Really good service took my car into Eden Vauxhall Reading branch for investigation into problem. Was informed by them that Car Care okayed repairs later that day. Repairs completed very quickly. All... Toon meer
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Lees wat reviewers zeggen
I was very pleased with the service organising my wheel repair. I has some issues using the App and needed to contact via the dealer who I bought the car from. But once contact was made, the claim a... Toon meer
Good overall service from start to finish. The customer service advisors are great to speak to and very helpful. Although the claim process can be lengthy due to its process for claims on repairs, the... Toon meer
Craig kept me updated with time of arrival starting night before , repaired three alloy wheels. Amazing result especially one which was badly scuffed Really pleased with superb result.
Bedrijfsgegevens
Geschreven door het bedrijf
Car Care Plan is the UK's leading provider of vehicle warranty and motoring programmes.
Contactgegevens
5 Mid Point Business Park, BD3 7AG, Bradford, Verenigd Koninkrijk
- 0344 573 8000
- carcareplan.com
4,3
Uitstekend
10K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 83% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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They kept in touch over our claim
They kept in touch over our claim, and offered us a cash alternative when they couldn't arrange the repair soon enough to satisfy their standards. They paid when they said they would. We're perfectly satisfied.
16 mei 2026
The service was prompt and efficient
The service was prompt and efficient, the engineer was knowledgeable and vey helpful
16 mei 2026
Easy and quick resolution to the…
Easy and quick resolution to the vehicles issues. No stress.
9 mei 2026
The engineer called did the job early
The engineer called did the job early. Did a fantastic job.
16 mei 2026
Although the warranty covered the cost…
Although the warranty covered the cost of the repair the six weeks the dealership took to do a seven hour job was unacceptable. The technicians left parts off the car, left oil prints on a cream leather door card. I’m also not convinced the repair has been carried out correctly.
9 mei 2026
Communication great kept informed…
Communication great kept informed from start to finish Rang us on previous day to repair to confirm arrival time. Very happy with service.
16 mei 2026
Excellent service from beginning to…
Excellent service from beginning to end.
Helpful staff.
Very pleased with finished result
14 mei 2026
Fantastic service
16 mei 2026
Antwoord van Car Care Plan
Hello,
Thank you for your feedback, we are sorry to hear you weren't happy with the service received. Your feedback is highly valued and will help us improve in the future. If you’d like someone to investigate your concerns as a complaint, please follow the complaints procedure in your product documentation.
Kind regards,
Car Care Plan
The gentleman was very polite and kind…
The gentleman was very polite and kind and gentle. He finished the work in 10 mins, and I was so happy with work.
9 mei 2026
Poor service
In common with many insurers I have dealt with, Car Care Plan do not make it easy to make a claim. At one point introducing Kafkaesque conditions about not authorising a mobile repair, even though I was not able to drive it to the repair centre. Once we got through their difficult processes it was straightforward however. They have a telltale feedback message on their call handling system that encourages you to tell them how bad they are, I guess so they feel they have no need to improve their processes.
15 april 2026
Antwoord van Car Care Plan
Hello,
Thank you for your feedback, we are sorry to hear you weren't happy with the service received. Your feedback is highly valued and will help us improve in the future. If you’d like someone to investigate your concerns as a complaint, please follow the complaints procedure in your product documentation.
Kind regards,
Car Care Plan
Been a great experience
Been a great experience. Straight forward approval process and immaculate repair.
8 mei 2026
No fuss easy to deal with professional…
No fuss easy to deal with professional and courteous.
8 mei 2026
A professional, successful repair.
Once the photos of the scratch had been approved, the date for the repair was quickly arranged. Very convenient to have the work done at one’s own home.
The damage was repaired carefully and successfully , and carried out in a courteous, cheerful manner.
7 mei 2026
Great fast and friendly service
Great fast and friendly service. Really pleased with the finished job!
23 april 2026
New Defender small dent repair
Your service over the phone , appointment making , technician's letting me know when they were turning up was great , however such a small repair on my new Defender has caused so much issue , two different people coming out to see the truck , time taken off by me to be on site , to be told that both technician's didn't have the right right equipment on their vans to complete the job . Time wasted both my time and must have cost your company money. Still not resolved
10 mei 2026
Antwoord van Car Care Plan
Hello,
Thank you for your feedback, we are sorry to hear you weren't happy with the service received. Your feedback is highly valued and will help us improve in the future. If you’d like someone to investigate your concerns as a complaint, please follow the complaints procedure in your product documentation.
Kind regards,
Car Care Plan
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