My order was lost. My customer service rep Mia was great in owning a problem that was no fault of her own. Determined what had happened and expedited at replacement. She was able to a bad overall expe... Toon meer
Bedrijf heeft geantwoord
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Charmhuts, not only has amazing merchandise, the customer in par the best experience I have had the pleasure of working with. They give you personal emails and went above and beyond my expectations o... Toon meer
Bedrijf heeft geantwoord
I appreciated the fact that you responded to me about my issue promptly. I was not given the runaround. Usually if you're dealing with overseas companies, that tends to be the case and in some cases t... Toon meer
Bedrijf heeft geantwoord
I’m happy to say that the company has provided a great service. I had a problem but they responded quickly and resolved the problem! Thank you . Geraldine Oliva
Bedrijf heeft geantwoord
3,9
Goed
114 reviews
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Great Customer Service
Working with Daisy in Customer service was a delight. She worked with me to make sure that my concerns were heard and she made things right. Great Customer service!!
9 september 2025
Review zonder uitnodiging
Antwoord van charmhuts.com
Dear Shelley,
Thank you very much for your high regard for ** and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to **, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
I reported a damaged product and got a…
I reported a damaged product and got a quick response that it would be replaced. I’m very satisfied with the great customer service. I will continue to order from charmhuts. Thank you
11 september 2025
Review zonder uitnodiging
Antwoord van charmhuts.com
Dear Perla,
We are delighted to learn that you are satisfied with our products and services and are willing to repurchase. This is the greatest recognition and encouragement for us, and it is also the driving force behind our continuous pursuit of quality and an optimized customer experience.
🛍️ We will continue to launch more high-quality new products, uphold our consistent high standards, and serve every customer with dedication. We look forward to bringing you more satisfying shopping experiences.
We welcome your return visit at any time. If you have any questions or suggestions, please contact us.
Thank you again for your trust and support. We look forward to seeing you again!
Best regards
Olivia
Customer service was exceptional
Customer service was exceptional. When I had an issue they resolved it in a timely manner.
3 september 2025
Review zonder uitnodiging
Antwoord van charmhuts.com
Dear Customer,
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
Does not look like what is advertised!
Received my item 3 weeks after ordering, I ordered 2 whiskey decanters. Much smaller than expected and do not look like the advertising picture. They are glass so the quality seems ok, just do not appear to look anything like what I ordered. Very disappointed- they were Christmas gifts I was excited to give.
4 september 2025
Review zonder uitnodiging
Antwoord van charmhuts.com
Dear Melonie,
We sincerely apologize that our product did not meet your expectations and we sincerely apologize for the inconvenience.
We take your feedback very seriously and sincerely invite you to contact us with your order number.
Contact email: olivia@clientcare2025.com
We will promptly verify and properly address your concerns to ensure your rights are not harmed.
Thank you again for your feedback and look forward to hearing from you so we can follow up and resolve the issue.
Best regards
Olivia
Scam
I will never order from this company again. Received my order and it was 1/4 the size that it said it was. Company is not trustworthy at all. Scam all the way!
11 augustus 2025
Review zonder uitnodiging
Antwoord van charmhuts.com
Dear Deborah :
We sincerely apologize that our product did not meet your expectations and we sincerely regret the inconvenience caused.
We take your feedback very seriously and sincerely invite you to contact us with your order number and photos of the product you received.
Contact email: olivia@clientcare2025.com
We will promptly verify and properly address your issue, including but not limited to replacement, compensation, and other reasonable solutions, to ensure your rights are not harmed.
Thank you again for your feedback and look forward to hearing from you so we can follow up and resolve the issue.
Best regards
Olivia
I ordered 3 Denver Broncos whiskey…
I ordered 3 Denver Broncos whiskey decanters 8/5/2025 and received a confirmation email. After 3 weeks of waiting and no correspondence I emailed the company requesting a status update on 8/24/2025 and was unable to get a response. Today is 8/31/2025 and I’ve requested a refund for my purchase of $108 I will never order from this site again, beware if you order from this site I believe I was scammed.
5 augustus 2025
Review zonder uitnodiging
Antwoord van charmhuts.com
Dear Curt,
Thank you for your patience and we are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy the shopping experience you deserve.
If you haven't received your package yet or need further confirmation on the current shipping status, please feel free to contact us at any time:
Customer Service Email: olivia@clientcare2025.com
Upon receiving your email, we will prioritize verifying your tracking information and provide appropriate solutions if necessary. Thank you again for your understanding and support. We will continue to optimize our logistics processes to provide you with more efficient delivery services.
Wish you a happy life!
Best regards
Olivia
I ordered the whiskey decanter that…i
I ordered the whiskey decanter that looks like a semi truck for my husband back in June , it’s now August 18th and just received the product. I understand it comes from china… suppose to be glass but feels more like a heavy plastic(?). And very small! Quite disappointed for the price I paid! I would add a picture but I don’t see how I can on here…
Edit: after emailing company about my disappointment in the product they did refund me the full amount I paid and offered a discount on future order. I am quite pleased with the customer service I received from this company and will most likely order again . I have to give them credit where it is due…
17 augustus 2025
Review zonder uitnodiging
Antwoord van charmhuts.com
Dear Ellen ,
Hello! Thank you very much for your positive feedback on our refund process.
We always adhere to efficient and transparent refund procedures to ensure every customer enjoys smooth and convenient after-sales service. Knowing that you are satisfied with the refund process is the highest recognition of our service.
💼 We will continue to optimize our refund and after-sales processes to ensure peace of mind for you and all our customers.
If you have any questions or need assistance in the future, please feel free to contact us. We will be happy to assist you.
Contact Information: Customer Service Email: olivia@clientcare2025.com
Thank you again for your support and trust. We wish you a happy life!
Best regards
Olivia
My order was lost or delivered to wrong…
My order was lost or delivered to wrong mailbox so I never received it. I informed Charmhuts of situation and they shipped my item out again with no issues. Thank you!!
15 augustus 2025
Review zonder uitnodiging
Antwoord van charmhuts.com
Dear Renata ,
Hello! Thank you sincerely for your reliance on our replacement service.
We always strive for quick response and efficient processing, ensuring a smooth, timely reissue process for your peace of mind and satisfaction.
📦 Your positive feedback is our greatest encouragement to the quality of our service. We will continue to optimize our processes and strive to provide every customer with a worry-free shopping experience.
If you have any questions or inquiries during your subsequent use, please feel free to contact us. We will be happy to assist you.
Contact Information: Customer Service Email: olivia@clientcare2025.com
Thank you again for your support and trust. We wish you a happy life!
Best regards
Olivia
Very good excellent customer service
Very good excellent customer service
11 augustus 2025
Review zonder uitnodiging
Antwoord van charmhuts.com
Dear Custome,
Hello! We are delighted that you are satisfied with our excellent service. We always adhere to the "customer-centric" service philosophy.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Customer Service Email: olivia@clientcare2025.com
Thank you again for your evaluation and support. We wish you a happy life!
Best regards
Olivia
I never received my item and no…
I never received my item and no tracking number or communication DONot buy from them I have filed a fraud claim with my credit card company
September 5th and STILL WAITiNG!!!! And no updates on when it will ship
1 augustus 2025
Review zonder uitnodiging
Antwoord van charmhuts.com
Dear David ,
Thank you for your patience and we are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy the shopping experience you deserve.
If you haven't received your package yet or need further confirmation on the current shipping status, please feel free to contact us at any time:
Customer Service Email: olivia@clientcare2025.com
Upon receiving your email, we will prioritize verifying your tracking information and provide appropriate solutions if necessary. Thank you again for your understanding and support. We will continue to optimize our logistics processes to provide you with more efficient delivery services.
Wish you a happy life!
Best regards
Olivia
Concerned about shipping
I am getting concerned because shipping is taking so long and I am unable to look up the tracking #.
8 augustus 2025
Review zonder uitnodiging
Antwoord van charmhuts.com
Dear Gail,
Thank you for your patience and we apologize for the shipping delay on this order.
Due to the multiple logistics processes involved, delivery times may sometimes exceed expectations. We are actively checking with our logistics partners to ensure your package arrives as quickly as possible.
If you haven't received your package or need further confirmation on the current shipping status, please feel free to contact us at the following email address:
Customer Service Email: olivia@clientcare2025.com
We will prioritize tracking information and provide appropriate solutions if necessary.
We wish you a happy life!
Best regards
Olivia
Same here I got scammed for wine…
Same here I got scammed for wine bottles with NFL team logos on them don't get scammed too 😒
7 augustus 2025
Review zonder uitnodiging
Antwoord van charmhuts.com
Dear Nung,
We sincerely apologize for your disappointment with this purchase and sincerely apologize for the product experience you experienced. We deeply understand your frustration and thank you for taking the time to provide us with your feedback.
We take your concerns very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate.
To better assist you with your issue, please contact us via our dedicated email address:
📩 olivia@clientcare2025.com
We promise to prioritize this matter and strive to provide you with a clear and reasonable solution as soon as possible. We apologize again for the inconvenience this has caused and sincerely hope you will give us a chance to improve.
Best regards
Olivia
They don't even deserve 1 star took…
They don't even deserve 1 star, took almost 2 months to get what I ordered and it was the wrong thing I didn't even order and I keep asking for a refund and they give me the run around, don't buy from them I wish there was a way to get them shut down
5 augustus 2025
Review zonder uitnodiging
Antwoord van charmhuts.com
Dear Yvonne,
We sincerely apologize for your disappointment with this purchase and sincerely apologize for the product experience you experienced. We deeply understand your frustration and thank you for taking the time to provide us with your feedback.
We take your concerns very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate.
To better assist you with your issue, please contact us via our dedicated email address:
📩 olivia@clientcare2025.com
We promise to prioritize this matter and strive to provide you with a clear and reasonable solution as soon as possible. We apologize again for the inconvenience this has caused and sincerely hope you will give us a chance to improve.
Best regards
Olivia
DO NOT BUY FROM THESE SCAMMERS!!!s Chinese scam site sells pure junk…
This Chinese scam site sells pure junk at high prices, and you will be disappointed...to get any customer service at all you MUST first leave a negative review.. Only then will they refund you ONLY if you delete you negative review and enter a 5 star review. They are 100% scammers...do NOT buy anything from them. Soon Amazon will delete this seller for all the negative reviews...if you do buy yse Paypal! They have real teeth in getting them to make it right. Save yourself all the hasdles and just DON'T BUY FROM THEM!
31 juli 2025
Review zonder uitnodiging
Antwoord van charmhuts.com
Dear Jerry,
We are deeply sorry that your shopping experience did not meet your expectations.
If you have any questions regarding product quality or after-sales service, please feel free to contact our customer service. We will do our best to find a solution for you.
You can contact us via the following email:
📩 olivia@clientcare2025.com
We highly value every customer's feedback and trust. We will continue to strive to improve product quality and information transparency to provide a more reliable and secure service experience.
Best regards
Olivia
SCAM SCAM SCAM DO NOT ORDER FROM THIS…
SCAM SCAM SCAM DO NOT ORDER FROM THIS COMPANY. Ordered Royal Crown bottle shaped in letters DAD 6/30/2025. Got fake tracking information and then they sent email 2 weeks ago stating my order be here 1-3 days all lies never received anything. Contacted my bank after a 4th week of no product or tracking information, they said they cancelled the order since I requested my money back ( I didn’t request it until 4 weeks) SCAM
30 juni 2025
Review zonder uitnodiging
Antwoord van charmhuts.com
Dear Kim,
Since you requested a refund in your previous email, we've refunded your money and cancelled your order. If you have any questions about our service, please contact us.
Contact Email:olivia@clientcare2025.com
We look forward to seeing you.
Best regards
Olivia
Sold Company
Very stable, Good Product, very friendly associates. And stand behind there items.
30 juli 2025
Review zonder uitnodiging
Antwoord van charmhuts.com
Dear customer, Hello!
Thank you very much for your recognition and support of our products!
We are delighted that you were satisfied with your overall shopping experience, which is a great encouragement to our team. We are committed to providing products that combine quality and design to ensure every customer has a pleasant shopping experience.
If you have any suggestions or assistance during your future use, please feel free to contact us.
Customer Service Email: olivia@clientcare2025.com
Thank you again for your valuable review and we look forward to seeing you again!
Wish you a happy life!
Best regards
Olivia
Communication was excellent
Communication was excellent. They always responded in a timely manner and was very polite. Awesome customer service!!
29 juli 2025
Review zonder uitnodiging
Antwoord van charmhuts.com
Dear Sandra,
Hello! We are delighted that you are satisfied with our excellent service. We always adhere to the "customer-centric" service philosophy.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Contact Information: Customer Service Email: olivia@clientcare2025.com
Thank you again for your evaluation and support. We wish you a happy life!
Best regards
Olivia
Sent me the wrong belt
Sent me the wrong belt. I asked for a refund and where to send the belt back. They discouraged me from returning it because I will pay all shipping costs and kept offering a 15 percent refund to keep the belt. I ordered a US patriotic belt not a Marines belt. I am so disappointed.
30 juli 2025
Review zonder uitnodiging
Antwoord van charmhuts.com
Dear Glenn,
We sincerely apologize for your disappointment with this purchase and sincerely apologize for the product experience you experienced. We deeply understand your dissatisfaction and thank you for taking the time to provide us with your feedback.
Regarding the after-sales service issue you mentioned, we take it very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will actively assume responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 olivia@clientcare2025.com
We promise to prioritize this matter and strive to provide you with a clear and reasonable solution as soon as possible. We once again sincerely apologize for the inconvenience this has caused and sincerely hope that you will give us a chance to improve.
Best regards
Olivia
Honesty is the best policy
Order an item, item was taking a bit longer then expected. Customer service top notch explained what was going on and guaranteed I will have my product in a timely manner. Appreciate the honesty.
24 juli 2025
Review zonder uitnodiging
Antwoord van charmhuts.com
Dear Jennifer,
Thank you for your positive feedback and understanding!
We always uphold the principle of integrity in serving every customer. Your patience and trust are invaluable to us when your order is delayed. We are pleased to provide you with a secure shopping experience through timely communication and transparent processing.
We look forward to serving you again in the future!
Best regards
Olivia
It took over 2 months for them to send…
It took over 2 months for them to send me a cheap imitation of what they showed in their add when I placed my order . I feel this is a scam. I am still waiting for what I ordered or they can cancel my order with a complete refund. A SCAM
23 juli 2025
Review zonder uitnodiging
Antwoord van charmhuts.com
Dear Jim ,
We sincerely apologize that your shopping experience did not meet your expectations. We are deeply sorry.
We value every customer's feedback and are highly aware of the possibility of discrepancies between product descriptions and actual products. Regarding the shipping delays and product discrepancies you mentioned, we understand your frustration and sincerely invite you to contact us via email so that we can promptly review and resolve the issue:
📩 Customer Service Email: olivia@clientcare2025.com
We promise to take this matter seriously and do our best to provide you with a fair and reasonable solution.
Thank you for your patience and feedback.
Best regards
Olivia
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