Car Care Plan Reviews 9.769

Problem found whilst car in for service, resolved following telephone call to car care plan people. Well worth the initial signup fee.

My experience was good, not great. I had to pay and claim from Car Care Plan because the VW maindealer required immediate reimbursement without which they refused to release my car.

Arrived early great communication good repair

problem was sorted out with one phone call at a garage of my choice. car was picked up and all i had to do was collect it two days later. no paperwork or cash to sort out. really glad i took out the policy, its more than paid for itself

Excellent service from the team at Car Care Plan. My tyre issue was dealt with no issues and money was on my account in the time specified.

Very good service. They called out to the house and did everything in 4 hours. I had a scratch on my wing and abrasions on my alloys but they corrected them all and the gentleman was very informative and helpful. Well worth the money.

Very efficient in sorting the claim.
Staff very friendly.

Easy to use through dealership all claim was delt with efficiently

Had a pleasant experience getting cosmetic repair done on my car the technician was very professional and helpful with questions asked.

Problem sorted and claim was handled by Mercedes smoothly, would highly recommend car care plan.

The cosmetic insurance was heavily sold at the dealership however when I had to have a small stone chip on the bonnet repaired on the policy the quality of the repair didn’t really match the sales hype. Overall I don’t think I will consider this insurance for my next car purchase.

Reported slight damage to my front passenger door where someone had obviously caught it when opening their door. Minimal small dent and paint damage. Someone attended to do the repair but not to a brilliant standard. Reported this to Car Care who decided that the damage was greater than 3mm deep. The damage was nowhere near this, which I told them. I offered to make the vehicle available for someone to come and see for themselves. Despite an email from them on 15th May saying that they were passing details over to DWV, I have heard nothing from either party to date (28th May).
The policy I took out was not cheap by any means, and it turns out was most certainly was not worth the money. I will absolutely not be taking out one of these policies again. Ever. They are an absolute waste of money, and I would certainly advise people to think twice before doing as I did.

Best part of the claim experience was that the dealership dealt with all
Once diagnosed the part was ordered and fitted the next week

The young lad Jacob was very polite, very knowledgeable and knew exactly what he was doing, the two repairs to my Golf Alloy wheels are fantastic, I can't even spot where the repairs have been done, I had to ask him where the repairs where done becauseI couldn't see them . Brilliant job well done young man carry on what you're doing.

Craig kept me updated with time of arrival starting night before , repaired three alloy wheels. Amazing result especially one which was badly scuffed
Really pleased with superb result.

Quick, efficient and quality service

Very efficient , and a good job .

everything they said would happen happened, turned up on time,work was great

Staff very good sorted it out without any hassle.

It was a complicated claim, but your staff stuck with it and were responsive and helpful