This system is absolutely appalling. It's not user-friendly for any governance tasks. You have to generate documents that come with other platforms as standard. I have used platforms like PASS, Birdie... Toon meer
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Lees wat reviewers zeggen
Worse Platform ever used , cant not review Risk assessments, so have to upload your own ,no generated alerts for training , Medications missing from clients Digital MAR charts that then appear aga... Toon meer
Since Careplanner was taken over by Nourish the support side is lacking massively. I've racked up around 6 separate issues now with the system not working as it should, and the "support" folk just gho... Toon meer
Joseph was extremely helpful this morning, not only dealing with the immediate problem but also pointing out where potential problems could arise in the future because of how we had 'Settings' set-up... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Nourish, we believe every life should be lived to its full potential. That’s why we’ve harnessed the best technology to help you plan, record, and coordinate and report on care quickly and easily. Our flexible digital care management software gives you accurate notes, complete oversight of your service and evidence of care at your fingertips. With more informed decision-making, together we’re improving the lives of everyone involved in care. Benefits of Nourish Record, plan and coordinate care in real-time on the go Secure and accurate notes for better decision-making Personalise care for everyone you support Save time on administration and collaborate more effectively Join up and connect all your technology We’re an NHS Assured Supplier of social care technology. Let us help you take your care planning to the next level.
Contactgegevens
Third Floor, Dean Park House 8-10 Dean Park Crescent, BH1 1HL, Bournemouth, Verenigd Koninkrijk
- 023 8000 2288
- hello@nourishcare.com
- care-planner.co.uk
2,4
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680 reviews
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Antwoord van Nourish Care
Alex is an amazing Account Manager, and as your dedicated Account Manager he will be with your throughout your CarePlanner journey, helping make sure you understand our system, and helping make sure we learn about your service. Thank you for the review Jacqueline
Alex was very helpful and professional
30 mei 2023
Antwoord van Nourish Care
We're here to make your life easier Mark! Thank you for the review.
I had the pleasure to speak with Cian…amazing and patient person
I had the pleasure to speak with Cian and he guided and assisted me with gernerating my staff monthly payment.
Thank you for assisting me with the issue I was having and making this system and the job I have to do very easy and straightforward.
Thank you for listening and reassuring me that my problem would be sorted out quickly and easily, as well as putting my mind at rest.
Because of your assistance, all my team will be paid correctly and on time. Thank you for being patient and understanding.
You're The best!!!!! careplanner is a great system to work with and have in our organisation.
Thank you again and have a lovely evening and bank holiday weekend.
xxxx
25 mei 2023
Antwoord van Nourish Care
Thank you so much for the review Nicky. As our Head of Support Cian epitomises the user first approach here at CarePlanner, and the effort he and his team go to to best support our users is something we all learn from regularly.
Antwoord van Nourish Care
We know how busy your days are Anthony, and how important the care you provide is, so we are here to make everything as simple for you as possible and take care of your time as only CarePlanner can. Thank you for the review.
Antwoord van Nourish Care
Connection and collaboration are key for us here at CarePlanner, that's why as your dedicated Account Manager Leanne will be with you going forward, helping you to get everything you need from our system, and making sure we understand your service. Thank you for the review Janice!
Samantha is brilliant
Samantha is brilliant. Have rang her so many times on short notice but she responds positively and creates time to assist you. She is very knowledgeable regards the care planner system, calm while explaining and she makes sure you understand and can access the system. She is ever happy to help. She is brilliant.
15 mei 2023
Review zonder uitnodiging
Antwoord van Nourish Care
We are very proud of Samantha and the rest of our dedicated Account Managers! We appreciate how busy providing home care is so our support is shaped around your needs, to give you more time to focus on delivering outstanding care. Thank you for the review Rose.
Explained the process to using Care…
Explained the process to using Care Planner more in depth and was able to answer questions with good knowledge.
17 mei 2023
Antwoord van Nourish Care
We know how confusing digital systems can be, something that is exasperated by the uniqueness of care provision, so we're always available, either through support or your dedicated Account Manager, to help ensure you get everything you need from our system. Thank you for the review Asha.
Samantha is very knowledgeable
Samantha is very knowledgeable.
Very Patience, she helped us understand how to navigate the system perfectly.
Am glad we have have the right support manager.
17 mei 2023
Antwoord van Nourish Care
At the end of the day Mercy care is all about people, and finding the right partner to work with is necessary in all areas, as your Account Manager Sammy will work with you to make sure CarePlanner is supporting your service the best way possible, thank you for the review!
We have used CarePlanner for over 5…
We have used CarePlanner for over 5 years. On the rare occasion we need support they are always quick to get the issues fixed. It’s usually something I have done wrong!
Great system that is really easy to use.
16 mei 2023
Antwoord van Nourish Care
It's been our pleasure to work with you Sally! Here's to another 5 years and many more! Thank you for the review.
The care planner refresher training by…
The care planner refresher training by Samantha by was very practical and helpful. She was very detailed in her explanations and answered all questions satisfactorily.
15 mei 2023
Review zonder uitnodiging
Antwoord van Nourish Care
Making sure you get everything you need from our system is crucial to how we approach digitisation Caroline. As your dedicated Account Manager Samantha will work with you to help ensure your digital processes support the care you provide as effectively as possible, thank you for the review.
Fantastic support
Joseph was extremely helpful this morning, not only dealing with the immediate problem but also pointing out where potential problems could arise in the future because of how we had 'Settings' set-up. This has saved us an enormous amount of time.
Thank You Joseph
16 mei 2023
Review zonder uitnodiging
Antwoord van Nourish Care
Thank you for the review Bob, our Support team are always here to help you solve your problems, and potentially avoid some others!
Adam is great to work with
Adam is great to work with, it feels like he is part of our team as he takes our problems and questions seriously and acts quickly to support us.
Adam is an asset to Care Planner.
8 mei 2023
Antwoord van Nourish Care
Don't we know it Emma!
Working in partnership with our users is what makes CarePlanner so effective at providing solutions for providers like yourself.
Thank you for the review.
Really appreciate the time and help we…
Really appreciate the time and help we have received to ensure that CP is working for us rather than the other way around
1 mei 2023
Antwoord van Nourish Care
We really appreciate your decision to work with us! We know how vital the care you provide is, and we are committed to working with you to make sure we can support you and your team as effectively as possible Louise. Thank you for the review.
Quick response
Quick response, friendly and accommodating customer services. For someone that is not tec minded, supported us by giving a written step by step guide on what to do- extremely helpful
4 mei 2023
Antwoord van Nourish Care
We love working with providers as it gives us a chance to combine our technical expertise with your social care experience and knowledge, so we can come up with efficient and effective solutions for your team and the people who utilise their service. Thank you for the review Donna!
Alex was brilliant and very patient
Alex was a great teacher and he made sure I was 100% sure with what I was doing on the care planner app
2 mei 2023
Antwoord van Nourish Care
Our dedicated Account Managers are the best in the biz Aleema, and as you Account Manager Alex will always be with you to support your CarePlanner journey. Thank you for the review.
CarePlanner have been readily available…
CarePlanner have been readily available for support and troubleshooting our problems. Their staff have been very patient with us and never lost patience or showed any frustration. Since we enrolled with them their staff have helped to set up our system to tailor our needs. Everyone in our organisation is very satisfied and finding it easy to navigate the system.
20 april 2023
Antwoord van Nourish Care
That's what we love to hear Maunya! User experience is paramount to us here at CarePlanner, we know how unique each care service is and we work hard to make sure you get everything you need from our system by working with your team. Thank you for the review!
Training is always clear and informative
20 april 2023
Antwoord van Nourish Care
A good start is half the battle Sandy, and our training is shaped for each user and the specific needs of your business. We will continue to work with your team going forward to help you utilise CarePlanner to maximum effect for your service. Thank you for the review.
Alex was very patient with me and…
Alex was very patient with me and explained everything in clear and concise language, that I could easily understand
20 april 2023
Antwoord van Nourish Care
We appreciate how demanding providing care is Sarah, that's why every CarePlanner account gets a dedicated Account Manager, like Alex, who will be with you each step of the way to ensure you get everything you need from our system!
Thank you for the review.
Response time was quick and effective
Response time was quick and effective. The issue was resolved fully and with little issue. The emailed responses ensured we were happy with the outcome.
18 april 2023
Antwoord van Nourish Care
We know how valuable time is for care providers like yourself Toni, that's why our Support team work hard to have as quick a response time as possible, so you can focus on providing outstanding care. Thank you for the review.
Easy to use, simple rota layout
I like the system for the simplicity of layout, being able to easily see the customer and carer rotas for the week and manage the different regions we work in on a day by day basis. Whenever I have had to contact the support team they have been able to resolve my query or issue quickly
4 april 2023
Antwoord van Nourish Care
We appreciate how complicated providing care can be Johanna and we're here to help makes things as simple as possible for you and your team. Thank you for the review.
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