Blue Motor Finance Reviews 2.223

Absolutely shocking company! Do not use. We have been going through complaints for almost a year now and nothing has been resolved. Now we try and ring and you are on hold for over 2 hours so never get to speak to anyone. We are left with a broken car and no way of contacting complaints team.STAY CLEAR

I needed to change my address so emailed Blue Motor Finance. I had a reply and confirmation within 72 hours. Excellent service thank you.

Very helpful and professional

I bought a car from them a year ago on hire purchase. Since I never received the V55 log book and they are the registered owner of the car, I assumed they would renew the road tax. When I called them, I was told that it was my responsibility. After I pointed out that they never sent me the log book, the person I spoke to said they would check with their manager and call me back—but they never did. I still haven't received the log book, and I had to tax my car at the post office, paying an additional £25 fee. I'm very unhappy with their service.

Exceptional Service. Hassle free, which is rare nowadays. Thank you

CLAIM, CLAIM, CLAIM
This company is a big one on the mid selling of finance!!
Go through them directly and get your money!

They have ignored my emails and are useless as a reliable company!
Custom service is ZERO!!!

Bought a car from trade centre uk, lots of faults but they wouldn't help.
Blue motor finance sorted everything and got all my money back

The finance process was seamless and stress-free, no complaints there. Everything was arranged efficiently with no issues.

However, my experience with customer service, specifically with a representative named Molly Meek, was disappointing. She was passive-aggressive and rude, which significantly impacted my overall experience. Her tone and attitude were unprofessional, and I was particularly taken aback when she asked a personal and intrusive question about where I was getting the money to pay off my finance. When I questioned whether I had to answer, her demeanor shifted, and she became even more unpleasant.

I strongly suggest the company review customer interactions and monitor calls to ensure a better experience for customers. Excellent service should extend beyond just arranging finance, it should also include respectful and professional customer support.

Spoke to Angela at blue motor. She is actually a real life angel... this lady was kind and understanding, she conversation with me and reassured me.. was efficient and clear and went out of her way to make sure one that I was OK OK two that I was reviewing the correct level of service.. A massive weight has been taken off my shoulders so thank you Angles I feel so much better..

The service from blue motor finance has been brilliant, been able to settle early sent an email and got a response very quickly, have been kept up to date with all information so well done

Very good service.. Very good customer service.. all in all a very good company and I'm glad I'm using them thank you 😊

If I could 0 stars then I would, this company is a joke, I work for a car dealership and I purchased a car through them and financed it through blue. Unfortunately I had to reject the car and do an ROA. Blue motor then wrongly put 2 missed payments on my credit file massively effecting my score, all I got was oh that’s our mistake well will try and remove it! NO you will remove it if not there will be consequences, this is not professional or right. Considering I work with finance on a daily basis and i do not expect this from a high company like yourselves! Sort it out as you cannot do what you’ve done and get away with it!

Avoid this company like the plague!!!!!

Just finished my 5 year finance with Blue motor finance company
Everything was so easy and smooth running no issues
And very happy with there service
P.L.Sullivan (happy customer)

1. Efficient customer service during the purchase period.
2. Excessive interest rates applied to the purchase price is the only distasteful experience.
3. Customer portal link doesn't work effectively, I have had no access to the customer portal.

Honestly this company only cares about dishing out the finances and nothing more. They have reported on my file 3 missed payments when evidence supports that I paid in the months they say are missed. Instead the one month that I informed them of due to maternity leave pay and rearranged a payment schedule shows paid! Which is a lie as reflected on my bank statements. They will destroy your credit and refuse to fix ut forcing you to take action outside and causing even more stress than necessary. Not to mention the car I got was faulty not long after receiving it and they refused to help with that. They are a very uncaring company... actually ruthless. Be very careful you don't get into hardship not even for a month.

This company paid out finance on a car that I haven't even seen or have any idea where it is I'm sure I gave to see it first and agree to take it hope they can find it when they reposses it

Blue motor finance rejected the car as it was faulty, didn’t give me any other option, £3000 deposit £2500 in payments over £1000 in repairs, they have offered me £850, it’s taken a month to get the vehicle inspection done, I’ve emailed & telephoned no response, dealer got paid, broker got paid, blue motor got paid, I got shafted, now starting the lengthy battle of ombudsman & probably small claims court, no car no money 😡

It's absolutely scam that this sort of companies are still exists and are dealing with customers! I was on the phone for three hours trying to reach somone from complaints department and none answer the phone! Stay away from the at all cost!

Recently finished my 5 year HP. If I recall correctly, a chap named Aaron Devlin completed my application in 2020. From beginning to end I've had no problems or hassle. I will be financing my 2nd car soon if Blue Motor Finance can provide me with a low enough APR. Online tools are available to keep track of annual statements, outstanding balance and other documents including online chats.

Very pleased with the progress so far hope everything goes as good when I get my new car and I have no problems

Customer service has been great
Thank you