This system is absolutely appalling. It's not user-friendly for any governance tasks. You have to generate documents that come with other platforms as standard. I have used platforms like PASS, Birdie... Toon meer
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Lees wat reviewers zeggen
Worse Platform ever used , cant not review Risk assessments, so have to upload your own ,no generated alerts for training , Medications missing from clients Digital MAR charts that then appear aga... Toon meer
Since Careplanner was taken over by Nourish the support side is lacking massively. I've racked up around 6 separate issues now with the system not working as it should, and the "support" folk just gho... Toon meer
Joseph was extremely helpful this morning, not only dealing with the immediate problem but also pointing out where potential problems could arise in the future because of how we had 'Settings' set-up... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Nourish, we believe every life should be lived to its full potential. That’s why we’ve harnessed the best technology to help you plan, record, and coordinate and report on care quickly and easily. Our flexible digital care management software gives you accurate notes, complete oversight of your service and evidence of care at your fingertips. With more informed decision-making, together we’re improving the lives of everyone involved in care. Benefits of Nourish Record, plan and coordinate care in real-time on the go Secure and accurate notes for better decision-making Personalise care for everyone you support Save time on administration and collaborate more effectively Join up and connect all your technology We’re an NHS Assured Supplier of social care technology. Let us help you take your care planning to the next level.
Contactgegevens
Third Floor, Dean Park House 8-10 Dean Park Crescent, BH1 1HL, Bournemouth, Verenigd Koninkrijk
- 023 8000 2288
- hello@nourishcare.com
- care-planner.co.uk
2,4
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680 reviews
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Rob delivered our training
Rob delivered our training. He is very knowledgeable and explains very well. He is patient and has a great sense of humour. He is an excellent asset to the Careplanner team
4 april 2023
Antwoord van Nourish Care
Our dedicated Account Managers like Rob are a key part of the award winning user experience that defines CarePlanner. We'll always be here to work with your team and support you delivery of outstanding care, thank you for the review Priscilla.
Jess was very thorough with my training…
Jess was very thorough with my training and answered any questions I had. Jess is always willing to help and is very polite.
5 april 2023
Review zonder uitnodiging
Antwoord van Nourish Care
A good start is half the battle Angie and Jess is amazing at making sure our users get started on the right foot. We know how important the first few steps with CarePlanner are, and as your dedicated Account Manager, Jess will be with you for all the steps to come too!
Thank you for the review.
Great, flexible service.
Great package backed up by a refreshing approach of fabulous customer service!
22 maart 2023
Review zonder uitnodiging
Antwoord van Nourish Care
We are all about people Andrew!
Genuinely, thank you for the review, we put a lot of effort and time into our customer service and it is always lovely to hear about our users positive experiences with us.
Excellent system review
Samantha was very informative and explained what each function could do for us.
I asked a question about the app which she didn't know the answer to but came back with an answer very quickly via email
3 april 2023
Antwoord van Nourish Care
It's always a team effort here at CarePlanner!
From Samantha, to support and every dev in between we are committed to working with you to help your service and the people who rely upon it get the best results possible from digitisation. Thank you for the review Emma.
A big thank you to Leanne
A big thank you to Leanne. Engaging, professional and honest in her approach. A knowledgeable problem solver who makes the implantation with Care planner system aligned with our business requirements.
31 maart 2023
Antwoord van Nourish Care
Leanne and our Account Managers are experts in matching CarePlanner's functionality to the specific needs of each our users, ensuring you get exactly what you need from us. That's why every business who uses CarePlanner gets a dedicated Account Manager. Thank you for the review Phil!
Best rostering system so far.
After 5 move from different care softwares from cm2k to passsystem, Care planner is the one system that we believe meets our care service demand to delivering quality service to our services users . It is easy to use and the most adaptive system I have come across in my 20 years in care.
It's reduces the staff training/induction time as our new staff get the hang of it at first use, unlike other software that's profit from training of staffs.
Staff support is great, but with a little improvement on response timeframe if reduce to max 2 response time, will make it the greatest.
Overall no fault from our team of over 60 coordinators and 600 care and admin staffs who rate the software as a great care planning and rostering system of the decade.
31 maart 2023
Review zonder uitnodiging
Antwoord van Nourish Care
Thank you so much for the wonderful review Sheyi, we're incredibly excited to work with your team and support the outstanding care you provide to your community. Making things as simple and effective for you is our priority and by working together we are sure we will both be the best version of ourselves, here's a long and successful partnership!
My account manager was very helpful and…
My account manager was very helpful and friendly
29 maart 2023
Antwoord van Nourish Care
Our dedicated Account Managers are with our users every step of the way and your will always be there to support you and your team Dennis. Thank you for the review.
Antwoord van Nourish Care
It was our pleasure Christiana, and we consider it a privilege to support your team and service. Thank you for the review.
Katie has been really helpful and…
Katie has been really helpful and supportive from the beginning. No question has been too silly! Katie jumped on a call to support us through our first invoicing run which was very helpful and made it as stress free as possible. Thanks Katie
24 maart 2023
Antwoord van Nourish Care
As your dedicated Account Manager Katie will always be here to support you, and help ensure you get everything you need from the CarePlanner system. Thank you for the review Sam!
The trainer was amazing
The trainer was amazing. Leanne
She really knew her stuff and was very confident.
I have received various training sessions over the years on different packages, but found this one to be easy to understand and follow, they listened and answered every question I had.
21 maart 2023
Antwoord van Nourish Care
Understanding is crucial to Care, and we are committed to understanding your service, and helping you to understand everything CarePlanner can support you with so you can get everything you need from our system. Thank you for the review Lianda, and rest assured, as your dedicated Account Manager Leanne will always be here to support your team.
Am still learning
The rate is because am still learning and Care Planner is also updating its features.
Am sure with time with more features, care planner will be a very good App.
22 maart 2023
Antwoord van Nourish Care
We are always learning too Rachael, and by working with experienced care providers like yourself we are confident we will continue to grow the right way as a system. Thank you for the review.
Leanne was very helpful
Leanne was very helpful, and explained everything so we could easily understand. Patient, thorough, and very approachable.
21 maart 2023
Antwoord van Nourish Care
A good start is half the battle, and at CarePlanner our training process is designed to make sure you get everything you need, when you need it, from our system.
Leanne will always be ready to support your team Emma, with the patience and attention to detail that she and the rest of our Account Management team are known for. Thank you for the review.
I found myself in a difficulty…
I found myself in a difficulty situation as our current provider (not care planner) system had been the victim of a cyber attack. I can't comment on the system as yet but I would like to comment on the wonderful Juliet who I rung and her empathy, delivery , support and speed in assisting me with this matter was immensely impressive. A demo was arrange for later that day with the wonderful Ellye and the way they presented themself and the company is the reason I have joined care planner.
15 maart 2023
Review zonder uitnodiging
Antwoord van Nourish Care
Security is a huge priority for us at CarePlanner, and we fully appreciate the sensitivity of the information care providers are entrusted with. Care is a vital, precious service, and we take our role in your service with the utmost seriousness and sincerity. Whether it is setting up your system, supporting your team or calling to check in, we will always be here to support your team. Thank you for the review.
Excellent Support As Standard
I required assistance with setting up some features of Care-Planner. Once again, Rae reponded promptly and setup a call to address the issues. Most important to me is the timeliness of the responses from the care-planner team. It is very reassuring to know that help is always at hand when you need it. Kudos to you all.
Alex Geoman
10 maart 2023
Antwoord van Nourish Care
We appreciate how precious time is in Care and we are committed to taking care of yours Alex. Thank you for the lovely review!
Love the carer app makes life so easy
9 maart 2023
Review zonder uitnodiging
Antwoord van Nourish Care
Thank you James, the app is a result of our ongoing collaboration with our users as we believe that is the best way to continually develop the functionality of our system.
Antwoord van Nourish Care
Clarity is the secret to simplicity Roderick, and in a world as complicated as care we're here to make everything as simple as possible for you and your team. Thank you for the review.
Sam was great
1 maart 2023
Antwoord van Nourish Care
Thank you Dayo, together we'll be able to go from strength to strength!
Care planner has really helped ti improve our quality of service
Care planner has really helped to improved the efficiency of our small business. We were given very thorough training and have ongoing support from Rae. Rae provides continued support and is friendly, prompt and knowledgable. We would recommend this service.
3 maart 2023
Antwoord van Nourish Care
Thank you for the lovely review and recommendation Michelle. We're committed to working alongside our users like yourself to find the best results for everyone involved in home care, and with your dedicated Account Manager Rae you'll always have someone who understands your business and how best to support your team.
Very Helpful
Leanne was extremely understanding and approachable, very responsive and professional.
It was amazing having her support all the way, so far.
I wish all the professionals I have to deal with, were as nice as Leanne.
2 maart 2023
Antwoord van Nourish Care
Well we can't fulfil that wish Edena, but we can guarantee Leanne will be here for you at CarePlanner, as your dedicated Account Manager she is here to guide you and support you as you use CarePlanner to guide and support your carers. Thank you for the review.
It has been brilliant
It has been brilliant, very many thanks to the team, to Alex and to Kenver Williams for their service and support with Care planner. It has already made work a much easier process for me.
28 februari 2023
Antwoord van Nourish Care
We know care is a team effort and we are here to make your job as easy as possible Victor, so you can focus on the care you provide. Thank you for the review.
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