This system is absolutely appalling. It's not user-friendly for any governance tasks. You have to generate documents that come with other platforms as standard. I have used platforms like PASS, Birdie... Toon meer
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Lees wat reviewers zeggen
Worse Platform ever used , cant not review Risk assessments, so have to upload your own ,no generated alerts for training , Medications missing from clients Digital MAR charts that then appear aga... Toon meer
Since Careplanner was taken over by Nourish the support side is lacking massively. I've racked up around 6 separate issues now with the system not working as it should, and the "support" folk just gho... Toon meer
Joseph was extremely helpful this morning, not only dealing with the immediate problem but also pointing out where potential problems could arise in the future because of how we had 'Settings' set-up... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Nourish, we believe every life should be lived to its full potential. That’s why we’ve harnessed the best technology to help you plan, record, and coordinate and report on care quickly and easily. Our flexible digital care management software gives you accurate notes, complete oversight of your service and evidence of care at your fingertips. With more informed decision-making, together we’re improving the lives of everyone involved in care. Benefits of Nourish Record, plan and coordinate care in real-time on the go Secure and accurate notes for better decision-making Personalise care for everyone you support Save time on administration and collaborate more effectively Join up and connect all your technology We’re an NHS Assured Supplier of social care technology. Let us help you take your care planning to the next level.
Contactgegevens
Third Floor, Dean Park House 8-10 Dean Park Crescent, BH1 1HL, Bournemouth, Verenigd Koninkrijk
- 023 8000 2288
- hello@nourishcare.com
- care-planner.co.uk
2,4
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680 reviews
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Exceptional Training
Easy training , Katie was very efficient and took her time to train me and it made
My job so easy , what took me hrs to do I can now do In a couple is minutes
Thanks Katie
27 februari 2023
Antwoord van Nourish Care
Amazing news Tinashe, we always aim to get off on the right foot and Katie will be with you every step forward to make sure we go from strength to strength together! Thank you for the review.
Rae answered a query I had really…
Rae answered a query I had really quickly helping me resolve a work issue quickly. Very professional, supportive and helpful.
27 februari 2023
Antwoord van Nourish Care
We're always here when you need us Kate, thank you for the review.
James was just so helpfull
17 februari 2023
Antwoord van Nourish Care
We're here to make your life easier Louise, and we'll always be here if you need us. Thank you for the review.
Excellent service
I received an excellent response from James as he was professional, Swift, understand the job and what it requires. I would say you’ve got the best hand working with you.
20 februari 2023
Antwoord van Nourish Care
We feel the same about our team Rachael! We appreciate that it is people who define care, and it's the same for us here at CarePlanner, which is why we have folk like James supporting our users. Thank you for the review!
I learnt a lot and have more insight…
I learnt a lot and have more insight about how careplanner works.
16 februari 2023
Antwoord van Nourish Care
CarePlanner is a highly customisable system, and we are always here to work with you and your team Jerry to make sure you get everything you need from us. Thank you for the review.
Detailed & thorough training session
17 februari 2023
Antwoord van Nourish Care
It's important we start off our relationship the right way Rachel, and we're excited to see what we can achieve together! Thank you for the review.
Antwoord van Nourish Care
Time is a crucial factor in homecare as you well know Jay Jay, and we are committed to taking care of yours. Thank you for the review.
Brilliant training from Katie!
Katie was fab at providing training tailored to our needs and was able to answer all our questions. Very beneficial session and would definitely book with Katie again if we had further training requirements!
18 januari 2023
Review zonder uitnodiging
Antwoord van Nourish Care
Homecare is a deeply personal service Heather, and we know how important it is to provide you and your team with a personal experience like the one you provide your clients. Thank you for the review.
As always
As always, a fast response to my query, and clear instructions on how to fix.
15 februari 2023
Antwoord van Nourish Care
We appreciate how precious time is and that's why we are focussed on responding to all inquiries as effectively and efficiently as possible. Thank you for the review Kim.
Great and detailed training from Alex
Great and detailed training from Alex. Would definitely recommend for anyone using the Careplanner system.
15 februari 2023
Antwoord van Nourish Care
We always aim to start off on the right foot Guy, and Alex will be with you every step going forward as your dedicated Account Manager. Thank you for the review.
Training Session
Training session was very useful, Rae answered all of our questions and taught us some new things we didn't know before.
14 februari 2023
Antwoord van Nourish Care
As your dedicated Account Manager Rae will always be on hand to help you get everything you need from CarePlanner (and maybe a few things you didn't know it could do too!)
Thank you for the review David.
THE SYSTEM NEEDS UPDATING TO MAKE WORK EASIER
Care Planner is absolutely beautiful in the eye, easy to use, customer support is superb- James and Alex and the weekend support are just excellent!!! however it is outdated and need to be more integrated PLEASE. I just love care planner so it's difficult to part with it as we need more integrated system to make the work a lot easier.
Whilst I have referred it to others and I keep referring others to Care Planner , there are better and easy systems on the market to make work a lot easier.
I have been using Care Planner for a whilst however I am looking at moving on regretfully as we have to work on forms outside care planner and upload . Also the care is not visible on the carer's phone as they have to download the care plans , risks assessments etc . It's not practical to be honest .
Please update the system and make it more integrated to include risks assessments, incident forms, Medication to be synced with NHS, care plans etc etc etc please look at what others and doing and update the system for us as we really love being with you .
13 februari 2023
Review zonder uitnodiging
Antwoord van Nourish Care
We appreciate your honesty and feedback Ama as it is the best way for us to continue to develop our system. We agree, that developing integrations and more robust features are necessary, that is why we spent last year conducting extensive customer interviews and building out our development teams to design new functionality for our system.
2023 is going to be a big year for CarePlanner development, our road map is available on supportal, and your Account Manager Alex will reach out to you later today to discuss your experience further.
We love working with you and through our continued collaboration we are sure we can build the best software solution for home care providers, to match our industry leading customer experience. Thank you for the review.
Excellent training for software.
1 februari 2023
Antwoord van Nourish Care
Thank you for the review Angeline, user experience is crucial to us. Here's to a long and successful partnership!
Samantha was very helpful and training…
Samantha was very helpful and training session was very good.
9 februari 2023
Antwoord van Nourish Care
We're just getting started Rashied! As your dedicated Account Manager Samantha will always be on hand to support your service and get everything you need from the CarePlanner system. Thank you for your review.
Vey simple software to use ans…
Vey simple software to use ans explained veery well by staff.
8 februari 2023
Antwoord van Nourish Care
Providing outstanding home care can be complicated Claire and that's why we're committed to being a source of solutions for you and your service. Thank you for the review.
The training was interactive and delivered clearly.
I am happy with the training and facilitator
6 februari 2023
Antwoord van Nourish Care
That's what we love to hear Monsur! Thank you for the review. We're always here if you need us.
MyCare Training
Jess was very thorough, informative and helpful and had a very pleasant and friendly manner.
3 februari 2023
Antwoord van Nourish Care
We appreciate how important the care you provide is Gillian, and as your dedicated Account Manager Jess will be with you every step of the way going forward to make sure you get everything you need from us and our system. Thank you for the review.
We are a returning client
We are a returning client having had a 2 year break trying another provider, which turned out to be a bad move. Rachael and Katie have been fantastic in getting us back up and running again. The support and training thus far have been excellent. Thanks!
3 februari 2023
Antwoord van Nourish Care
Welcome back Mark! In all seriousness we understand that finding the right software solution for your service is rarely straightforward. That's why Katie, Rachael and the rest of our teams will always be here to support you and your team. Thank you for the review.
Katie was great!!
19 januari 2023
Antwoord van Nourish Care
She is!
Genuinely though, thank you for the review Natalie, our team are dedicated to providing the best customer experience possible and it is always great to hear the feedback from our users.
Alex was brilliant.
Alex was brilliant.
Answered all our questions to work care planner at the best of its potential and reduce our load of work considerably.
31 januari 2023
Antwoord van Nourish Care
CarePlanner is designed to be highly customisable so it shape to fit your service's specific needs, but this wouldn't be possible without our amazing Account Managers like Alex, who make sure they understand your service and you understand our system so we can support you as effectively, and affordably, as possible. Thank you for the review John.
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