Bootsthechemist Reviews 

Staff in the chemist are badly trained and are not aware of what they have on the shelves especially in the pharmacy department

Boots pharmacy, Thame. Absolutely shambolic. It doesn't matter what day or time you go, or even if there's only one person in front of you, the queuing time is always long. They've merged the queues for prescription collections with the queue for counter products so even if you only want to pay for a tube of haemmeroid cream you have to wait sometimes half an hour, and there's seldom if ever any staff on the counter anyway. Poorly staffed, poorly organised and poorly run. Avoid if you can, but hard to do as they're the only pharmacy in Thame now.

what a balls up ! i usually have my meds delivered by another co. But needed this one urgently so popped into Boots in wincanton.. called to the counter, confirmed name, address, dob.. rushed home to have first dose .. ONLY TO SEE IT WAS NOT MY PX...
dont these peop!e read ENGLISH??????
he even asked me.. is this a new med ?? yes !!
can we phone you in one week to see if everything is ok !! dont bother.. ill stick to having them delivered by a reputable firm.

Why is boots the most unfriendly, unwelcoming store with many of them being untidy, poorly stocked and dirty??
And this isn't recent. This is my experience over the last 20 years.
It's such a shame. The staff would enjoy their jobs far better, I'm sure, if they were taught to be kind and welcoming and helpful and proactive.
And on the few occasions I've ever had to call boots about advantage card issues....my goodness!! The systems are archaic and painful.
I really hate to complain but it makes me sad that I still end up spending money here

Boots Bracknell- staff pleasant but, despite being quiet, pharmacist did not come out when I asked to speak to her. I had to relay symptoms via an assistant. I had an unpleasant skin reaction that had spread to my eyelids but pharmacist diagnosed an allerhic reaction without looking at my face. She advised trying a harsh skin wash with benzyl.peroxide and, if no improvement in 14 days, to dee my GP for a blood test. Needless to say my initial rash has not gone and my skin reacted badly to the advised skin wash. Absolutely no care or interest from the pharmacist at all. I am now trying to get an appointment with the GP-nigh on impossible.

I WENT TO BOOTS BOURNEMOUTH TO BUY VARIOUS THINGS INCLUDING VITAMINS. I ASKED AN ASSISTANT FOR BIOTIN "WE DON'T STOCK IT" WAS THE HURRIED RESPONSE. I FOUND IT MYSELF. THE VITAMIN BOXES WERE ALL EMPTY. I WAITED FIVE MINUTES FOR THER CONTENTS. WHEN I PRODUCED MY BOOTS CARD, I WAS TOLD IT WAS INVALID.

While many of the staff I meet face to face at my local branch of Boots are polite, considerate and helpful, my experience more generally is dreadful. Their systems seem set up to frustrate their customers at every turn. I have been looking for some time for Elvanse on their notoriously unreliable stock checker. This Monday, 19th Feb 2024, I found some in Oban, Scotland through this same stock checker and discovered, when I phoned the branch, that they did in fact have what I was looking for. I asked whether it would be possible for them to send one bottle of Elvanse Adult 30mg to my local branch for me to collect. I was told this was practically impossible as the procedures they would have to follow take many weeks.

As I live in central London I was reluctant to make the now inevitable journey without confirmation from their pharmacist in Oban that my psychiatrist had filled out the script to their satisfaction. However, they were not prepared to let me have their email address which made it impossible to get an image of the script to them for their opinion easily. I even went to my local Boots to ask, if I gave them a file on a flash drive, could they send it to the Oban branch. No they couldn't. Yesterday morning (Tuesday 20th Feb 2024) I contacted a printing office in Oban and asked them if they could print off a single A4 document (to include an image of the script and a brief explanatory note) and deliver it by hand to the branch, which they agreed to do for £6. I sent a PDF of the document to the printers and sometime later phoned the Boots branch to check they had received it.

The person I spoke to this time came across as impatient. She hadn’t had a chance to see the document I’d sent (which was understandable), but soon found it. They immediately told me they couldn’t issue the medication on the basis of this image - they needed the original script. I didn’t take this well as I hadn’t asked for this and had made it clear in the brief note in the document that I was only looking for their pharmacist’s professional opinion on whether the script had been correctly filled out before setting out on the long journey to Oban. I would present the original script and my passport when I came to collect the medication.

The previous day when speaking to her colleague I was told by him that the medication could be held for 24 hours. I asked the impatient member of staff to confirm this to which she asked what it was I wanted held. Given that we had only talked about Elvanse Adult I had the distinct impression she was being obtuse - there was nothing else I could have been referring to. She must have known that Elvanse and Elvanse Adult 30mg are currently very scarce, independently of me having already told her earlier in our conversation and therefore obtaining the medication was very important for me - important enough for me to make a long journey to get it. I believe she was being willfully obstructive to frustrate and provoke me. I’m sorry to say I took the bait, asking her “what medication do you think I’m talking about”. This gave her the pretext she needed to put the phone down on me - another example of my efforts being frustrated by Boots, this time decisively.

I then called the branch manager at Boots in Oban to see what could be rescued from the situation, only to be told that all bottles of the medication they had had in stock the day before had been released. It had all been a dreadful waste of time. Had Boots enabled me to send them an email of the script for confirmation when I first asked there is every reason to believe I would have been successful in obtaining the medication I need. Boots’ obstructive culture prevented it.

My experience has been bad enough, but I heard a member of staff at another branch tell me they were doing their best. The only reason they would need to do this is because the senior management at Boots are not doing what’s necessary. My sympathies are with the majority of the shop staff who do achieve often remarkable results despite the clear shortcomings of the upper ranks of the organisation.

Embarrassingly bad. Shocking... always the same "it'll be here tomorrow" and they run people out of medicines and dare to complain. This is the reason why they are closing soon and are just not bothered.

Boots Byfleet Surrey when a particular chemist is at that branch he always asks for my birthdate I asked why he said "the computer lists under birthdate" no other chemist askes that in all my years collecting prescriptions including that same chemist when a different person is in charge, I object to giving my address alone, let alone my address and birthdate in a public place, due to scum who may over hear and make use of that information, I would describe this pharmacist as middle eastern appearance, plus I went into that boots on Friday 5.23pm and asked for my prescription he asked what items was it I asked for? he couldn't be bothered to check his computer, his reply "they will be ready Saturday after 2.00pm" well I got a text Saturday "your prescription is in progress a further text will be sent when it is ready so today is Monday at 12.40pm and no text!! and one further point I once complained about that chemist to Boots directly and no body came back to me to say issue rectified!

Fantastic help by Mia Newbury In Boots Bluewater branch Dartford.She helped my wife with finding and sorting products out with a smile. She took time and didn't rush my wife at all.

My wife booked online an appointment for a private shingles jab at Guildford Boots, the nearest branch to us offering the service. A number of reminders were sent confirming the appointment including as recently as yesterday. She made a special train journey to get down there only to be told by the very pleasant pharmacist that their branch was unable to offer this service anymore. She had my wife's paperwork and the jab in stock but for some reason your central office was saying no. Apparently my wife could still get it at Kingston but that is harder to get to. Her payment is being refunded but it's appalling service from your system. What on earth was the problem? If they had to cancel it, they should have done so before she travelled and wasted a train fare.

If I could give 0 stars I would!
I have tried repeatedly to place an online order with Boots, and every time the order is cancelled due to 'internal verification checks'. The customer service team cannot explain why it fails, and every time they say to wait a further 72 hours before trying to order again. I wait 72+ hours and the order is cancelled again! Again Customer service can offer no explanation, nor suggestion other than to wait a further 72 hours, when presumably they will do the same again! Boots used to have a good reputation, but now it seems dysfunctional and incompetent, and worse still indifferent to its customers!

Boots in Deer Park, Witney.
Staff are rude, disrespectful and smug.
Accuse you of buying things that there are limits on buying daily when that's not even possible and they do it in front of other customers to belittle you and embarrass you.

The blonde one needs sacking because she likes to go tittle tattling like a little child to the pharmacist on untrue things and acts so smug and mighty when she thinks she has one over you.

I wouldn't recommend them to wipe my mums nose let alone to use them as a chemist.

Done my usual shop for perfume, make up and baby products. The staff in the Livingston Almondvale centre shop are great, helped look for an item that I couldnt find on the shelf. I dont even want to think about how much I spend here lol Girls lovely that dealt with me and my purchases.

My partner purchased some foundation this afternoon for me at your Northallerton shop. He thought he had picked up the correct shade. It wasn't until he walked outside into the natural light did he realise it was the wrong one so he walked straight back in. No other customer had been to the till after so went straight up to the guy on the checkout an explained his mistake. Your worker asked if he had the receipt knowing fine well just 20 seconds earlier he hadn't given him one. His response was " oh well, there's nothing I can do about it". My partner was a bit frustrated by this as its any easy mistake to make an walked straight back in to sort it.... he asked why he couldn't just print off the last transaction receipt which the worker stated he couldn't do. One of the worst lies... ( i use tills everyday ). This worker then decided to call for security who also protested there was nothing that could be done so was there going to be a problem here???!! Absolutely, well & truly DISGUSTED. The workers there need some serious training. Can you imagine if he had picked up a prescription an the contents were wrong but they couldn't be changed??? Take a look at your staff Boots Northallerton. What an absolute let down. No more shopping there for us.

Rude Chemist, unhelpful, inaccurate advice, I am happy for Boots senior staff to contact me for a full report and feedback.

Regularly visit Boots Northallerton to buy something over the counter, but everytime have to join the queue for the pharmacy and wait ages. To then find they don't have any stock of what I need. They seem to have lots of staff just standing around talking and not helping the customers.

Went to boots brighouse to buy polytar shampoo for husband. Had to ask for it at the pharmacy as there was none on the shelves. Firstly the girl( who was very distracted) brought out something else and then remembered that they did have polytar she put it through the till and i was charged £9. Took it to husband and he said it should be £6.40 that's what it is on the website. Went back to boots gave the bottle to cashier and asked what is the price coming up for this she said £6.40 which showed on the screen. I asked why there is a discrepancy she said it is because it is from the pharmacy side of the business they charge £9. I said yes but it clearly said on the till £6.40 and i cant get it from the shop floor area as it is not on the shelves as it is a specialised product for psoriasis. She said she would speak to manager. I heard him say well if she's not happy give her refund and she can reorder on website for the £6.40 price! Nobody could tell me why they have 2 different prices depending if you get it from the pharmacy and apart from getting it online you cant get it in store for the cheaper price! it makes you wonder how many other items have a different charge from the pharmacy. Tried to put this review on the Boots site and they blocked it. In future will look elsewhere due to Boots dishonest pricing.

I have just called at Boots Pharmacy for the third time in the last few days in the hope of sorting out my repeat prescription. I explained that I was completely out of supplies, and requested an emergency prescription. My request was refused, and no reason was given.

Those who need medication for extended periods are in fact ill, and not always able to cope with bureaucratic confusions, delays, rudeness or obstructiveness, especially when they have been without medication for some days. I am appalled by Boots staff’s refusal to deal with me or consider my medical needs.

I went to collect a prescription from Boots in Ross On Wye . The dispensary assistant claimed they did not have my prescription and was rude and unhelpful. On talking to the pharmacist he immediately found my medication . When I politely questioned what had gone wrong the dispensary assistant became angry and refused to speak to me . I was left upset and wondering why this young employee was not better trained in customer service and why she thought it was acceptable to be so rude and unhelpful