Boostworks Reviews 144

Great Customer Service Team
Have used Boostworks for years with no problems. Had a small issue with a card not loading and the Customer Service Team was really responsive and dealt with the problem quickly and efficiently.

We use Boostworks regularly to reward our staff for excellence. It is simple to use and can generate letters and certificates which combined with the monetary reward goes along way to motivate our staff.

Really helpful staff

I had an issue with some Currys vouchers I purchased, the value vanished when trying to use them. Lewis at Boostworks resolved the issue in no time at all and i was able to complete my purchase.

Extremely responsive / fast & professional service

My request was handled in a very efficient manner by LEWIS, and he did exactly what he said he would do. So I was very pleased with the outcome

Excellent Customer service. Received my goods quickly

Still waiting for Gift Vouchers that my company awarded me and with no way of contacting the company looks like I will never receive the vouchers. Worst company that any of my employers have used !!!

good, enquires resolved

Very poor customer service. I have been a customer for well over ten years (it was Countdown) but I had suddenly discovered that my account had been suspended and with no forewarning. I only discovered this when I'd logged onto my account to top up my reloadable gift cards (grocery shopping) because the balance was getting low. There was a message saying an email had been sent but one had never been received. Have been told that the company are carrying out Know Your Customer checks and consequently needed ID. Since begrudgingly sharing a photo of the requested ID, I've heard nothing and no replies to my many emails. Nice - block customers account, force them to send over personal ID, then ignore your customer and keep their accounts locked. Is this a scam to get hold of people's ID? Trying to phone today - there was a message saying they are in training until 11:30 am tomorrow!! Looking back through previous reviews here, I see many other customers have encountered the same problem - weeks ago!
NEU (National Educational Union) - you need to be aware of this as this is a company you promote to your members.

As others have mentioned, this company is slimy and unethical. They rebanded from "peoplevalue" recently, and when doing so added a 12 month expiry on earned cashback to their terms and conditions.

They have used this new rule to remove cashback earned before it was in place from my account. (This also does not add up, as cashback earned over the course of a year all expired on the same day.)

Users who only accessed their accounts through the android app (like myself) were also never informed of the new terms or prompted to accept them.

I had to go through a lot of faff to purchase and use the vouchers in order to earn this cashback, only to have the company steal it from me.

Customer service seems to be full of NPCs who just reiterate that the 12 month expiry is now in the terms and conditions so they won't help.

Assuming this is somehow legal, it's an incredibly unethical business practice. I will be avoiding cashback schemes from this company in the future.

I am very happy with the service from Boostworks. I also received great support with an issue that I had; my issue was resolved quickly and efficiently, which I really appreciated!!

New company benefits provider, ordered a supermarket reloadable gift card middle of May, activated it on the site on 25th May says it will take up to 4 days, its now 16days on and despite contacting them 3 times via email its still not working. Its totally unacceptable, the emails back just tell you they are sorting it but obviously they are not or it would be working. Given the current financial crisis you would think they would act faster. They have in essence had a significant amount of my hard earned money for over a month!

I have been using Boostworks offers for the better part of two years now. Recently, Boostworks helped me out on an issue I had with my balance. They worked quickly and effectively so that I did not lose the balance that I had accumulated last year! And I am forever grateful! I have accumulated almost £150 whilst buying vouchers from Boostworks and I endeavor to continue using it in the future as well! Thank you Boostworks, I really enjoy using your services!

Used to by a reloadable Tesco gift card and am now getting 4% cashback on every top up. I found it quick and easy to do the top ups.

Really quick response to my enquiry and I resolved my issue quickly

My query was answered in a way which I could easily understand and allowed me to use the application to start getting discounts on my shopping.

My issue (I had lost one of my cards) was dealt with efficiently and promptly.

Very poor service. I have an issue where my direct debit was taken and the money has not been loaded to my reloadable Tesco card. This has gone on for 3 weeks now and although the people on switchboard try to be polite I have seen no action or the emails back which I was promised. I will raise a formal as soon as I find the correct way of doing it which I feel is being kept from me.

Very unhappy and frustrated!

Update, I have received an email from boostworks saying the problem is solved (I’m yet to check) for this I am thankful and I hope that the learning to come from this is better communication and that the ops teams follow through on commitments they make like sending emails and so forth.?

Quick responses when dealing with login issues, very efficient and helpful. Looking forward to using boost works