Bootsthechemist Reviews 

A recent telephone consultation with a GP confirmed I have long covid - which is extremely distressing. I was advised to take high dose vitamin C and D so asked advice from the pharmacist at my local Boots in Shanklin. Bizarrely he thought it was extremely funny and loudly mocked both me and the advice I'd been given. I won't be going there again.......he should learn some manners and etiquette!

This only refers to Morfa, Swansea. I understand this was a Saturday, but get more staff for pity sake. Went to pick up a prescription. It's always the same - they have it but it's not ready. I had a choice to wait 30 minutes or come back. I choose to come back, only to find the queue was now a 45 minute wait. This happens EVERY time I go whether it's a weekend or weekday and has done so since before COVID, so there's no excuse. Again, it's about time Boots spend some of their money on more staff. This has happened so many times, it's time now to change to another supplier.

Why do Boots give out telephone numbers for their stores, option 3 being The Pharmacy Team - only for all calls to be ignored.

Tried ringing the store at The Springs in Leeds today - from 11.30 am to 7.39 pm, 58 times I rang. Only 4 times did I get actually get a ring tone upon selecting option 3, which went unanswered / 54 times I was told the person I was calling was not available.

What is the point in appearing to offer a phone line to the stores if no one answers. This is not a one-off it has occurred before but previously I have eventually got to speak to someone, not today.

Boots chemist at st Andrews church avoid at all costs staff are rude don't answer phone the place is a waste of space and so are the staff so please close this chemist down for everyone's sake

Show me a content Boots worker.....I'll wait!!

Just been to pick up a prescription from Boot Abergele Cae Eithin. Long queue, no-one serving on the counter and staff standing behind the counter talking about non-work issues. Eventually one person came to serve as the queue lengthened whilst rest ignored the customers. When it got to my turn the prescription wasn't ready(even though the doctors surgery had delivered it to them 6 days ago. The excuse was that it had to be sent away to be put up - rubbish. After 20 minutes in the queue and 25 minutes sitting waiting the prescription was ready, made up at the pharmacy itself - so no need to be sent away.

One member of staff was extremely rude (she usually is!!!) and, in a very offhand voice said she would give me the prescription back and I could go elsewhere!! That's the level of customer service.

Just been to Boots Pharmacy, English Street, Carlisle. Served by the most obnoxious person possible. There were four of them behind the desk and they just ignored us initially then one woman came out and served the guy at the front of the queue and then when finished with him she started serving the guy at the back of the queue. When I objected she said “well I did ask” which she hadn’t, and I had to explain that we were all in a queue and surely you carry on from the front. You are treated as though you are an inconvenience, pestering them whilst they are trying to work. She obviously played truant at charm school as she possessed none whatsoever. They need to learn customer skills and indeed in this case the theory of the queuing system. As usual very disappointed with the Boots Pharmacy staff. Full of their own self importance

Avoid Boots pharmacy Cardiff Bay - 11/05/22, arrived at 12:00pm, notice displayed advising closed between 13:00 and 15:00. Waited 50 minutes to hand over my prescription. Told to come back after 17:00 to collect. Arrived at 17:10 waited another 40 minutes to be seen.....my prescription still hadn't been processed; no apology just told to come back the next day. There were so many people complaining, the staff were totally disorganised, they had no sense of ownership or of taking any responsibility and had a complete disregard for patients/customers welfare; needless to say I took my prescription elsewhere.

Served by Maria today at Campbeltown little Boots. Super warm welcome, friendly and really helpful in selecting the best eye pigment for me. She helped me and made me feel welcome 10/10 service

I placed an order for £45 with Boots and they have sent it to the wrong address. I was advised by the Courier that it couldn't deliver my order as no one at home but I was.They said they would try to deliver again on Monday 9th. I checked the address they were delivering to and it was old address. I have had orders from Boots after leaving that address so why it was sent to that I do not know as I deleted that address. I contacted the courier but as I did not send the parcel and it wasn't my address there was nothing they could do. Unable to reach Boots over the weekend I phoned first thing this morning asking if they could stop the item being delivered to the wrong address, they said no! After a very frustrated conversation with Oye I was told I should wait and see if the person at the wrong address refuses delivery and then it would eventually be returned to Boots whowould then refund me. If the person at the wrong address accepts delivery I am £45 out of pocket and Boots couldn't care less. It was their error but I have to pay for it. I will avoid them in future!
UPDATE: I have just received an email from Hermes/Evri the courier advising me they have successfully delivered my parcel. This means the person at the wrong address has taken delivery of my order! This now means I will never get my money back! I am absolutely disgusted at Boots customer service!

Boots Chemist, in Kenilworth Warwickshire, has to be the most unhelpful chemist with zero customer service skills.
As it’s the only chemist in the precinct, it’s basically take it or leave it!
After complaining to the manager about the service, she asked me in an extremely rude manner…
“Well what do you want me to do about It”? Because of her attitude I said “nothing”! She then replied “good” and walked away.
Having ran a successful business for over 45 years I would never have dealt with a customer in this way. I also know it is very difficult to find good staff at the moment, but to employ staff with ‘couldn’t care less attitudes’ is in all likelihood going to cause closure of another chain store shop as customers will go elsewhere. I certainly will from now on.

Middleton Leeds 10. I changed from my other chemist nearby to this one as they were allways polite when I had to go in for anything other than prescriptions as they have a good range and a discount stand. A good little team here and all very friendly to everybody. It's a shop you enjoy visiting like shops used to be years ago and that's why I get my toiletries and other items here. Very helpfull even the ones who fill in if the pharmacy is away quickly learn of the good rappor staff and the pharmacist, who there filling in for, have with there customers and it rubs off on them. You can tell its a nice ...space or environment. Great Job guys. Thankyou

Kenilworth boot chemist talisman square very poor service put phone down on us twice think they above everybody rude blaming us for there mistakes always got prescriptions wrong or not ready R Edwards kenilworth

Boots; 9-13 Rayleigh Rd, Leigh-on-Sea, Southend-on-Sea, Leigh-on-Sea SS9 5UU.
Never have I been to such a Miserably Inhuman and Uncaring Chemist to collect a Prescription when feeling Deeply Unwell in my Life.
Could they have been any Less Helpful? ...NO.
Could they have shown Any Less Concern for me Collapsing in the Store from my illness?...NO
Could they have Totally Ignored me Struggling anymore than they Did? ...NO
On March 17 i started to come down with a Virus. (it never tested positive for Covid) But it was Severe and painful,Exhausting and later travelled to my Lungs causing me difficulties Breathing ,Dizziness,Sweats,Fever,Chills,pains,Aches all over for 3 Weeks I suffered this .Finally getting enough strength to get to the GP .Needing to collect the Prescription before I passed out I was sadly faced with this Torture Chamber of Miserable Unhelpful and Cold Faces . Everyone of them clearly a Tory Voting Inhuman akin to Priti Patel at her finest.
I Cant Tell You to AVOID this Cage of Poison Vipers any more strongly than I am Right Now.
No help for when i Collapsed, Not even a lifted eyebrow. They treated me as if I were SCUM at their feet Drunk and on Drugs ,neither of which were true,I Was Seriously ill.and as Dispensing Chemists They couldnt have given Less Concern if they were in Comas. 100% AVOID at all cost. Use the perfectly helpful and Friendly Johnsons Chemist further up the road .

Other than "my bonus" what on earth goes through the minds of the Boots directors. Charging Customers for collecting an online order from a store? Just cancelled my order prior to payment.

I ordered two liz earle products to be delivered to a store near where I live, I was advised the items would be in for Monday 28th March and I would receive a text to let me know when the products were ready for collection.
By the 29th I had not received a text and used the virtual assistant and had to call the customer service number, I was advised the items had been split into two parcels and one of them had been lost so could I go to the allocated store to collect the item that had been delivered and let them know which one was missing.
Today I have driven to the store to collect the package which I don’t want on its own, In store I was told I couldn’t get a refund from the shop. I called customer service who said the other parcel isn’t lost, it is somewhere in the system and I have to wait until tomorrow (72 hours to elapse from when parcel should have arrived) to see what is happening. I will need to call again and wait to get through to someone.
I have asked as I will be working if I can have the missing item posted to me as I need it for Saturday evening (I work Thursday to Monday so cannot collect).
I was told no, I have to collect it or tomorrow pay for it to be delivered to me.
Really poor customer service,

Bad service on delivery of medicine which was needed by customer. Was informed that they were short staffed so prescription was not filled. Asked to come back in 30 mins to collect mother's meds and then informed chemist on lunch!!!. Prescription was sent from gp in 22nd march I went on 29th and was absolutely disgusted with attitude of staff. If a customer pays for delivery of vital medication it should be delt with promptly especially if the medication is for heart and cancer care

Boots kinggswinford. Whilst recentrying attemating to obtain urgently required prescribed medicine for my seriously iĺl wife two other customers were complaining about missing/incorrect items. An apology would have been appropriate but they were treated with disdain. The pharmacist refused to given to fill my order until I could provide the brand name despite me explaining the urgency of the situation. There then followed an altercation (yes I was angry at this obstructiveness). I was then verbally abused.
I provided the required details by phone only to be told to collect the following day. When I did I l opened the package immediately and guess what, items were missing. Told that they had no idea re. availability. Walked across the road to the excellent Village pharmacy and got the prescription filled immediately. Will not ever again touch Boots with a ten foot barge pole.

I recently purchased an item of skin care . I then noticed that the item was very much out of use by date (3 months!)
I got in touch with a rather curt man at customer service who advised take it back and I’d get my money back I explained I would not be going shopping again for some time. He then told me to email customer service I’ve done this twice and not heard anything back
Very dissatisfied with the service from such a large company 🙁

What a useless online service! The system declined to recognise my advantage card again and again. When I was checking out, the system also froze and I couldn’t complete my order. When I went back to try again, I had to start again. This time the product was not recognised and I had to start again. Unable to use my advantage card again, I phoned their service, but unless you’re giving the combination of options they choose, your query isn’t recognised. I tried their online chat, again the query wasn’t recognised. What a useless system! One number said there was a 40 minute wait, another just left me waiting. I’ll go elsewhere in future