Bootsthechemist Reviews 

Boots Pharmacy Kenilworth.
Perhaps the rudest staff ever, anywhere, at the pharmacy counter. I was polite and friendly, just wanting something to clear my sinuses
Went instead to the one at the shires, Leamington, where they were polite, helpful and informative. Manners cost nothing!

Only been having my repeat prescription’s done there for past 8 years. Today another new member of staff without a clue. Asked me name address date of birth. Never been asked that before and fed up with the place. Looks terrible and drab and terrible staff.

I received a £50 gift card for Xmas but the pin number was unreadable when I scratched the relevant area to reveal it. It was covered in a sticky substance which smudged into a black smear. I have never experienced this previously, having used many Boots gift cards previously. I took it to a Boots store, with the receipt, to ask for a replacement. I explained that I wanted to use the card online so needed a PIN number. A very unhelpful and disinterested cashier told me there was nothing she could do and I would just have to use the card in store. An even more disinterested supervisor told me the same thing. I wanted to use the card online to take advantage of the thousands of New Year sales offers and am now unable to do so without a PIN number. How can a store like Boots get away with selling a faulty product and refusing to replace it!? I'm absolutely disgusted with their service and will go out of my way never to shop there again. In the meantime I will not let this matter rest and intend to pursue the matter with Boots head office until I gain a satisfactory outcome. Judging by the huge number of appalling reviews Boots need to seriously up their game!

Booked a Flu jab for our daughter whilst she was home visiting us. We carefully planned this during our festive activities. Booked an appointment on 26th December 2022 at 11.30am at the Lower Earley branch next to Asda. Got there 10 mins before and it's CLOSED ..TOTALLY UNACCEPTABLE, I DONT CARE WHAT THE EXCUSE, YOU HAVE A ONLINE BOOKING SYSTEM OR THE CHEMIST ITSELF COULD HAVE CONTACTED US. SOMEONE IN THE ACTUAL STORE MUST HAVE SEEN THEY HAD BOOKINGS, BUT DECIDED TO JUST SHUT AND GO HOME. ABSOLUTE DISTGUSTING SERVICE.

Hi Boots, since you’ve disabled all your ‘contact us’ facilitates I thought I’d give TP a try to find out where my order is? Order no 523329687 Paid on 6th Dec but so far only received 1 item and that’s because the store I was collecting from gave me that from the shop floor. If you don’t want to conduct your customer services on TP then I suggest you start replying to your customers or they will be former customers, permanently.

My husband made a order, christmas gift for me, got charged too much for the order, can`t get through on the phone and email is automated, disgusted with the service, order is going straight back for a refund.

The online service to deliver to local store is appalling. I’ve spent two lots of 20 minutes to actually speak to someone to find out where my order is. They are happy to take your money but once you try to get help you can’t get through. I’m still waiting for a proper reply, not an automated one telling me to phone the call centre that I can’t get through to.
At last I found an E mail address and they now say the order is lost in transit. I’ve now asked for a refund which they say can take up to 14 days! Boots just don’t seem able to cope with the volume of orders now so goodness knows what delays there will be in December.

Booked a pneumonia vaccine online with boots,when I arrived for my appointment they told me they don’t do pneumonia vaccinations…waste of my time and a journey into town.

Rang Boots in Porthleven to see about getting a flu jab We were told "come in anytime between 11am and 3pm. We turned up as we were told to, and were advised they were too busy! So still not had our jabs. Not impressed. They need more staff, as getting served for anything like prescriptions also takes a very long time.

This would be zero if there was that option. I have tried unsuccessfully for hours to get through to customer services, each time still no answer after 20 mins. My advantage card has stopped working in the self service automated machines and when I went to the manned till I was told I couldn’t use my points against the purchase as I had TOO many which makes no sense what so ever.

I’m sorry as I’ve always loved Boots the Chemist it’s always been there and I would hate for it to disappear.
Today I’ve been so stressed trying to add a new Advantage card as the last one stopped working the assistant in Boots did half for me and said I would have to finish it.
Hours I’ve been on the website, messages like wrong password what is your date of birth, phone number Street name all of which are correct it’s saying all incorrect.
Boots sort your website out please.

Useless.twice ive booked a flu Jab at the Shepperton Surrey branch, and twice its been cancelled when I arrived. Noone bothered to contact each time despite all contact details being in the booking. I have given up and booked at Lloyds Chemist!

Rubbish customer care, rude staff who don't care at all. Avoid at all costs.

If I could leave no stars then for sure I would ! Boots chemists are absolutely useless totally 100% hopeless !!! You phone there main number and 95% of the time you either get absolutely no response whatsoever or they eventually answer the phone after about 100 rings or more !!! The wait time when in store is so long many customers walk away in absolute disgrace ! Boots are definitely the very worst of the worst and deserve NIL POINTS.

Boots, The Oracle, Reading, really need to up their game. This is a large flagship store yet their over the counter medicine section which has 3 dedicated till points is hardly ever staffed so you have no option but to join the prescription queue. Nearly 30 mins I waited to purchase a box of Co-codamol which had increased in price by nearly £1.00.

As I walked into a Boots in Brighton I was clocked by a facial recognition camera. Also when I paid at one of their self service pay points. They're literally taking liberties. If they're worried about shoplifting they should find another way to protect their stock rather than turn their shops into a version of 1984 and treat all their customers as criminals. Nul points.

We had appointments for COVID jabs on Monday, turned up ten minutes early to register but was nearly an hour before before we were inoculated. Lots of people waiting, not enough seating and only one vaccinator. Poorly organised, far too many support staff taking info that wasn’t necessary as we all NHS reference numbers and appointments.

The Boots branch is London Colliers Wood and I have been getting my diabetes prescription regularly since October 2020.Boots regularly do the repeat prescription without fail like clockwork except for the few delays or shortfall of medication and always text me when the medications are available for collection.My last medications collection was on 17 June 2022 and it was a two months prescription and on June 22,it was confirmed the next medications collection will be around 17 August 2022.My complaint with Boots is that as I did not received any Text nor communications from Boots,I take it Boots pharmacist will sort thing out by end of August 22 and so I used my reserve diabetic medications until yesterday 10th September.I went to check with Boots on 11 September and to my surprise and astonishment the Boots pharmacist lady said I donot have any prescriptions and that Boots donot do repeat prescription.When challenge as to when this was the case and why I was not informed in advance,thing start to go pear shape and she walk away.Boots have my prescription and where on earth I will get the prescription when all the time they organised the whole process and by not informing me at all,I will now have to go to my GP for my prescription.During the heated conversation with the pharmacist I took a picture to prove that I was there talking to Boots and my understanding is that I am being offensive and abusive and at my request to talk to the manager,the heated discussion continue.The manager request that I leave the premises and he called the security.I treated this behavior of the manager as a threat and I stated loudly that if the manager and security guy got physical with me,I will sue them or report them for battery and assault and they immediately back off.My point is I will most likely be without my diabetic medications for a couple of days unless my GP can issue a fresh prescription asap.The pharmacist only stated that I should ring 111 that I am out of my diabetic medications when it is clearly the unprofessional behaviors of Boots of not even have the decency of contacting me for well over three weeks from 17 August 22 when I am due to collect my medications on taht date. It was quite clear that Boots manager is shielding the Pharmacist for their fault and if I have kept trusting Boots to contact me for my medications, I will be in a dire state.I wonder if there is a case of complaining to the pharmacist supervisory body if there is any,for Boots unprofessional and disreputable behaviour. As said I have taken the picture of the pharmacist as evidence,the name of the Boots manager who request me to leave the premises and the name of the security guard and the pharmacist did not offer any emergency medications except to ring 111.She mentioned something other Boots branches but the message was lost in the discussion with the manager.I also asking Boots whether they have contacted their regular customers ;such as me who has to rely on their medication services but then without any concern and consequences cancelling the said services.

I am writing this review in the hope that somebody from Boots Head Office reads it and takes action by sending EVERYONE at their Claygate branch on a customer service training programme.
Over the last 18 months I’ve had the misfortune of visiting this store on average once a month. On every single occasion, bar none, I have been treated with apathy and rudeness bordering on utter disrespect. I might be tempted to think it was personal but when I see the way they treat every one of their customers, it’s clearly the way the shop is managed.
By far the worst is the female pharmacist there at the moment; she’s got the look of withering disdain down to a fine art and uses it on any person that dares to stand at the counter. And that’s only on the odd occasion when she actually bothers to drag herself up to the front counter rather than pretending to be filing or looking for something. With her as a role model to the younger members of staff, it's hardly surprising the whole shop is in such a mess.
Thank goodness Claygate Pharmacy is so close by – every time I go there, I’m warmly welcomed and treated like a customer rather than an inconvenience.

Order was delivered on August 2nd, but no reward points given. Contacted Boots by email to query and informed that the points would be added to my account and to expect it to take 24 hours. After 5 days still no points, so sent 2nd email- this response stated that the points would take up to 14 days to show on my card. This means that I've been denied the opportunity of using these points for any offers that may not be available in 14 days's time- for example 2 or 3 weeks of the £10 Tuesday offers. This is just not good enough and an apology for the inconvenience caused just doesn't cut it, Boots! Not what I'd call acceptable customer service- shame on you!
Just received an email from Boots customer care department, asking me to provide my email address!(17/08/22)

Went into corringham branch to collect prescription for my mother in law. First they said they didn't have a prescription for her, even though we'd phoned and checked they had it. After insisting they check again, they found it, but we had to wait another 10 minutes for them to produce it. Two other people in the queue, had the same problem. Do not use this chemist, use a local independent one. This branch is absolutely hopeless.