This system is absolutely appalling. It's not user-friendly for any governance tasks. You have to generate documents that come with other platforms as standard. I have used platforms like PASS, Birdie... Toon meer
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Lees wat reviewers zeggen
Worse Platform ever used , cant not review Risk assessments, so have to upload your own ,no generated alerts for training , Medications missing from clients Digital MAR charts that then appear aga... Toon meer
Since Careplanner was taken over by Nourish the support side is lacking massively. I've racked up around 6 separate issues now with the system not working as it should, and the "support" folk just gho... Toon meer
Joseph was extremely helpful this morning, not only dealing with the immediate problem but also pointing out where potential problems could arise in the future because of how we had 'Settings' set-up... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Nourish, we believe every life should be lived to its full potential. That’s why we’ve harnessed the best technology to help you plan, record, and coordinate and report on care quickly and easily. Our flexible digital care management software gives you accurate notes, complete oversight of your service and evidence of care at your fingertips. With more informed decision-making, together we’re improving the lives of everyone involved in care. Benefits of Nourish Record, plan and coordinate care in real-time on the go Secure and accurate notes for better decision-making Personalise care for everyone you support Save time on administration and collaborate more effectively Join up and connect all your technology We’re an NHS Assured Supplier of social care technology. Let us help you take your care planning to the next level.
Contactgegevens
Third Floor, Dean Park House 8-10 Dean Park Crescent, BH1 1HL, Bournemouth, Verenigd Koninkrijk
- 023 8000 2288
- hello@nourishcare.com
- care-planner.co.uk
2,4
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680 reviews
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Superb Support Service
James answered my query quickly and efficiently, as always the support service that I receive from Care Planner is prompt and supportive.
18 juli 2023
Antwoord van Nourish Care
We are very proud of our support team, who are very proud to provide effective resolutions for our users as they understand and appreciate the vitality of social care in our communities. Thank you for the review Elizabeth.
Phscare
I was struggling to figure out how to use Care planner but Megan my administrator and trainer was brilliant in walking me through step by step and answering all my questions by demonstrating it on care planner. Thank you Megan for the support. You are a Star
18 juli 2023
Antwoord van Nourish Care
We appreciate that getting used to a new digital system can be challenging William, that's why all providers with us have a dedicated Account Manager, like Megan, to help guide you through our system, while also learning about your service so we can best work with you to benefit your teams and the people who utilise your care. Thank you for the review!
Am so happy I found careplanner for my…
Am so happy I found careplanner for my business, as a new starter and they have what am looking for as well. They have good customer approach, Megan was very patient with the training and took my team through the process of using the app. My team was very thrilled about it . The whole team is so excited about Care planner and they can't wait for the the second section of the training
10 juli 2023
Antwoord van Nourish Care
That's amazing, what a lovely thing to hear. We're always excited to work with new providers, and we are excited for what we can achieve together!
Here's to a bright and successful future together Bridgett!
Thank you so much for the touching review.
I had a really productive session with…
I had a really productive session with Samantha. She explain the Content of the app quit well
6 juli 2023
Antwoord van Nourish Care
That's great news Warda, our dedicated Account Managers like Samantha are here to make sure you always get what you need from CarePlanner, thank you for the review!
Enjoyable and informative
Rob made the whole training session fun and informative, easy to speak to knowledgeable about careplanner.
4 juli 2023
Antwoord van Nourish Care
Care is driven by people, and our understanding of each other will always shape our success, that's why we are so thankful for the people on our team, and the way we get to work with the people on yours Fiona. Thank you for the review.
Care planner is a very reliable Care App.
Care planner is a very reliable and efficient care application with dedicated staff, always ready to offer help with speed.
5 juli 2023
Antwoord van Nourish Care
We continue to work with our users to produce the most relevant solutions for your needs and supporting you through the process with our teams, as it continues to help us get the best results alongside our users!
Thank you for the review Ola.
Well understood and nice presentation.
5 juli 2023
Antwoord van Nourish Care
Clear communication is key in care! Thank you for the review Lawrence
Samantha is doing a great job for us
Samantha is doing a great job for us. She is always checking on our progress. We have got a smooth flow of things now, Such a helping hand is amazing. We recommend more to join care planner. Samantha is very patient with us. That makes everything great.Thanks to the Care planner Team you're all amazing.
3 juli 2023
Review zonder uitnodiging
Antwoord van Nourish Care
As your dedicated Account Manager Samantha will be with you every step of the way to help make sure we are always learning from you and providing the most effective software solution for your team Tari, thank you very much for the review.
positive experiance
very clear information was given
the order of information was easy to follow
questions answered very promptly
friendly
28 juni 2023
Antwoord van Nourish Care
We know how intimidating digitisation can be Khamer, and we're here to work with you so it is as simple, and effective, as possible.
very helpful
28 juni 2023
Antwoord van Nourish Care
Working with our users is what makes us a better supplier, thank you for the review Callum.
Antwoord van Nourish Care
We take pride in taking care of your time Debbie, thank you for the review!
I was able to understand everything…
I was able to understand everything that was said because I had the best teacher to do just that. Megan is great at what she does.
21 juni 2023
Antwoord van Nourish Care
Megan is fantastic and as your dedicated Account Manager she will continue to work with you throughout your time with us here at CarePlanner to make sure you always get what you need from us. Thank you for the review!
It was wonderful.
It was wonderful.
To the point, concise and very easy to understand.
Lauren was extremely polite and friendly too and she really knows what she's talking about.
18 juni 2023
Antwoord van Nourish Care
As your dedicated Account Manager Lauren will be with you every step of the way Devlin, to make sure we always understand what you need, and you always get what you need from us, thank you from the review.
Clear training programs and efficient…
Clear training programs and efficient delivery by the trainer
18 juni 2023
Antwoord van Nourish Care
A good start is half the battle Mohamed, and we're excited to see what we can achieve together. Thank you for the review
Excellent service
Excellent service. Guided through the process very carefully, patience and very pleasant.
13 juni 2023
Antwoord van Nourish Care
Thank you for the lovely review Rosemary, we learned about how to work with people from the best! We know how challenging providing care can be, and we're here to work with you to make it as simple as possible.
New to electronic systems
Having Jess support has been great being a company who were not using an electronic care monitoring system. The support we got allowed the transition to be done step by step with no pressure. Right now we are using the system confidently and can see the benefits of care planner already.
14 juni 2023
Antwoord van Nourish Care
At CarePlanner we are focussed on combining our technical expertise with your care expertise Prelynn. That way we can build the best solutions for you, your team and the people who utilise your service. We're delighted to hear your experinece is going well, and we're excited to see where the future will take us together. Thank you for the review.
Megan was extremely helpful with our…
Megan was extremely helpful with our initial training and answered everything we needed to ask , whilst most of our questions Megan had covered in the meeting.
7 juni 2023
Antwoord van Nourish Care
As your dedicated Account Manager Megan will work with you to make sure you get everything you need from our system, and to make sure we always understand why you need it so we can continue to grow alongside you Alyson, thank you for the review.
CarePlanner review
Lauren our CarePlanner account manager has been extremely helpful and patient with us, while we learn the scope and functionality of CarePlanner. Her knowledge of the system is thorough and she has been able to grasp the complexities of our organisation and help us to adapt the system to fit our needs.
7 juni 2023
Antwoord van Nourish Care
Understanding our users is paramount here at CarePlanner. No two providers are the same, and our system, and team members like Lauren, appreciate the need for personalisation to suit a digital system to your human service. Thank you for the review Sophie.
A* service
Lauren is our Careplanner account manager and has been for 2 years. She had made our experience wonderful by being easily accessible when we need her but doesn't make a habit of contacting us unnecessarily. The training delivered by her is informative and to the point, and this made our transition to a electronically monitored system simple and stress free.
7 juni 2023
Antwoord van Nourish Care
We appreciate that transitioning to a digital system can be stressful, and we consider ourselves very fortunate to have Account Managers and Support Agents like Lauren who are committed to making this process as simple, succinct and successful as possible for our users. Thank you for the lovely review.
New user experience
Transitioning to any new system is difficult, however the support and step by step guidance to support with all the data transfer was brilliant.
For some of the less technical people such as myself, having the support team to email through the day or even the account manager who can advise with queries you may have, no matter how minor they may be, is reassuring.
We have had some hiccups with the mobile app side of things however as we are a larger company and technology is unpredictable this is to be expected. The system is user friendly and i would be happy to recommend it to anyone. Especially with the support from the people behind the system.
There is room for improvement with some of the features on the system but there are regular updates with new features and you also have the option to suggest improvements.
7 juni 2023
Antwoord van Nourish Care
Thank you so much for the wonderful review Amanda. We are focussed on providing the best user experience possible so that you and your team can focus on providing outstanding care. We are always available to support you and we are committed to working alongside you to continue to grow ourselves as well. Here's to a bright future together!
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