Brighton & Hove Buses Reviews 

Another greedy soulless transit company binned off return tickets so it now costs me £6 to get to work instead of £2 and yet they still dont run even close to on time. A 200% increase in price with 0 increase in service. shows how little of a crap they give about anything other than profits honestly their greedy ceos and moody useless drivers can rot in hell

Around 15:45, on bus 49 at elm grove, the driver refused one of the mummy's with her child to get on the bus, over because she had a toddlers bike.

The lady was just about to enter the busy, then driver was like, am not taking that thing, "the lady was like, plenty of space on the bus and the bike will be next to me" anyway the driver insisted and told the lady that if you are getting on this bus, I am not driving.
He turned the engine off and stepped out of his seat and started arguing with the lady.
Some of the people got off the bus but still the driver refused the lady to get on.
They argued for some time then the lady decided to walk away with child.

Honestly, the was enough space for the lady, the child and the little bike, and some people were willing to create even more space.
WAS IT BECAUSE SHE WAS BLACK THAT SHE HAD TO BE REFUSED TO ENTER THE BUS AND BE TREATED HORRIBLE.
Even when some people got off the bus and jumped in the next bus, because they were tired of waiting he still refused the lady and the child to jump in.

Brighton and Hove encourages people to use buses but I think if driver's are rude, racist/bullying. it's better to drive.

My original complaint was made 3 weeks ago and as I had not received a response I called and spoke with Nathan yesterday morning and then emailed in details of calls I made when I raised the complaint.

Nathan emailed me back this morning explaining a response had been sent to me however unfortunately my email address had been captured incorrectly when I raised the complaint.

Nathan apologised for any inconvenience caused and shared information on the investigation and what actions had been taken.

On both occasions of calling, to raise the complaint and following up for a response, I spoke to understanding, caring and helpful advisors.

Nathan, and the lady I spoke to originally, are a credit to Brighton & Hove Buses.

Thanks so much to the driver and cleaners on the 12X bus from Brighton to Seven Sisters Exeat Centre for finding my sunglasses. As these are prescription lenses, it meant a lot to retrieve them.

Bus didn’t arrive again!

App is unreliable! Winter is going to be horrific I rely on the service to get me to work from shoreham, buses often never arrive or always late! Frustrating when they announce new services and they cannot cater the ones they supposedly have… no other route I can used really 700 is worse than this and I need to get to Hove daily!
Worst service ever and it just gets worse no improvements… exhausting

Top customer service, Mark your a legend son, he fixes problems when others can't 10/10

The company has not reached our stop in hours I have missed an opportunity because of them don't recommend using their services and they are extremely expensive fares

The girls were very helpful to sort out our request !! Thank you very much !

Horrendous service. A worker being purposefully ignorant towards her customers.Not impressed with the lack respect towards people of colour.

The app has gotten more reliable than it was in the past, although today a discount code wasn't working, but Nathan was very helpful and prompt in replying to my email and quickly issued me a replacement ticket.

Quick comprehensive reply.
Plenty of options given .

Unbelievably rude and unhelpful drivers. Really disgusting dirty busses. The drivers barely look at you or acknowledge your existence. Terrible drivers too. Just avoid at all costs.

Visited the travel shop this afternoon with my son to get his school pass ready for September was served by Danny who made us the bus pass and went through the best price options for my son to get the bus travel for himself showed me how to set up and online account to top up at home including letting us know what is the best bus route for my son as he moves school, his information was helpful and informative and helped with the stress ready for September so thank you very much for Danny’s assistance this afternoon

Awful service provided by a joke company abusing his monopoly position in the urban area of Brighton and Hove.
A good 80% the drivers are extremely careless and rude.
Demotivated and clearly instructed to being that much careless, by company policy.
I raised a negative feedback as a third party, after I witnessed an unacceptable behaviour from a driver that literally shutdown the door in front of a lady, preventing her to board the bus, without any reason at all.
The customer service refused to investigate the case I reported, but engaged me about any other similar episode occured to me.
I reported a few, wasting my time, only to find out that they are not going to take any action against the drivers/ episodes I reported.
So, to recap, a joke company, with joke policy, paying 36 k per year its drivers for not properly doing their job.
I won't using their service no more.

Still waiting for my refund

Excellent service as always.

Special mention for Nathan Etheridge, Excellent customer service

Swift response. And excellent customer service.

There app is clearly not accurate was accused of things I hadn’t done an got band and stranded even when i had paid for a saver ticket don’t trust them they are not very understanding and don’t care if they inflict large amounts of suffering onto people

I spoke to dan on brighton and hove buses about a 24 hour saver using qr codes over period using buses unlimited over a 24 hour period on same day at 8.05pm. I am getting a train from brighton to bishopstone as part of the day as a train trip making it a great 24 hours in brighton and newhaven

me and 9 other friends went on this buddy bus and he refused one person to get on and was now stranded with no way to get home very bad