First contact to end of contact was brilliant. The account manager Kai was fab. Talks us through all options and costs. In the end, the package was cheaper than what I paid before. Quick mailing... Toon meer
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Lees wat reviewers zeggen
I was sceptical at first about Chadwell's ability to deliver better value for my telephone service. They provided a curated service, with a 50% discount to my current provider, took care of the n... Toon meer
Bedrijf heeft geantwoord
Great service, delivered efficiently and weren’t looking to push anything I wasn’t interested in. They saved me ~40% on my phone bill and it took 10 mins to sort out, cannot recommend enough, even i... Toon meer
Bedrijf heeft geantwoord
Amir Iqbal, the representative I spoke to was very good. Polite, efficient and helpful. So he gets my five stars. My only suggestion to the company is that you have some sort of reassurance in place... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Supplier of mobile devices, airtime contracts, VoiP and Unified Comms. At Chadwell, excellence is our standard. We're dedicated to delivering state-of-the-art solutions that redefine industry standards, all while ensuring uncompromising quality. Our commitment to innovation means our clients have access to cutting-edge technology at the most competitive prices in the UK market. Our ability to offer top-tier services without sacrificing exceptional customer care and ongoing support sets us apart. While other providers may compromise on service to keep costs down, we prioritise affordability and excellence. Our cost-effective approach is all about empowering our clients. We leverage software-based solutions, eliminating the need for expensive hardware. This not only streamlines efficiency but also puts the power in our clients' hands, allowing them to tailor their services to their exact needs. With Chadwell, you can expect the latest technology paired with unparalleled support without straining your budget.
Contactgegevens
The Stalls Shifnal Manor, TF119PB, Shifnal, Verenigd Koninkrijk
- 0330 043 2006
- info@chadwelltelecom.co.uk
- chadwelltelecom.co.uk
4,7
Uitstekend
246 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 28% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Antwoord van Chadwell Telecom
Hi Elliott,
We would like to thank you for your comments. We really appreciate you taking the time to leave some feedback.
If you need anything at all please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Alys @ Chadwell Telecom
Extremely efficient
Extremely efficient, minimum fuss, and great management of the entire process.
Would recommend 10/10
31 mei 2024
Antwoord van Chadwell Telecom
Hi Simon,
Thank you for the amazing 10/10 review!
It is so important to all of us at Chadwell that every customer has the very best service from start to finish, our aim is to make sure that you are so happy with our services, support and Account Management that you will want to remain with Chadwell for the foreseeable future.
Please don't hesitate to get in touch for any help You can call Support at 03300432006 or email support@chadwelltelecom.co.uk
Kind Regards,
Kirsty @ Chadwell
Friendly and helpful service
4 april 2025
Antwoord van Chadwell Telecom
Good morning,
We appreciate the review, we are please your happy with our customer service and support.
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Kirsty @ Chadwell Telecom
Very helpful.
4 april 2025
Antwoord van Chadwell Telecom
Hi Gary,
Thanks for the review. we work hard to provide the best customer service and support. Our customer service team is always available for assistance on 03300432006
Kind Regards,
Alison @ Chadwell
Ashleigh & Ben have been super helpful…
Ashleigh & Ben have been super helpful - customer service is amazing, Ben overall saved me money and was an absolute breeze to work with! Would highly recommend them.
4 april 2025
Antwoord van Chadwell Telecom
Good morning,
Thank you for your comments. We enjoy hearing our customers' feedback because we work hard to provide the best customer support.
Please recommend Chadwell, as we offer a refer-a-friend scheme too!
Please don't hesitate to get in touch for any help You can call Support at 03300432006 or email support@chadwelltelecom.co.uk
Kind Regards,
Ashleigh @ Chadwell
Review for review sake
20 maart 2025
Antwoord van Chadwell Telecom
Good morning Tom,,
Thank you so much for the 5 star review. Please recommend Chadwell, as we offer a refer a friends scheme too !
Please don't hesitate to get in touch for any help you can call Support on 03300432006 or email support@chadwelltelecom.co.uk
Kind Regards,
Kirsty @ Chadwell
Antwoord van Chadwell Telecom
Hi Mike,
Thank you so much for the review; we truly appreciate you taking the time.
I know you are happy with the quick turnaround and prompt payment of your old Mobile contract.
We take great pride in putting our customers first, our whole ethos is to make sure that we value our customers and we hope that you will want to remain a customer for the foreseeable future.
Please don't hesitate to get in touch for any help You can call Support at 03300432006 or email support@chadwelltelecom.co.uk
Kind Regards,
Kirsty @ Chadwell
Quick to offer a better deal than…
Quick to offer a better deal than direct with carrier for 4 business sims. Can’t say fairer than that.
19 maart 2025
Antwoord van Chadwell Telecom
Hi Mike,
Thank you for taking the time to leave a review. It is great to that you are happy with our pricing, please don't forget you also benefit from 1-2-1 account management and customer support we deal directly with the Networks on your behalf so you don't have to!
I hope our customer service also meets your expectations. Feel free to call or email us anytime, as we are always available for technical advice and support.
If you have any questions or problems you can call Support on 03300432006 or email support@chadwelltelecom.co.uk
Kind Regards,
Kirsty Almond
Quick & easy
Simple and quick to set up my mobile service/account. I recently went to France, and it was very easy to include an Add On to enable my mobile service to seamlessly continue.
19 maart 2025
Antwoord van Chadwell Telecom
Hi Lee,
Thank you for the review. We hope you had a great time In France.
If you need anything else, or have any questions you can call Support at 03300432006 or email support@chadwelltelecom.co.uk
Kind Regards,
Ashleigh @ Chadwell
Appalling company!
Appalling company! I wish I could give zero stars… Avoid at all costs. They promise you the World when you sign up, but fail to deliver. They are then really ride and uncooperative.
When they “forget” to pay the network you get disconnected automatically and best of luck then trying to get hold of anyone to rectify the issue.
I’ve had to report them to OFFCOM and it turns out this is an ongoing issue.
My advice is to avoid at all costs and go direct to the network itself.
Edit: As discussed with the manager at this company, my bank have confirmed that the DD was NOT cancelled and is very much active! I could see this when logging into my account...
The reply given is not accurate and this manager was rude and unhelpful and disconnected the call rather than try to assist.
Eventually I managed to get the matter resolved by O2 and OFCOM who have taken this complaint very seriously.
My intial comments and review of this company stand. I just wish I had checked the other reviews before doing business with these people...
19 maart 2025
Review zonder uitnodiging
Antwoord van Chadwell Telecom
Dear Mr Pritchard.
I am very disappointed to read what I feel is a very unfair review.
Your Mobile services were recently suspended by your network provider for non payment. They have advised this is a result of the direct debit being cancelled by either you, or your bank. This is not as you put it “Us” forgetting to pay, you are responsible for payment of your own bill.
As your account manager, we had attempted to make you aware of the outstanding balance by contacting you at your office, by calling your mobile number, and also by email. These attempts were made consistently between 3rd March and Yesterday, 19th March. We also left a message with your colleague on 12th March asking for you to contact us urgently, he advised you were on holiday until the 19th.
You spoke to Kirsty yesterday morning, and after reviewing the call, I am proud of her professionalism and calmness in the face of what was quite an abusive call. I must ask, that if you wish to speak to our Call Centre, which you are welcome to do at any time, you conduct yourself in a polite and professional manor. Our agents are here to help, and rectify issues, but not to be abused by customers.
I would add, that if you are experiencing financial difficulties, and require extra time to pay we will always assist in any way we can, but avoiding a bill and not communicating with your supplier, ultimately will lead to a service being disconnected.
If you wish to discuss this matter please do contact me directly on 0330 043 2006.
Kind Regards
Joe @ Chadwell
Great experience the staff are great…
Great experience the staff are great communicators helpful and down to earth. They halved my phone bill for the business
19 maart 2025
Antwoord van Chadwell Telecom
Hi Tokoza,
Thanks for taking the time to leave a review, we always strive to find the best deals for our customers, and remember our customer service team is always available for assistance on 03300432006
Kind Regards,
Joe @ Chadwell
Really first class service
14 maart 2025
Antwoord van Chadwell Telecom
Good morning Rich,
Thank you so much for your comments. We enjoy hearing our customers' feedback because we work hard to maintain a the best customer support.
Please recommend Chadwell, as we offer a refer a friends scheme too !
Please don't hesitate to get in touch for any help you can call Support on 03300432006 or email support@chadwelltelecom.co.uk
Kind Regards,
Kirsty @ Chadwell
We've had a fantastic experience with…
We've had a fantastic experience with Chadwell Telecom so far. Alys and Ashleigh have been incredibly helpful, especially as we navigated the challenges of E-Sims, which were entirely new to us. Their patience and kindness have made the process much smoother.
Thank you!
13 maart 2025
Antwoord van Chadwell Telecom
Hi Sophie,
We would like to thank you for your lovely feedback. We appreciate you taking the time out of your schedule to leave a review.
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Ashleigh @ Chadwell Telecom
Really rather good
Really pleasantly surprised at how good Chadwell were in getting me set up and follow on support. Simple and proactive. Highly recommended
13 maart 2025
Antwoord van Chadwell Telecom
Thank you Affy,
We are happy to hear that you have found the experience with Chadwell great so far, please don't forget you have a personal account manager you can contact anytime throughout your contract with us for help and advice.
If you need any further assistance please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Ashleigh @ Chadwell Telecom
Antwoord van Chadwell Telecom
Good Afternoon Emad,
We would like to thank you for your lovely feedback. We appreciate you taking the time to leave a review.
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Alys @ Chadwell Telecom
Recommended.
I switched 5 business phones and I dealt with Ben Russell. Ben was very helpful and concluded things very swiftly and professionally.
Would definitely recommend.
10 maart 2025
Antwoord van Chadwell Telecom
Good morning John,
Thank you so much for the review, It is so great to hear that you are happy with the customer service and support your received.
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards
Stuart @ Chadwell
Highly recommended!
Such a simple process switching from a personal contract to a business contract. Saved me a lot of time!! Customer support was responsive and very helpful.
7 maart 2025
Antwoord van Chadwell Telecom
Good morning Rich,
Thank you so much for your comments. We take pride in hearing our customers' feedback because we work so hard to ensure it is the best available.
Please do recommend Chadwell, as we offer a refer a friends scheme too !
Please don't hesitate to get in touch for any help you can call Support on 03300432006 or email support@chadwelltelecom.co.uk
Kind Regards,
Kirsty @ Chadwell
Friendly, helpful service
Alys and Kirsty were very helpful in getting our business account set up. Both were very professional and Kirsty in particular was very patient when we had issues getting staff log-ins sorted. Quick email replies and always available on the phone to answer questions. Would recommend :)
19 februari 2025
Antwoord van Chadwell Telecom
Good morning Julia,
It is very kind of you to take the time to leave a review. It is great to hear that you would be happy to recommend Chadwell.
We are extremely proud of our customer-focused approach. As discussed, we offer 1-2-1 Account Management, and we offer this to every user, so please feel free to share our contact details with all of your staff.
If you have any questions or need any advice in the future, don't hesitate to contact us at support@chadwelltelecom.co.uk or simply call and be put straight through to your account manager, who will be happy to help you on 0330 043 2006.
Kind Regards,
Kirsty @ Chadwell
excellent sales and after sales service
18 februari 2025
Antwoord van Chadwell Telecom
Hi John,
Thank you so much for the review. It helps to know that you're happy with your service. We pride ourselves on providing only the very best customer support.
If you have any questions or need any advice in the future, don't hesitate to contact us at support@chadwelltelecom.co.uk or simply call and be put straight through to your account manager, who will be happy to help you on 0330 043 2006.
Kind Regards,
Kirsty Almond @ Chadwell Telecom
Very Helpful staff and Ashleigh was…
Very Helpful staff and Ashleigh was superb with the technical information of the porting over of the number.
Ben was also great
keep up the excellent work
Cheers
18 februari 2025
Antwoord van Chadwell Telecom
Hi JC,
Thank you for the lovely review, we are really happy to hear that your experience with Chadwell was as expected from the very start. We are always on hand for any technical advice.
If you have any questions or problems you can call Support on 03300432006 or email support@chadwelltelecom.co.uk
Kind Regards,
Ashleigh @ Chadwell
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