Bohemian Mama Reviews 

My child received an Olli Ella furniture set from BM as a gift, and a chair fell apart within 24 hrs, exposing sharp staples. I contacted BM to inquire about gift returns, and this is how they responded ”Hi Caroline we’ve sold hundreds of these sets fir three years and never had a single complaint and had found the construction to be completely safe.” Because it was a gift and the gift was purchased over 30 days ago, even though I received it two days ago, they refused to replace a defective item, which is fair if that is their policy, but there is no gift policy stated on the website. I pointed out that there was no gift policy and they said their return policy was clearly written on the site, however it says nothing about gifts. I told them I felt like they were belittling my concerns about an item that is potentially dangerous, regardless of whether mine was replaced, and that their customer service felt confrontational and they'd offered no resolution. They told me I was unreasonable. I told them I felt they were being condescending and I wasn't getting anywhere with them, and that I would leave a review, and this is how they responded ”It’s just too easy to leave reviews when a customer doesn’t get what they want. As a small business we are all victims of this so review away. We have been kind, we have explained the situation and are certain Olliella won’t replace an item that has gone to a third party because we be checked. This is an unreasonable request well after the return window by someone other than the customer. The fact that you feel gaslighted and like we owe you a resolution is also unreasonable. We are a small business and have been kind and tried to explain but we also realize we cannot please everyone.” I respect their gift return policy, even though it isn't great compared to many companies. I states this multiple times throughout the conversation. I just wanted to feel my concern was acknowledged and offer any solution, even if that is just letting the manufacturer know there was a defective item.

I bought collectable dolls from this company and they took them out of the box making them worthless. When I emailed them to let them know they were extremely rude and the only thing they offered me was a return which wouldn’t work because their postage is worth more than the dolls themselves. I even contacted the dolls original maker and they said there should be boxes. Even after sending multiple videos and other sites showing the dolls sold in boxes they refused even a partial refund and made out as if I was stupid to even question it. The owner seems money hungry, desperate and sad. Buyer beware - a very shady company masked as a cool boho page

It is sad to have to post a negative review as I normally like to support businesses.
However I purchased a hat from this website for my daughter's birthday after checking with them via email that the $25 dollar shipping fee quoted at checkout would cover all costs to the UK, they confirmed in writing this would be the total cost.
A few days before her birthday I chased them to see when I could expect delivery and was told due to Covid-19 it may have been delayed. I had already taken delays into consideration when I placed the order as we are in exceptional times. I chased again 2 days later and was sent a really rude email saying quote "Emma we are extremely sorry but there's this thing called COVID that has nothing to do with us delaying shipments globally. We can't call anyone in your country. Please try your local customs office." I then wrote back and complained this was a very disrespectful way to speak to a customer and they could't just disown the product after taking payment. They replied again they could not help and suggested trying to track the hat via customs.
The birthday came and went without a present and I tried to track the hat myself. Eventually I got a card from the Royal Mail asking for £29.70 Customs charge. I wrote back immediately to Bohemian Mama to query this and quoted the original email that had assured us that the $25 would be the total cost, only to be to be directed to the T&Cs on the website arguing against this.
I paid the charge so my daughter could have her birthday present and in total paying £50 delivery!
I am sure Bohemian Mama will write back with some legal reason they are not liable but be warned against buying from this company that has no loyalty to it's customers and will say anything to get the sale and then offer no assistance after payment has been made.