report that my washing machine had broken only to find out that they are not open at weekends.
Engineer finally came out late on the following Wednesday. He told me that my washing machine needed a new control panel and that it would be repaired by midday the next day if not I would receive a new machine.
Assure have ordered a new part, I was told it would’ve here within 3/5 days.
I am still waiting on the 16th November over a week later.
Dreadful customer service, Mark was not prepared to listen to my complaint; constantly talking over me and accusing me of being rude. I feel that they should provide a new machine as it cannot be repaired within a reasonable time frame.
Mark’s only answer was to offer to refund the cost of the policy as apparent I was’ getting on his nerves’ by constantly calling for an update.
He then put down the phone on me.
Unbelievable!
Update:
I made a formal complaint about Mark’s behaviour. Steve one of the managers investigated . I received an email accusing me of shouting and placing unreasonable demands.
He has cancelled my policy. So after waiting 10 days for a repair I now have to buy a new washer.
I have honestly never experienced anything like this in my life.
So be warned!

Scammed a vulnerable old lady out of money. They called my mum about her washing machine warranty, didn't give any names or confirm details of her machine. She told the cretin on the other end that she'd not long come out of hospital and would need to speak to her sons, but was pushed and told "don't you want to be covered?". Prices quoted were £75 a year down from £99, they tried to take £225 but as there were not enough funds they quickly rang her bank and told her they could do £19.99 a month for the first year, nothing to pay in years 2 & 3. Again, my mum said she'd need to speak to her sons. Luckily I was able to speak to her bank and get the charge cancelled. And when I tried calling the number is just cut off. I did get a call back from Mark though, who confirmed it was Assure Protections Ltd who contacted my mum and took payment. When challenged on why they hounded someone who was vulnerable he hung up. Phone numbers used are 01273 257087 & 01257 257119, make sure you block them. As my mum's calls are recorded I will be submitting them as evidence to the FCA, FOS and ICO office.

I called to check my policy renewal and phone answered within 2 / 3 rings. Steve confirmed the date of renewal and policy number immediately and remaining length of my policy. I have not used them to repair my bosch washing machine yet and can only comment on the service I received above that was excellent

Great service, clarity from start to finish.

New machine installed very professional.

Good helpful service
New washer delivered promptly

Very Happy with assure protections

Excellent service my American fridge freezer broke had a new one delivered within 24hrs
Couldn’t be happier highly recommend them.

Our LG direct drive W/machine broke (main bearing) we were offered a new “like for like” but the Candy we were to be given was not Direct Drive and had an Energy rating of E not the B it was replacing. When we pointed this out their response was that they only considered the capacity and max spin speed.
This is NOT what “like for like” is normally taken to mean and they would not move.
Without going to court and incurring large legal bills we are stuck with an inferior product.
Do NOT use this company - there are many similar companies offering honest deals.

I was happy with the service, a engineer arrived quite quickly, Mark advised I would need a new washer. One was ordered straight away. All was dealt with in an efficient way.

I was extremely happy with service I received from the washing machine engineer right through to the office staff. Engineer was at my home at 1.15pm told me that the drum was cracked and couldn’t be repaired it would be cheaper to buy a new washing machine . Well I had taken out the machine repair cover ( I am so glad I did) by 4.45 pm I had my new machine up and running . Can’t praise all above enough. Thank you so much for all that you have to offer 😊

Assure protections deserve 5 star rating they are efficient and easy to contact .
They gave me follow up calls to ensure my problem was sorted and Mark my contact at assure was a pleasure to deal with .
10 out of 10 Assure

Exceptionally pleased with the service this company gave me.

After my samsung washing machine had broken down I called the customer service line,I was then contacted back very shortly after by Mark from the repairs department.

Mark was very pleasant and arranged for an engineer to come out straight away that afternoon, amazing prompt service.

We ended up having the PCB Board replaced and it has not missed a beat since.

Highly recommend.

Finally I have found a legit company, I have used many over the years not knowing who to trust, I can honestly say that now I'm not using any other, I have been with assure protections for quite a while & did have trouble with my washing machine, I called the number straight away & the company sent an engineer out asap, unfortunately it could not be repaired but assure protections replaced it straight awa
y, well worth useing this company, I now have passed the details on to my family as there are so many scamming companies out there.

My 87 year old mother who has DEMENTIA and is on the TPS register was cold called by these lowlives and relieved of £199 for a 3 year washing machine insurance plan.

When I tried to call them to cancel despite presenting them with power of attorney and even putting my mother on the phone to them they refused the refund and I had no choice but to go to the bank who happily refunded it no questions asked under Chargeback.

I have reported them to the ICO as my mother is on the TPS list. Search online for

'have you been cold called about Home Appliance insurance?'

A very interesting article comes up. This company is currently being investigated and fined and shut down by Trading Standards and the ICO for targeting the elderly. Its the latest South Coast company to be investigated.

If you see their name on your bank statement, call trading standards, the ICO and then your bank.

Look at these two 3 star reviews. Clearly written by them in an attempt to stop people doing a Chargeback which is their right.

UPDATE / EDIT : I have since been in touch with the ICO and trading standards and they are aware of this company and are looking into it.

Interesting that Mrs Julie Andrews has the same surname as one of the directors Mr Luke Andrews.

There will be no further updates on my post now unless my mother receives another call.