BedsDivans Reviews 

1.880
•
TrustScore 4 uit 5

3,8

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Well the quality speaks for itself self I can’t say enough about that Their communications with are so helpful. Ok took 3 weeks to get to me but what would you expect for free postage was delivered... Toon meer

Beoordeeld met 5 van de 5 sterren

I had a great experience with Beds Divans the mattress arrived today by a very professional and nice bloke he delivered the mattress with care and helped my mum with it into the house. Very happy with... Toon meer

Beoordeeld met 5 van de 5 sterren

Thank you for my order. I’m absolutely delighted with my new mattress — 10/10 for comfort! The delivery team were very professional, courteous, and took the mattress straight through to my room. Even... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Scam seller. Avoid at all costs. Advertised an orthopaedic pocket sprung mattress with memory foam, but sent a cheap, basic spring mattress with zero foam. When confronted, they falsely claimed the fo... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Beddenwinkel
  2. ook in
  3. Bedwinkel
  4. Meubelfabrikant
  5. Meubelwinkel
  6. Slaapkamermeubilair winkel
  7. Tuinmeubilairwinkel

Geschreven door het bedrijf

BedsDivans are the UK's largest manufacturers and online spot for Cheap Divan Beds with Mattresses in different sizes with free 7-14 working days delivery. Shop now!


Contactgegevens

3,8

Goed

TrustScore 4 uit 5

2K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 87% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

Zo gebruikt dit bedrijf Trustpilot

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3,8

Alle reviews

(1.880)

19 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 4 van de 5 sterren

Delivery lead time error

Prior to placing order( March 9th) I confirmed delivery lead time of 3-5 working days over the phone and started getting nervous when I hadn’t been given a delivery slot and couldn’t get through on the phone. It was pure relief when Raja called from bedsdivan to talk me through my issues and managed to confirm a next day delivery slot. He was patient, understanding and worked hard to reassure me and I now have a slot tomorrow evening. Fingers crossed all arrives as planned tomorrow

19 maart 2025
Review zonder uitnodiging
Logo BedsDivans

Antwoord van BedsDivans

Thank you for your positive feedback !

Beoordeeld met 1 van de 5 sterren

No bed received complaint lodged with…

No bed received complaint lodged with bank for refund. Poor customer service would never use again

5 maart 2025
Logo BedsDivans

Antwoord van BedsDivans

We can confirm that your order was cancelled after you contacted your bank, without allowing the full delivery period outlined in our terms and conditions.

Had we proceeded to dispute this matter, the outcome may not have been in your favour, as we would have provided evidence of our stated delivery terms, under which the order was still within the agreed timeframe.

However, in line with our commitment to customer service, we made the decision not to contest the dispute and issued a full refund.

We kindly recommend reviewing and understanding a company’s terms and conditions prior to placing orders in the future.

Thank you.

Beoordeeld met 3 van de 5 sterren

Bed not delivered when expected but apparently within allowed timeframe

Bed not delivered on time regardless of their delivery policy. **When ordering, the order confirmation email stated delivery would be 10th March**

To date (18th March) I have not heard anything other than "I'll get a text when delivery will be arranged".

UPDATE: company contacted me after initial 1 star review, explained they had another 4 working days to deliver (even though my original order had a much earlier date). Bed arrived a day or 2 later. Delivery drivers called a couple hours before delivery to update me. No issues with delivery. Bed does the job for my kids.

5 maart 2025
Logo BedsDivans

Antwoord van BedsDivans

Thank you for updating your review.

For clarification, your order was delivered within our stated delivery terms. The order was placed on 5 March and delivered on 21 March, which is within 12 working days.

Thank you also for your time on the call. As discussed, the couriers will be in contact within 48 hours to confirm the delivery date and time, and we appreciate that you were satisfied with our response.

Update:
Planned delivery slot: 21/03/25 between 12:00 – 15:00
Estimated time of arrival: 21/03/25 at 13:25
Tracking ID: VDI2B01A3C237EFC

Thank you.

Beoordeeld met 1 van de 5 sterren

Honesty is a good policy

I waited 19 days for my delivery and can't say it was a seamless experience, I was extremely frustrated as there were a lot of misconstrued truths. Maybe it is a way some conduct business but it doesn't gel with me.
We eventually received the item and my son was extremely happy with the goods.
The spokesperson has requested that I edit my original review. So while I believe in honesty. I do want it known that while initially frustrated there was a happy ending.

2 maart 2025
Logo BedsDivans

Antwoord van BedsDivans

Hello,

The couriers have attempted to contact the number provided on your order three times today, but unfortunately received no response. A text message was also sent confirming that your delivery was booked for 20/03/2025—please refer to this message for details.

We understand that the original contact number provided belonged to your son; however, as discussed, this number was not able to receive standard calls or text messages (only FaceTime audio), which caused issues with delivery communication. Following our conversation with you via FaceTime audio, you provided an alternative contact number, which we updated on the order. The couriers were then able to proceed with booking, and we can see that the delivery slot was accepted.

Update:
Your delivery has now been rescheduled for 21/03/2025, as confirmed by the couriers. We have attempted to contact you again today twice, but have not received a response.

Planned delivery slot: 16:00 – 19:00
Estimated time of arrival: 16:38
Tracking ID: VDI7A5FD0EF47FEC

Please ensure you are available to receive the delivery or contact the couriers directly if needed.

Thank you.

Beoordeeld met 4 van de 5 sterren

We have order the bed etc and haven't…

After slow communication, all good 👍.

3 maart 2025
Logo BedsDivans

Antwoord van BedsDivans

We happy to confrim your delivery has been booked in for the 20th, and you have been contacted by the couirers - Planned Slot:20/03/25 07:00 - 10:00
ETA:20/03/25 07:44
Tracking ID:
VDI1081CF327E5AC

Beoordeeld met 5 van de 5 sterren

Excellent value for money

Excellent service throughout my order. Excellent value for money. The bed was in excellent condition when arrived. The communication regarding delivery was great. I highly recommend this company.

11 maart 2025
Review zonder uitnodiging
Logo BedsDivans

Antwoord van BedsDivans

Thank you for your positive feedback !

Beoordeeld met 3 van de 5 sterren

Bed was delivered quickly and good…

Bed was delivered quickly and good price but the headboard doesn’t actually fit properly! Such a shame as it lets it down.

23 februari 2025
Logo BedsDivans

Antwoord van BedsDivans

We sorry to hear of the difficulty you are facing with assembly of your headboard, we will get a tech support to contact you immediately to provide you assistance! - Update -We are still waiting to hear back from you, the team have called you 6 times with no reply to us or our messages. we will now close the ticket - if you need help please reach back out to us, we assume the issues have now been resolved. - UPDATE - Thanks for getting in touch and letting us know, you assembled the bed incorrectly and didnt attend to the manual at hand, we gald you fixed it with our support and used the correct screws in the correct places! - Glad to be of assistance - Have a nice day

Beoordeeld met 5 van de 5 sterren

Very good mattress

Received the mattress this morning and I'm very happy with it .
Lovely quality for a very good price.
Communication with this company is excellent any questions I had were all answered promptly.
Would very highly recommend and will definitely buy from this company again .

7 maart 2025
Review zonder uitnodiging
Logo BedsDivans

Antwoord van BedsDivans

Thank you for your positive feedback !

Beoordeeld met 5 van de 5 sterren

Brilliant bed ,mattress and headboard…

Brilliant bed ,mattress and headboard at a fantastic price.I bought this bed for my granddaughter she absolutely loves it.The communication and delivery was really fast and most of all delivered on the time stated.The delivery man was outstanding he placed the bed in the place I requested without a fuss.Overall I couldn’t fault the service I received.

6 februari 2025
Review zonder uitnodiging
Logo BedsDivans

Antwoord van BedsDivans

Thank you for your positive feedback !

Beoordeeld met 5 van de 5 sterren

So very pleased with my purchase

So very pleased with my purchase. Brought from this company after reading the good reviews, I was not disappointed, I brought divan, mattress and headboard, all nice quality and a lovely thick mattress, Also very quick delivery, 3 days infact, well packaged thankfully as the day it was delivered by a very pleasant man was absolutely pouring down with rain, a breeze from order to delivery, definitely recommend to family and friends. Thank you very much for a hassle free purchase.

26 februari 2025
Review zonder uitnodiging
Logo BedsDivans

Antwoord van BedsDivans

Thank you for your positive feedback !

Beoordeeld met 5 van de 5 sterren

Delivery was good

Delivery was good
. Service was also great .
Would definitely recommend

27 januari 2025
Logo BedsDivans

Antwoord van BedsDivans

Thank you for your feedback !

Beoordeeld met 5 van de 5 sterren

Great Choice and Service

Easy to order on their website with a great choice of beds - Delivery arranged using their courier - 1st class service delivered on time - Top quality double divan base with drawers.

9 februari 2025
Logo BedsDivans

Antwoord van BedsDivans

Thank you for your feedback !

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