Brighton & Hove Buses Reviews 

They always give prompt and clear responses.
Thank you

Absolute rubbish Sunday night buses taken out of service

Customer service was brilliant, as are the drivers.

Kylah provided a fast and complete reply to my enquiry. Very much appreciate - thank you - an excellent service.

Carole was amazing, located my sons lost property, replied to my email, even told me where to park when I was coming to collect. What a lovely lady.

Very good response to my query

Make it very difficult to get your money back when they overcharge you. They ask specific details and a waste your time. Because of this overcharge, they have to have admin waste their work time which increases your fares. Stupid.

I use the buses 2-3times per week and most of the times the screen on the bus station are wrong when buses are due. We are waiting, waiting and nothing is coming. The same issues with app, it shows the bus is coming and then dissappear. You don't know what to trust, because the don't come always on time they are saying.
Other times, 2-3buses coming at the same time at bus station, why this to be happened? And then if you miss these ones, you are waiting 20min. It's really bad!!!! We pay very expensive fees and not having the service we pay on the time that says on timetable or even on the app. Lots of times I say maybe better uber, taxi etc ,you know you will be on your appointment at the time and how expensive is the fees, it's not going to be more expensive and you are exactly on your location.
These problems are with the services 1, 2, 5, 5A, 5B, 7 as these I use more often

The answer was prompt but not acceptable. I have seen buses open their closed doors whilst stationary over and over again. To defend a drive in this instance is not acceptable

Really friendly and helpful sorted my problem very quickly

The App does not recognise 'Shoreham by Sea Railway Station'. The response from B&H buses implied I should have used different words; NBG if you are new to an area

Ordered a puzzle for a xmas present and it came in a day of ordering was very impressed

Brighton and hove bus charges a lot of money but at least you can get back your property if left on the bus, in Brighton and hove Nigel Fernand was very helpful and I got my daughters bag back after leaving it in the bus!

This bus company think they are as good as transport of London but they aren't. Charging loads of money for a very poor service.

Thankyou for letting me know. I made good time till getting out of Churchill Square only took 26 minutes to get down North Street. On the way back I got 1x from RSCH and made good time. North Street was quite clear. Thanks for sending me the delay times. Perhaps whilst the Council is mucking about with the Old Stiene you could put on your live updates where the congestion times are
I certainly don't blame you! But would be nice to sorta see what time I should be leaving. Thankyou

I was having a problem with the B & H website, phoned Customer Service and spoke to Sarah Whelan. She too experienced the same difficulty and very kindly emailed me all the info I needed. Polite, friendly, understanding and extremely helpful - excellent service, thank you Sarah thank you B & H.
Regards Bob Stevenson.

The server was very rude

I use the buses everyday and its great they go everywhere regularly, just a shame 90% of drivers can't even reply with a "thankyou" let alone anything more friendly, when they advertise 'All you need is a driving licence and a smile to do the job'!

I got the 49 bus back from portslade and had the nicest bus driver !! Even though Carl (my driver) has had a long day he’s still the GOAT OF BRIGHTON BUSES and deserves a raise for his dedication to the job - bhb please consider this :))

‘E’ mailed customer service as due to injury realised although had passes left on my key card the card had expired.

Very prompt response and all sorted.

Nathan was super. 🌟

Excellent customer service.