Canta Esthetic Reviews 71

Antwoord van Canta Esthetic

12 mrt 2026

Dear Paul,

Thank you so much for updating your review.

We really appreciate you giving us the chance to help. We understand it was disappointing not to have the user manual at the beginning, so we’re very glad our team was able to send the right manuals, extend your warranty, and provide the support you needed.

Your feedback truly means a lot to us. Thank you again for your patience, your understanding, and for sharing your experience.

Antwoord van Canta Esthetic

12 mrt 2026

Dear Derek, thank you so much for your kind words and for sharing your experience with us.

It truly means a lot to hear that our customer service and training were helpful to you. We know that getting started with a new machine can feel overwhelming at first, so we’re really happy to know the training gave you the clear guidance and confidence you needed.

We sincerely appreciate your trust and support, and it means even more to hear that you would choose Canta Esthetic again in the future. We look forward to being here for you whenever you need us.

Antwoord van Canta Esthetic

12 mrt 2026

Hello Rolex,

Thank you so much for your kind feedback.

We’re truly happy to hear that you’re enjoying the device and that your experience felt smooth from purchase to setup. It means a lot to know our team was able to help guide you through everything and make the process easier.

Thank you again for your support. We really appreciate it and are always here if you need us.

Antwoord van Canta Esthetic

12 mrt 2026

Hello Boden,

Thank you so much for sharing this with us.

We really appreciate your patience when the mix-up happened, and we’re very glad Erica was able to get everything sorted out quickly for you. We know how frustrating order mistakes can be, so it means a lot that you recognized the effort to make it right.

Thank you again for your understanding and support. We’re always here if you need anything.

Antwoord van Canta Esthetic

12 mrt 2026

Hello Jaime,

At this time, we have been unable to locate a matching order record or confirmed service interaction associated with this review, and we also understand that the identity verification request through Trustpilot was not completed. Because of this, we are currently unable to confirm the details of the case.

That said, we take product quality very seriously. Before shipment, each machine is inspected by our quality control team to help ensure it is working properly prior to dispatch.

For technical issues, we would not recommend relying on ChatGPT or other AI tools for diagnosis, as the guidance may not accurately reflect the specific condition of the machine. Our machines include a 3-year warranty and lifetime technical support. If a machine develops a problem during use, our engineers will first inspect whether it can be repaired. If the issue cannot be resolved through troubleshooting or replacement parts, we will arrange a replacement machine.

If a customer is not satisfied with the machine, we also support returns and refunds within 30 days, according to our return policy.

If you purchased from us, please contact info@cantaesthetic.com
with your order number and details, and we will review the matter promptly.

Thank you.

Antwoord van Canta Esthetic

12 mrt 2026

We have no record of any order or interaction associated with this reviewer. In addition, the reviewer did not respond to Trustpilot’s request for identity verification.

All of our machines include a 3-year warranty and lifetime technical support. Our customer support and technical support are handled by our service team and engineers, not by AI-only responses. If a machine develops a problem during use, our engineers will first inspect whether the issue can be resolved through troubleshooting or replacement parts. If the problem cannot be fixed that way, we will arrange a replacement according to the warranty process. If the machine is still within the eligible return period and the customer is not satisfied, we also support returns and refunds in accordance with our return policy.

If our machine develops any issue during use, please do not worry. We have a complete and reliable after-sales support system in place, and our team is committed to helping you resolve the issue properly. You may contact us directly at info@cantaesthetic.com

Antwoord van Canta Esthetic

8 jan 2026

Hi Stacy,

Thank you for taking the time to leave this review and for sharing your update. We truly appreciate your patience, and we’re sorry for the inconvenience this situation caused.

We completely understand how frustrating it is to invest in a machine and not be able to use it right away. After checking our records, it appears the warehouse team may have missed one accessory during packing, which is why the pelvic floor handle couldn’t be used at first. The good news is that this was related to a missing plug, not a problem with the machine itself. Even so, we also understand that without that part, the machine couldn’t function properly — and we take responsibility for making it right.

We coordinated internally and sent the correct replacement part to you, and we’re very glad to hear that everything is now working perfectly. Thank you for giving us the opportunity to follow through and resolve it.

Your feedback is extremely important to us and helps us improve. We’re strengthening our final inspection and packing checklist to help prevent missing parts from happening again. If you need any help moving forward — whether it’s technical support, parameter guidance, or operation questions — please don’t hesitate to reach out. We’re always here to support you and will do our best to make things as smooth as possible.

Warm regards,
Selena Henson
Canta Esthetic – Customer Service Team
📧 info@cantaesthetic.com
| 🌐 cantaesthetic.com

Antwoord van Canta Esthetic

8 jan 2026

Hi Amily,

Thank you so much for your 5-star review! We truly appreciate you taking the time to share your experience with the RF Plus machine.

We’re thrilled to hear that you’re seeing real contouring results on your thighs and abs — that’s exactly what we love to hear, especially after using it consistently for a couple of months. Your feedback will be incredibly helpful for others who are considering the same machine and want to know what kind of progress they can expect with regular use.

If you ever want tips to maximize your results even further (recommended settings, treatment frequency, or protocol suggestions for specific areas), please feel free to reach out anytime. We’re always here to support you.

Warm regards,
Selena Henson
Canta Esthetic – Customer Service Team
📧 info@cantaesthetic.com
| 🌐 cantaesthetic.com

Antwoord van Canta Esthetic

15 dec 2025

Hi Cameron — thanks for calling this out.

Under normal circumstances, Trustpilot review invitations are automatically triggered by our system once an order meets certain conditions. The whole point of this setup is to invite as many customers as possible, and it’s not based on whether someone is happy or unhappy.

That said, cases like yours can happen — where a customer simply doesn’t receive the invite. Common reasons include (but aren’t limited to):

The email gets filtered into Spam or Promotions

A typo in the email address, or the order email is different from the inbox you’re checking

Your email provider blocks or bounces automated messages (this is especially common with some business emails)

A sync delay between the order status and the invitation send time

Your feedback matters, and we’re taking it seriously. We’ll immediately review the invitation log for your order, and if needed we’ll re-send the Trustpilot invite (or help you complete the review another way).

Warm regards,
Selena Henson
Canta Esthetic – Customer Service Team
📧 info@cantaesthetic.com | 🌐cantaesthetic.com

Antwoord van Canta Esthetic

23 nov 2025

Dear Ms. CV,

Thank you for taking the time to share your feedback — we truly appreciate it, and we’re very sorry to hear about your experience with the shipping time.

At Canta Esthetic, we operate three fulfillment warehouses located in California (USA), Hong Kong, and London. To ensure customers receive their orders as quickly as possible, our warehouse team will ship from the location with available inventory. In cases where the California warehouse is temporarily out of stock, your order may be dispatched from our Hong Kong facility. When this happens, the standard transit time is usually 1–2 weeks.

If you ever need expedited shipping, please feel free to contact us immediately after placing your order at info@cantaesthetic.com
— our team will gladly assist with faster arrangements whenever possible.

Regarding pricing differences you mentioned:
We kindly want to clarify that Canta Esthetic is the manufacturer, and many of our components — especially key internal parts — are sourced from the United States and Germany to ensure durability, stability, and professional-level results. On the market, you may find products with a similar exterior appearance on Amazon or Alibaba, but the internal configuration, energy output, safety features, and overall performance are often very different. Our machines are built for long-term professional use and are not the same as low-cost alternatives.

Additionally, all Canta Esthetic customers receive:

Free 1-on-1 machine training

Professional certification upon completion

Marketing materials and support

Dedicated after-sales service

We truly hope you will give us the opportunity to provide you with a better experience in the future. If there is anything else we can do to assist you personally, please don’t hesitate to reach out — we’re always here to help.

Warm regards,
Canta Esthetic Customer Support Team