Firstly, any alarm sytem being installed, must be RELIABLE. Secondly, the engineer fitting it must also be RELIABLE. Finally, the completed alarm system must be maintained twice a year or minor niggle... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
An unforeseen event meant that my booked appointment had to be altered. I was contacted by Graeme who kept me informed and went above and beyond to ensure that my routine service was still carried ou... Toon meer
Bedrijf heeft geantwoord
We have used Gary at Chubb for many years now. He always calls us when our fire extinguisher servicing is due, so that we can arrange a suitable time, and he always arrives promptly. Gary is professio... Toon meer
Bedrijf heeft geantwoord
A new engineer for this years annual inspection/service of fire extinguishers. Lee was very professional, knowledgeable and thorough. He was also pleasant to deal with which is important when you have... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Beveiligingssysteem installateur
- Brandalarm leverancier
- Brandbeveiliging
- Beveiligingsmaterialenwinkel
- Beveiligingsservice
Geschreven door het bedrijf
Chubb is a leading provider of fire safety and security solutions and services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our employees in 200+ branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.0 million sites around the world. Chubb is a part of APi Group, a global, market-leading business services provider of safety and speciality services in over 500 locations worldwide.
Contactgegevens
Chubb House, Shadsworth Road, BB1 2PR, Blackburn, Verenigd Koninkrijk
- 03448791740
- UK_CustomerVoice@chubbfs.com
- chubbfs.com/uk-en
4,8
Uitstekend
11K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Chubb Fire & Security UK
Dear William,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Antwoord van Chubb Fire & Security UK
Dear Mrs Clarke,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Can't give a full praise review.
Can't give a full praise review because as I write, I still havent had a call to resolve the issue I called about.
call handler was polite and efficient though so a 4 star is, I feel, fair at this point.
16 september 2026
Review zonder uitnodiging
Antwoord van Chubb Fire & Security UK
Dear Valued Customer,
We are truly sorry to hear about your disappointing experience with our customer support. This is not the standard of service we aim to provide. Please accept our sincere apologies.
We would like to investigate this matter further and make things right. Could you please provide your contact details or reach out to us at GB_TrustPilotReplies@Chubbfs.com
Thank you for bringing this to our attention.
Best regards,
The Chubb Fire and Security Team
Attention to detail
Attention to detail. Knowledgeable. Friendly.
Great customer service.
15 september 2026
Antwoord van Chubb Fire & Security UK
Dear Christopher,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Reassuringly simple
Easy appointment making; good communication, pleasant interaction with the engineer.
16 september 2026
Antwoord van Chubb Fire & Security UK
Dear Jim,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Professional, knowledgable and thorough …
A new engineer for this years annual inspection/service of fire extinguishers. Lee was very professional, knowledgeable and thorough. He was also pleasant to deal with which is important when you have to accompany someone across the sites and it takes more than 3hours. Chubb aren’t the cheapest company around but I would recommend based on this visit and the many previous years -10 plus I think! Thank you
9 september 2026
Antwoord van Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review for Lee! We are thrilled to hear about your positive experience with our engineer and the seamless service that you have received over the years. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Great service and good information…
Great service and good information about next years renewal
16 september 2026
Antwoord van Chubb Fire & Security UK
Dear Sue,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Another great service
As always Mark has done a great job of our service here at the theatre. Thorough, professional and always a please to have him on site.
14 september 2026
Antwoord van Chubb Fire & Security UK
Dear Neil,
Thank you for your wonderful review for Mark! We are thrilled to hear about your positive experience with our engineer and the seamless service that you consistently receive. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Very quick and efficient dealing with…
Very quick and efficient dealing with the problem. Thank you.
16 september 2026
Antwoord van Chubb Fire & Security UK
Dear St Edwards C Of E Church,
We appreciate your kind words! It's great to hear that our customer service team was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
6 month inspection
Adam always very pleasant & understanding, give us options of 2 time slots for service to be carried out
Very happy how we were treated
16 september 2026
Antwoord van Chubb Fire & Security UK
Dear Jean,
Thank you for your wonderful review for Adam! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Stuart as usual for our annual check is…
Stuart as usual for our annual check is friendly and carries out the check with what I feel is efficiency and is thorough.
16 september 2026
Antwoord van Chubb Fire & Security UK
Dear Ian,
Thank you for your wonderful review for Stuart! We are thrilled to hear about your positive experience with our engineer and the seamless service that you consistently receive. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Friendly and efficient
Craig is always courteous, friendly and efficient when servicing our fire alarm and lighting, always keeping me informed.
15 september 2026
Antwoord van Chubb Fire & Security UK
Dear Tony,
Thank you for your wonderful review for Craig! We are thrilled to hear about your positive experience with our engineer and the seamless service that you consistently receive. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Arranging the service booking was very…
Arranging the service booking was very straightforward and the service itself was painless, carried out by a very pleasant, considerate and helpful man. However, having been told at the booking I would be telephoned on the morning of the day with the time of arrival for the service, that did not happen. The service took place at about 4.00pm. Otherwise it would have been 5 stars,
15 september 2026
Antwoord van Chubb Fire & Security UK
Dear Valued Customer,
Thank you for sharing your experience. We are glad to hear that you are satisfied with the service, despite not receiving a call on the day of the service to confirm the arrival time. Your feedback is valuable to us, and we will use it to improve our processes and ensure timely service in the future.
If you have any further comments or need assistance, please feel free to contact us.
Best regards,
The Chubb Fire and Security Team
We had a issues with our fire alarm
We had a issues with our fire alarm. the engineer was very good and soon had our fire alarm sorted and back in operation.
16 september 2026
Antwoord van Chubb Fire & Security UK
Dear John,
We appreciate your kind words! It's great to hear that our engineer was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Antwoord van Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Luke the engineer is always polite and…
Luke the engineer is always polite and friendly when he visits our site. If there are any updates he always shows me.
16 september 2026
Antwoord van Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review for Luke! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Carried out efficiently and promptly…
Carried out efficiently and promptly followed up. Friendly service.
16 september 2026
Antwoord van Chubb Fire & Security UK
Dear Kevin,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
I requested your service enginerr to…
I requested your service enginerr to bring a replacement buzzer for the outbuildings and to fit this whist on site.
This would be a repaet of an earlier replacment undertaken by your servicing enginneer druing a visit.
Unfortunately your technician did not have the replacement so I suggested we leave the system as it is!
16 september 2026
Antwoord van Chubb Fire & Security UK
Dear Valued Customer,
We are very sorry to hear about the issues you faced at your recent appointment with our engineer.
We would like to investigate this matter further and make things right. Could you please provide your contact details or reach out to us at GB_TrustPilotReplies@Chubbfs.com
Sincerely,
The Chubb Fire and Security Team
Tom is brilliant as ever.
16 september 2026
Antwoord van Chubb Fire & Security UK
Dear Valued Customer,
We are delighted to hear such positive feedback for Tom! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Easy to book an engineer’s appointment.
Easy to book an engineer’s appointment.
The engineer was prompt on time.
All queries answered clearly.
The engineer’s manner was polite and respectful.
15 september 2026
Antwoord van Chubb Fire & Security UK
Dear Mrs Platt,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our team and the seamless service received. Your feedback means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
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