My order was lost. My customer service rep Mia was great in owning a problem that was no fault of her own. Determined what had happened and expedited at replacement. She was able to a bad overall expe... Toon meer
Bedrijf heeft geantwoord
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Charmhuts, not only has amazing merchandise, the customer in par the best experience I have had the pleasure of working with. They give you personal emails and went above and beyond my expectations o... Toon meer
Bedrijf heeft geantwoord
I appreciated the fact that you responded to me about my issue promptly. I was not given the runaround. Usually if you're dealing with overseas companies, that tends to be the case and in some cases t... Toon meer
Bedrijf heeft geantwoord
I’m happy to say that the company has provided a great service. I had a problem but they responded quickly and resolved the problem! Thank you . Geraldine Oliva
Bedrijf heeft geantwoord
3,9
Goed
114 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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Tractor whiskey bottle
On point and very responsive to account and shipping i would definitely be buying more and recommend charmhuts to everyone for great whiskey bottle designs
19 juli 2025
Review zonder uitnodiging
Antwoord van charmhuts.com
Dear Larry,
Hello! We are honored and grateful to hear that you would recommend our store to others.
Word-of-mouth recommendations are the most sincere and powerful affirmation of our products and services, and this trust means a lot to us.
🔁 We will continue to uphold quality standards and optimize the shopping experience, striving to provide every customer with a satisfying experience worthy of recommendation and return purchase.
If you have any questions or suggestions during your purchase, please feel free to contact us. We will be happy to assist you.
Contact Information: Customer Service Email: olivia@clientcare2025.com
Thank you again for your support and trust. We wish you a happy life!
Best regards
Olivia
At first I was very nervous, now content
At first I was very nervous and thought I had been scammed. Fortunately, I received an answer promptly. I've been in constant contact about my order for multiple reasons. I've no problem, just haven't received my order. They've even given a partial refund for the mishap.
15 juni 2025
Review zonder uitnodiging
Antwoord van charmhuts.com
Dear Patti ,
Thank you for sharing your shopping experience. We understand the anxiety you felt while waiting, and we sincerely appreciate the opportunity to communicate and correct your situation.
We are always committed to providing timely and transparent service, and we proactively follow up and properly address any issues that arise. We are pleased to see that you are satisfied with our response and appreciate your approval of our partial refund.
If you have any further questions or need assistance, please feel free to contact us via email:
📩 olivia@clientcare2025.com
We look forward to providing you with a more secure and smooth shopping experience.
Best regards
Olivia
I had a question about my order
I had a question about my order. Sent an email and heard back later the same day!! A very friendly and knowledgeable representative helped me and put my mind at ease. Very good service!!
8 juli 2025
Review zonder uitnodiging
Antwoord van charmhuts.com
Dear Judith ,
Thank you very much for sharing your positive shopping experience!
We are pleased to know that you received a quick response and received professional and friendly assistance when you encountered any issues.
Your positive feedback is a great encouragement to our customer service team. We will continue to provide efficient and sincere service, striving to ensure that every communication leaves you feeling reassured and satisfied.
If you have any further questions, please feel free to contact us:
📩 olivia@clientcare2025.com
Wish you a happy life.
Best regards
Olivia
250 years of Marine Corps history.
The item arrived and looks good. Company was very responsive to my questions.
4 mei 2025
Review zonder uitnodiging
Antwoord van charmhuts.com
Dear customer, hello:
Thank you for leaving your valuable feedback. We understand and value your concern about the shopping experience, and we sincerely apologize for your dissatisfaction.
Presentgivers has always been committed to providing responsible services and qualified products to customers around the world. If you encounter any problems during the order process, we sincerely welcome you to contact us through the following emails, and we will arrange for someone to follow up:
📧 Customer Service Email: decor@customerservice2025.com
📧 Customer Service Director Email: Leah@customerservice2025.com
We sincerely hope to have the opportunity to communicate further and strive to provide you with a satisfactory solution. Thank you for your understanding and support.
—— Customer Service Director Leah
Love to rip off Veterans
I ordered on May1st. It's now May 29th. They gave me a tracking number that shows my hat is in China. It's horrible how this company treats veterans. They are a huge rip off.
29 mei 2025
Review zonder uitnodiging
Antwoord van charmhuts.com
Dear Customer, Hello:
First of all, we are deeply sorry for the inconvenience you encountered during the shopping process. We fully understand the troubles caused by long waiting for packages, especially when the order delay affects special gifts, we feel the same.
We attach great importance to the feedback of every customer, especially for veterans who have served the country. We always have the deepest respect and sincerely hope that you can feel the attention and care you deserve.
Regarding the logistics of your order, we are very willing to assist in verifying the detailed progress and provide subsequent appropriate solutions. You can contact us at any time through any of the following emails, and we will have a dedicated customer service to handle it for you as soon as possible:
📧 Customer Service Email: decor@customerservice2025.com
📧 Customer Service Director Email: Leah@customerservice2025.com
Once again, I sincerely apologize for your inconvenience, thank you for your patience and understanding, and we look forward to the opportunity to regain your trust.
—— Customer Service Director Leah
Ordered two Marine Corps 250th…
Ordered two Marine Corps 250th Anniversary Tribute Hats and it took 7-1/2 weeks to receive the hats. The packaging was very very bad and the hats were smashed and the material was very cheap. They tried to convince me by doing repairs and that the hats would look like what they advertised on their website. I will not do what they ask because they can respond that I did not follow there instructions and it would give them an opportunity that I damaged the hats. I followed with my banking institution to dispute the damage hats. I sent them photos of the packaging and the damaged hats to the company and my bank with copies of the emails. I will follow through with the Marine Corps Licensing to pull there license because of what they advertise and what the company produces.
24 mei 2025
Review zonder uitnodiging
Antwoord van charmhuts.com
Dear customer, hello:
Thank you very much for sharing your shopping experience with us. We deeply apologize for the inconvenience and disappointment you encountered during the delivery process, especially for such an important commemorative product that did not meet your expectations. This is an unexpected problem and we take it very seriously.
Regarding the improper packaging and damaged goods you received, we sincerely apologize for the trouble caused. The photos and email information you have provided are very important for us to further investigate and optimize product quality and logistics services. We have started an internal review and will take every feedback seriously.
Please believe that we have no intention of shirking responsibility or evading after-sales obligations. We always serve every customer in the principle of sincerity, respect and active problem solving. If you are still willing to give us a chance to communicate and remedy, please contact us through the following emails:
📧 Customer Service Email: decor@customerservice2025.com
📧 Customer Service Director Email: Leah@customerservice2025.com
We attach great importance to the voice of every customer, especially the service to the veteran group should be more rigorous and respectful. Once again, we sincerely apologize for this experience and thank you for your understanding and supervision. We will continue to improve and strive to do better.
—— Customer Service Director Leah
This is a bait and switch company
This is a bait and switch company. They show a nice picture of a USMC mug then shipped a mug that looks like a 3rd grader made it. IT is a very cheap knock off. Now they are trying to get me to accept a 10% refund. I will not stop complaining until they either send what I ordered or refund my purchase. This is my 23rd posting.
19 mei 2025
Review zonder uitnodiging
Antwoord van charmhuts.com
Dear customer, hello:
First of all, we sincerely apologize for the problems you encountered during this shopping experience. We attach great importance to your feedback that the product does not match the display picture and the product quality problem, and we deeply regret that we failed to deliver a satisfactory order as you wish.
We understand your expectations for product quality and after-sales processing, and we also understand your dissatisfaction with the current processing results. Please believe that we have never intentionally misled any customer. For your continued feedback and complaints, we will carefully record and conduct internal reviews, and strive to give you a more appropriate solution.
If it is convenient for you, please feel free to contact us further through the following emails at any time so that we can follow up for you as soon as possible:
📧 Customer Service Email: decor@customerservice2025.com
📧 Customer Service Director Email: Leah@customerservice2025.com
Once again, we sincerely apologize for the troubles caused to you this time. Thank you for your continued feedback and supervision. We promise to continue to improve our services and strive to live up to your expectations.
—— Customer Service Director Leah
WORST COMPANY TO DEAL WITH PLACED ORDER…
WORST COMPANY TO DEAL WITH PLACED ORDER APRIL 2 STILL DONT HAVE MAY 17
CANT CALL CANT EMAIL THEM ALL LINES OF COMMUNICATION SUCK W THEM RIP OFF.
2 april 2025
Review zonder uitnodiging
Antwoord van charmhuts.com
Dear customer, hello:
Thank you for leaving your feedback. We deeply apologize for the waiting and poor communication problems you encountered in this order. We fully understand the inconvenience and dissatisfaction caused by delayed delivery and poor contact channels. This is definitely not the service experience we expect to provide.
Please rest assured that we attach great importance to your opinions. The relevant team has been continuously optimizing the communication response process and logistics efficiency in order to bring a more timely and smooth service experience to every customer.
If you are willing to communicate further about the matter, we sincerely invite you to contact us through any of the following email addresses, and we will have someone follow up for you first:
📧 Customer Service Email: decor@customerservice2025.com
📧 Customer Service Director Email: Leah@customerservice2025.com
We sincerely hope to have the opportunity to properly solve the problem for you and strive to rebuild your trust. Once again, I am deeply sorry for the trouble caused to you, and thank you for your understanding and patience.
—— Customer Service Director Leah
Stole my money
I ordered 3 items from this company. Ultimately received 2 items, and have since communicated with the company 4 times to find out what the status of the rest of my order is. No response at all. I'll never do business with this company again, and I warn others.
14 februari 2025
Review zonder uitnodiging
Antwoord van charmhuts.com
Dear Customer, Hello:
Thank you very much for taking the time to leave feedback. We sincerely apologize for the fact that you only received part of the goods and did not receive an effective response in time. We are deeply sorry for your trouble and inconvenience and attach great importance to it.
We are always committed to providing customers with a complete and reliable shopping experience. Regarding the issue you mentioned, we are willing to investigate as soon as possible and assist you in identifying and properly handling the relevant matters of the missing goods.
To further verify and handle your issue, please contact us through one of the following emails, and we will arrange exclusive customer service priority for you:
📧 Customer Service Email: decor@customerservice2025.com
📧 Customer Service Director Email: Leah@customerservice2025.com
We sincerely hope to regain your understanding and trust and continue to improve our services. We once again sincerely apologize for the fact that this experience did not meet your expectations.
—— Customer Service Director Leah
Ordered 1/10
Ordered 1/10, emailed them twice, no response as to when I’d actually receive my order. They never told me when I’d get it only that it is coming. Disputed the charge. This feels like a scam website.
12 februari 2025
Review zonder uitnodiging
Antwoord van charmhuts.com
Dear customer,
Thank you very much for sharing your shopping experience. We are deeply sorry for the troubles and inconveniences you encountered during the order process.
We attach great importance to the feedback and feelings of every customer, and we understand your current disappointment. Regarding the issues you mentioned, such as the failure to reply to the email in time and the unclear delivery time, we have reported the relevant situation and will urge the customer service team to verify and deal with it as soon as possible. Please believe that we have no intention of deceiving or shirking, and there will be no "fraud". We are always committed to providing real and reliable shopping services.
If you still have any unresolved issues, you are welcome to contact our customer service team directly, and we will wholeheartedly assist you:
Customer service email: 📩 decor@customerservice2025.com
Customer service director email: 📩 Leah@customerservice2025.com
We sincerely hope to have the opportunity to make up for this unpleasantness, and we also welcome you to give us the opportunity to serve you again. Thank you for your understanding and tolerance.
I wish you all the best.
—— Customer Service Director Leah
SCAM
SCAM! Buyer beware! Ordered Dec 1, 2024 and it still is not delivered.(12-31-24) Contacted the seller for tracking and they provided a fake tracking number that "mysteriously" contained zero info. Contacted seller again and they said they would look into it and still nothing. Contacted seller a third time and they agreed tracking info stopped and they would look into it...again. Got PayPal involved and they said seller said it was delivered and closed the case...? So the seller can just say it was delivered and that's good enough? PayPal didn't even ask for tracking info to show it was delivered...which it was NOT! Shame on you, PayPal for not protecting your customers. This company is a scam and no one should ever order from them!
1 december 2024
Review zonder uitnodiging
Antwoord van charmhuts.com
Dear customer,
Thank you very much for leaving your feedback in your busy schedule. We are deeply sorry for the inconvenience and trouble you experienced during this shopping process.
We have attached great importance to the abnormal logistics information and subsequent communication issues you reported, and hope to further clarify the situation and properly solve the problem for you. To ensure that your rights and interests are protected, we sincerely invite you to contact us in any of the following ways:
Customer service email: decor@customerservice2025.com
Customer service director email: Leah@customerservice2025.com
We promise to verify the order status for you as soon as possible after receiving the email and provide a clear and transparent solution. Please rest assured that we always take customer satisfaction as our primary goal and will never evade any responsibility.
Once again, we sincerely apologize for the trouble you have caused and thank you for your understanding and patience.
—— Customer Service Director Leah
I wish there were ratings in negative…
I wish there were ratings in negative stars. I ordered Christmas lights over a month ago and now less then a week till Christmas and no lights. They offered me a 15% discount after I receive my order. This is the worst experience I’ve ever had with a company. Customer service is beyond terrible can’t even tell about product because I haven’t received it yet. I am beyond pissed off and will keep giving bad reviews and warn people of this company or scam
17 november 2024
Review zonder uitnodiging
Antwoord van charmhuts.com
Dear customer,
Thank you very much for taking the time to share your shopping experience. We apologize for the delays and inconveniences you encountered during the transportation of your order, and we sincerely understand your disappointment and dissatisfaction with the current situation.
Please believe that we attach great importance to the feedback of every customer and are always committed to improving service and logistics experience. Regarding your order issues, we sincerely invite you to contact us in any of the following ways:
Customer Service Email: decor@customerservice2025.com
Customer Service Director Email: Leah@customerservice2025.com
We will arrange for someone to handle your issue as a priority and do our best to assist you in getting a clear answer and a proper solution as soon as possible.
Sincerely thank you for your patience and understanding, and we hope to have the opportunity to regain your trust and bring you a more satisfactory service experience.
—— Customer Service Director Leah
Saw their ad on facebook for wine…
Saw their ad on facebook for wine bottle toppers and glas holders. Placed the order and held my breath. What the heck they said 30 day no cost return...took almost 30 days for the product to get to me from China. Once it arrived I was totally disappointed in the qulaty. Metal parts did not fit together, what looked like 3D ceramic characters in the ad turned out to be 2D rubberized plastic. Really cheap and since the metal parts do not fit it is a total waste. Up to 4 emails with them now about a refund, their best offer was a 15% discount on a future order because "return shipping is $35" Avoid these people at all cost. Not worth the time and effort.
12 november 2024
Review zonder uitnodiging
Antwoord van charmhuts.com
Dear customer,
Thank you for sharing your shopping experience in detail. We deeply regret and apologize for the inconvenience caused by the product you received and the after-sales process.
Please believe that we always attach great importance to the feedback and feelings of every customer. Regarding the product quality and parts mismatch issues you reported, we will immediately feedback to the product and quality inspection team, and continue to optimize product details and after-sales processes.
If you still want to communicate further or assist in handling the current problem, please feel free to contact us at any time through any of the following emails:
Customer Service Email: decor@customerservice2025.com
Customer Service Director Email: Leah@customerservice2025.com
We will do our best to assist you in properly handling subsequent matters and strive to bring you a more satisfactory service experience. I sincerely hope that there will be opportunities to provide you with better products and services in the future.
—— Customer Service Director Leah
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