Centrica Reviews 73

Failed to use my data in a manner I had given permission for. Then asked for more sensitive data when a DSAR was asked of them by ICO. As if I would give a company, that has already identified me, more sensitive data when they cannot follow GDPR with the minimal data they already have.

Extremely disappointed by British Gas as a well known British Brand of Centrica, the Customer Resolution and Executive Complaints Specialist team needs to understand vulnerable customers and not to discriminate deaf / hard of hearing and because of this we left the company immediately. All future communication has failed by Executive Complaints Specialist team for not recognising vulnerable customers.

Basically I have tried to contact centrica it self to report about one of its subsidiaries British gas, about how British Gas has treated me but when I call centrica I keep getting put through to british gas instead of centrica

British Gas Lite are the worst company I have ever dealt with. They are ACTUALLY fraudulent, despite baring the name 'BRITISH'. They did not inform us our contract ended, even when I spoke to them and questioned our high bill. They then held us and our account TO RANSOM, not allowing us to go elsewhere. They did not take our complaint seriously. Finally, were took it to THE ENERGY OMBUDSMEN. Who set out 4 resolution steps. They have ignored us, and our emails and actually now OWE US money, yet ignoring us and still proceeding to send threatening letters claiming we owe £1200. The accepted the resolutions from the ENERGY OMBUDSMEN, but have not stuck to the terms of it. They have caused nothing but stress and upset in the past year. They only have 'live chat' which never works. So you have no way of actually contacting the. No phone number. STAY WELL AWAY. My next step is legal action against them, where we will be claiming for compensation.

Just want to add bank details as requested by them. Scanning QR code I was sent takes me to option of setting up account to do it or calling the number.
Called the number - listened to 5 min of recorded messages urging me to go online - then finally call answered by woman with baby in background who informs me that online is the only option.
Pathetic unhelpful unprofessional company.

Don't think any more negative reviews will make a difference but beware of their British Gas Lite business and links to Bionic, plenty of examples on this website if you need any further proof.

COSMO couldn't help - because it's the least intelligent but of machine code I've encountered. No matter, COSMO very kindly announced that it couldn't help and was putting me through to an exotic sounding helper. I'll never know what this one was - it was either mute, or someone had stolen it's keyboard. So, they couldn't help either. I only wanted to change my email address, not discuss Byzantine architecture. Hopeless.

Absolutely disgrace robbing customers to double their profits , vile
Am leaving British gas

British Gas Homecare. Engineer destabilised my new boiler / heating installation and then refused to come back to rectify even when pleaded with. They clearly have neither the resources, nor the expertise to justify their contract. And they do not care about vulnerable customers. They lied about when they're going to send a so-called "emergency" appointment. Was supposed to be next day, but the actual appointment booked was three days later - leaving my family without a working system. Unbelievable bad faith and abusive of customers with no choice but to simply take the beating over and over again.

Nice little contract with the Armed forces as an employer for veterans leaving the service. It's utter rubbish though.

I've applied for over 10 jobs as an installer for British Gas and they never even answer your application.

Just another company in the gas trade advertising themselves as for the forces but when the chips are down provide nothing.

This is why the trade is struggling for engineers.

Spammers. Sending marketing emails to increase share price. No regard for data protection laws. Disgraceful.

Trying to sell shares via Equiniti/ Shareviwew is a frustrating and time consuming task via call centres in India. Not the fault of the operators but poor training by their management. The fees are extortionate so use one of the good old British Brokers. It's time that Centrica management used or recommended another agency. Shame on them and no wonder the company has gone down hill for years. Hopefully, shareholders will sack the present board and 'start again'.

Tried to download my mothers bill, website would allow me to do it. Then kept taking me to a payment page. They have not issued a bill for over six months. Tried to talk to chat , said it was busy and gave me the opening hours which I was trying to contact them during. Then tried again several times, after that went to raise complaint , again the system was busy. Thsi unfortunately is nothing new, had more problems with this provider than any other. i'm seriously thinking of moving her account even though of no financial benefit but at least you wouldnt have these constant issues.

CENTRICA!!! DISGRACEFUL 😡😡😡👎👎👎
SUPPOSED TO BE THE PARENT COMPANY OF BRITISH GAS HAVE YOU BEEN TO THEIR COMMUNITY FACEBOOK PAGE TO SEE THE HUNDREDS/THOUSANDS OF COMPLAINTS ABOUT SHOCKING DISGRACEFUL LACK OF SERVICE AND CUSTOMER CARE UPDATED EVERY 5MINS!!!!?????? 😡😡😡😡😡😡 NO COURSE YOU HAVNT, WELL ILL ENLIGHTEN YOU THEY ARE BY FAR THE WORST EVER COMPANY IVE EVER HAD THE MISFORTUNE TO SIGN UP WITH, DISGUSTING, DISGRACEFUL AND SHOCKING ATTITUDE TOWARDS CUSTOMER QUERIES, PROBLEMS AND DESPERATE SITUATIONS!!!!! ITS SCANDALOUS YOU CONTINUE TO LET THEM OPERATE UNDER YOUR CONTROL WITH SUCH APPARANT NEGLECT AND TOTAL DISRESPECT TO NOT ONLY DESPERATELY ILL AND VULNERABLE CUSTOMERS BUT ALSO FAMILYS AND PENSIONERS LIVING IN POVERTY AND FORCING THEM INTO MORE DEBT!!!!!! 😡😡😡😡😡😡😡😡😡😡😡 I MYSELF AM ON BENEFITS AND I SUFFER FROM RENAUDS I AM STILL AWAITING NOVEMBERS ENERGY REBATE FOR MY KEY METRE AND AM ABOUT TO GO ON EMERGENCY CREDIT AGAIN DUE TO THEIR TOTAL FAILINGS IN DELIVERING THIS PAYMENT ON TIME!!!!!! 😡😡😡😡😡😡😡😡😡👎👎👎👎👎👎 I DIDNT GET OCTOBERS REBATE UNTIL 08/11!!!!!!!! CAUSING ME TO BORROW £71 FROM FAMILY OF WHICH IVE HAD TO PAY BACK FROM THIS MONTHS BENEFIT LEAVING ME JUST £106 TO LAST ME 4WEEKS TO PAY FOR FOOD (COOKING IT), WASHING + HYGEINE, HELPING TO SUPPORT MY YOUNG SON, CLOTHES WASHING AND OTHER LIVING EXPENSES!!!!! 😡😡😡😡😡😡😡😡😡👎👎👎👎👎👎 ITS DISGRACEFUL SHOCKING LACK OF CUSTOMER CARE AND SERVICE UNDER YOUR NAME!!!!!! IVE TRIED TO CONTACT THEM DOZENS OF TIMES BOTH IN PHONECALLS AND ONLINE PLATFORMS YET I GET NO RESPONSE IF ANY ITS A TOTAL DISGRACE!!!!!! I GET AN ADVISOR ASK ME TO LEAVE MY DETAILS ON THE VERY RARE TIMES THEY REPLY AND WHEN I DO THEY SIMPLY IGNORE MY RESPONSE!!!!! 😡😡😡😡😡😡👎👎👎👎👎👎 ITS INFURIATING, FRUSTRATING AND DISGRACEFUL WAY TO RUN A BUISNESS AND CUSTOMER RELATIONS!!!!!! IVE HAD CONVERSATIONS ONLINE WITH BG ADVISORS THEN BEEN TOLD BY CUSTOMER RESOLUTION ADVISORS IN PHONECALLS THAT THESE ADVISORS HAD FED ME FALSE INFORMATION AND DELIBERATELY MISLED ME!!!!!! 😡😡😡😡😡 IN OTHER WORDS "LIED" TO ME!!!!!! 😡😡😡😡😡😡😡👎👎👎👎👎👎 THATS COMING FROM THEIR OWN RESOLUTION ADVISORS!!!!!???? SO WHO DO I TRUST OR BELIEVE?????? 😡😡😡😡😡😡😡 1 ADVISOR TELLS ME 1 THING THEN ANOTHER 1 SAYS THAT ADVISOR HAS LIED TO ME!!!!!!! 😡😡😡😡😡😡😡 IM SHOCKED AND APPALLED AT THIS TOTAL SHAMBLES AND DISGUSTING CUSTOMER SERVICE!!!!!! IVE EMAILED MY LOCAL MP WHO WILL BE IN TOUCH WITH CHRIS O SHEA DIRECTLY ON MY BEHALF TO EXPLAIN AND EXPOSE THIS TERRIBLE TERRIBLE SERVICE!!!! 😡😡😡😡😡😡😡😡 YET HERE I AM ABOUT TO GO ON EMERGENCY CREDIT WITH £0 TO TOP UP WHILST I SIT IN VAIN WAITING FOR AN ENERGY REBATE VOUCHER THAT WILL FAIL TO TURN UP AND TOTAL IGNORRANCE FROM ALL BG ONLINE STAFF TO MY CONSTANT PHONECALLS AND ONLINE PLEAS OF HELP!!!!! 😡😡😡😡😡😡😡😡😡👎👎👎👎👎👎 IM LOST FOR WORDS AND VERY ANGRY AND DISGUSTED ITS LEADING ME INTO DEPRESSION AND ANXIETY ATTACKS THROUGH CONSTANT WORRY DAY AND NIGHT!!!!!! I CANNOT AFFORD TO HEAT MY FLAT OR WASH MY CLOTHES OR EVEN COOK A DECENT HOT MEAL FOR MY YOUNG SON WHO HAD TO SIT IN HIS COAT TO EAT BEANS ON TOAST AFTER SCHOOL YESTERDAY!!!!! 😡😡😡😡😡😡😡😡 IT MAKES ME FEEL INADEQUATE AS A PARENT AND A FAILURE AS A FATHER THAT I CANNOT SIMPLY PROVIDE HIM WITH A WARM PLACE TO EAT A DECENT MEAL AFTER SCHOOL!!!!! 😡😡😡😡😡😡 IM SHOCKED ANGRY AND DISGUSTED BY BG AND WILL BE LEAVING THEM 1ST CHANCE I GET END OF MARCH!!!!! I HAD OCTOBERS REBATE EVENTUALLY SENT DIRECT TO MY TOP UP METRE AS A MESSAGE ON THE 08/11!!!!!! BECAUSE THE VOUCHER NEVER APPEARED IN THE MAIL WHICH ADVISORS LIED TO ME AGAIN BLAMING MAIL STRIKES WHEN YET ALL MY OTHER MAIL AND BILLS ARRIVED ON TIME, FINE!!!!! 😡😡😡😡😡😡 MORE LIES FROM THEIR ADVISORS 😡😡😡😡😡😡😡😡👎👎👎👎👎 IVE LEFT COUNTLESS REVIEWS OF BG ON TRUSTPILOT TO EXPOSE THIS SHOCKING LACKOF SERVICE AND WILL CONTINUE TO DO SO DAILY UNTILL MY REBATE IS ON MY METRE!!!! IVE MESSGED THEM DIRECT AND LEFT POST AFTER POST ASKING, PLEADING WITH THEM TO REPEAT THE PROCESS AND SIMPLY SEND THE REBATE AS A MSSGE DIRECT TO MY TOP UP KEY METRE BUT IVE BEEN TOTALY IGNORED AND RECIEVED NO HELP OR REPLIES FROM THEIR ADVISORS AT ALL!!!!!! 😡😡😡😡😡😡😡 ITS DISGUSTING!!!!! IM ABOUT TO GO ON EMERGENCY CREDIT IN A DAY OR 2 SO THIS IS A DESPERATE DESPERATE SITUATION AND IM PLEADING, BEGGING FOR SOMBODY FROM CENTRICA TO PLEASE PLEASE HELP ME 🙏🏼🙏🏼🙏🏼🙏🏼🙏🏼 I NEED THIS REBATE TODAY, IT IS LAST MONTHS REBATE AFTER ALL. IVE HAD TO TELL MY SON HE CANNOT COME HERE FOR TEA UNTIL I RECIEVE THIS GOV FUNDED HELP TO WHICH HE CRIED IM DEVASTATED AND TOTALY LOST FOR WORDS THAT HE AND I HAVE BEEN PUT IN THIS SITUATION SIMPLY THROUGH BGs IGNORRANCE AND TOTAL LACK OF RESPECT AND CUSTOMER CARE IN DEALING WITH MY SITUATION!!!!! 😡😡😡😡😡😡😡

I am a male to female Transexual...British Gas / Centrica discriminate against me...
Awful people...British Gas employ from other countries who discriminate against me also...They deny discrimination..
Sadly they discriminated against me 21 tiimes in 5 days.....

I received a communication from Hive to say that my current hub and thermostat will become obsolete in August 2023 and that I should replace it with a new one.
I was going to leave it to 2023 but my Hive App started playing up and I thought it might be timely to change the equipment now. I called customer services which appears to be based in South Africa. At 12.29 I spoke to an agent and agreed to purchase a new hub, thermostat and receiver for £95.20. On receiving my purchase confirmation which was sent by email, I found that my order included the Mini thermostat rather than the regular Thermostat. Had I wanted the Mini Thermostat it would have cost me approximately £75 from ScrewFix.At 14.30 I called customer services again and got a different agent, who explained that the order had been filled and that I would have to return the whole package when I received it. He added that the regular Thermostat was out of stock and that was the reason that the Mini thermostat had been include in the bundle.
I explained my concern that the original agent had substituted the regular thermostat without telling me and without adjusting the price.
My second issue was with the problems that I was having with the app that controls my heating. I would expect a Company like Hive to send out information to its customers when there is a problem especially when we are all trying to manage the use of energy.
Lastly I asked the second agent if I could speak to a supervisor to express my dissatisfaction but no one was available....so he told me that someone would call me......the clock is ticking!
I am sure that worse thing happen ....but it strikes me as shoddy uncaring service!

See my reviews for British Gas to see the full story. However, to cut a long story short, I phoned the media team as I was getting nowhere with BG after months and months of contacting them (BG), and getting no response.....and being hounded to pay a bill I did not owe. The amazing lady I phoned in the media team agreed to help. Thank you so much CENTRICA for sorting this out within a day when your "BG expert" company couldn't for months.

Centrica/British Rip Off Gas are vile disgusting companies, stealing money from their customers. For months we have been receiving bills with exact same £815.15 standing charge added per month, we only use monthly circa £35.00 to £45.00 and our monthly bills are always over £1000 pounds, they should be taken to court and jailed. ***DO NOT USE THEM UNDER NO CIRCUMSTANCES*** If you are using them please change your supplier

Why is there a no star review when there is no redeeming features for CEO Oshea, Homecare, Customer Services ?
Shocking company that is offering a sub standard service and product.
I wish Oshea nothing but bad fortune for his refusal to address me. He will in my opinion get his just deserts when he has served his purpose as indeed will his Customer `un-service` when they have done Osheas bidding

Bunch of racist people , if you were born out side of UK good luck with your application no matter if your are qualify they will 100% with a British even if he has no background in it. British gas is only for British, I wouldn't mind if they were transparent about it , but when I see them bragging about equal opportunities I draw the line there .