BedsDivans Reviews 

Great company, I was in a rush to purchase a bed due to a previous company letting me down on delivery. I visited the beds divan showroom and spoke to the staff who were very polite and welcoming. I explained the bed I wanted and they got everything sorted for me within the day! Brilliant service and bed is amazing thank you.

The service and communication that I received was first class with prompt responses to my queries. I was informed at every step of the delivery, with the delivery guys phoning me when they were 20 mins away.

The delivery guys were happy and polite and my bed was delivered with a smile.

Regarding the bed, the bed was delivered within the quoted time frame and the quality of the materials and finish are excellent. I personally recommend the Seller. A 5⭐️service provided from ordering to delivery

Excellent product, good communication, free delivery. More than happy to recommend.

Delivery was good ,very polite

Asked for a hard firm mattress received a very soft mattress...really dissatisfied....will not buy from you again..

Terrible service. I ordered a bed for a tenant on March 15th ×025, The payment screen said expected delivery, 20th March. I then received an email telling me if the address was within 100 miles of their postcode delivery would be 7-10 days, if outside the 100 miles, which the address was, it would be 10-15 days. I phoned the company directly, twice to see when the delivery would actually be but they couldn't tell me on either occasion as the delivery company was a 3rd party and I would have to wait for a text message from the delivery company. The bed was finally delivered on April 1st. 12 days over them originally saying the 20th March.

Quality of the product was great also very competative price’s an delivery of the product was ontime!!!

Thank you very much love my new BED SWEETDREAMZZZ

Good quality for the money, easy to install. I gave 4 stars only for the lack of communication with the customer after I placed the order. I had to send them and email two weeks after and ask about it and even though they weren't able to give me an approximate date. The delivery company called me one day before which was good for me but maybe not ok with others

I was kept informed about my purchase.
Received telephone call the day before delivery giving time to expect it. They were true to their words. Bed delivered by two very pleasant polite young men.
I would recommend this company.

Everything secured for transport, after completing, everything works as should.

Product received was fine but customer service was terrible! No-one answers the phone and no-one called me back when I emailed numerous times to request a callback.
Every time I emailed I received a “standard reply” which was no help whatsoever. You need to look at your customer service as a priority!

The wood used to make the bed is very light. Product looks different in picture. Thats my opinion.
, however there is no point of returning the bed because i had already opened the package and put in use, i don’t think it will last long, I can’t deal with the inconvenience.

I was contacted by the company and they explained to me the delivery time frame which was 11 days, to me it felt so long.

Received my bed, easy to carry and set it up quickly. However I’m really disappointed with the drawers of my bed, so stiff and I can barely open them and when I tried to close it, they jolt so much that I got my fingers trapped inside and struggled to open again since they’re incredibly stiff. The bed is so much cheaper made than I thought.

Item received thankyou

Bed was all fine once I finally got it however the communication from the company could do with some improvement.
I ordered my bed on the 14th of March where I then received a confirmation of my payment.
After a week I still hadn’t had any other messages or communication from the company about my order or if it had even started to me processed so at this point I was starting to get a little worried.
I also payed with Klarna no I checked on there and Klarna still hadnt took my payment as it was claiming the company hasn’t processed the order yet.
At this point I emailed the company just for an update on my order however did not receive a reply. So I came on here and saw a lot of others was experiencing similar issues and the company was replying to their complaints on here so I thought I’d write my own.
I got a phone call not long after my complaint where I was told my order is coming and had a very patronising customer service assistant who then directed me to delete my review as he can ‘assure’ me that my order is definitely coming, I explained that until I had some confirmation of the order actually being processed and sent to me I will delete it. It was only then that he emailed me with this information then pressed on again at my deleting my review, which I did.
I later that night got my reply on the email I initially sent which I found funny as they care so much about saving face that they are quick to jump for the bad reviews (almost immediately ringing me after I wrote it to get me to delete it) but cannot check their emails that would of saved me having to even write the review at all.
My bed came in 11 working days so it came within the time frame and everything is fine with the bed, as stated my problem lies with the company’s communication, when people are making big purchases like this it would be nice to make sure we are getting emails with updates about our orders as since ordering it on the 14th March I only received the payment confirmation and the email I wouldn’t of got until I asked for it. Then once the courier had the bed I finally got more communication on my delivery but that was because it was a different company and not directly from BedsDivans.

excellent service and really happy chaps who delivered.anyone wanting a bed--go on give them a try. you will not be disappointed

Highly recommend mattress is great and good quality and great value for money would definitely recommend don’t look else where buy here.

The product is good but the delivery time was nearly 3 weeks which is not made clear when purchasing

Received item, happy with the bed