Cin7 Omni Reviews 424

The implimentation was horrific. The fee per month is far too high for how the application typically operates and what it does. The customer service tech support is extra cost; luckily we didn't require much help. There are better options out there for much cheaper these days. We cancelled our account when they sent a 15% price increase out of the blue.

Amazing and flexible product. The learning curve on the system is steep but it is to be expected when you have such an advanced system.

The support team are very helpful and kind

We have been using Cin7 for a bit over 5 years. It allowed us to streamline our order flow so that we didn't need to hire additional staff in order to meet increased demand.
Over the years the product has thrown a few issues our way. The support team has always been helpful in getting these resolved. In the last year, the team has improved how quickly they respond to issue and address them. So they are making improvements constantly.
This is the best product for us currently.

Easy to use but I would love to create and save custom reports rather than use the pre-set ones.

I quickly get thorough support - great advice, quick fixes, custom fixes, detailed trouble-shooting and enhancement requests. Video calls with shared desktop, screenshots and super freindly support and technical staff.

UI, links and dashboards are user-friendly, intuitive, adaptable/customizable and more or less logical once you understand the terminology.

Plug ins for EDI to customers, API to 3PL, Shopify, Marketplace, Xero Accounting all work out of the box and are easily tweaked and maximised.

Its been a week now. B2B Payment Gateway resolved. I received a call from Cin7 and there we quick to resolve my support ticket. They told me they are making some changes to the support to make the process faster.
Thanks for the follow up.

Non existant customer services. Huge price increases. Out of date documentation. We are now leaving what once was a decent product.

The system is good, the servers go down from time to time.
That's not enough to raise the price.
I'm thinking of switching to another system. It's not good value for money.

CIN7 Core Software is 3 out 5 but support is -5 out of 5. Their support is disgraceful and an absolute joke.
I'm based in Australia we reported a high priority problem on 19 July which is directly impacting our revenue and 11 employees and they took over 59 hours to respond and now its 80 hours later we can barely get any further updates even though they said this morning its been escalated.

Cin7 is unashamedly extorting its customers.
Below are the subscription increases that have been imposed.

Total price increase over 2 years 43%
Year 1 price increase 24%
Year 2 price increase 19%

Thank you for your reply:
My concerns are with the never ending extortionate annual price increases, not with usability.
The fact that you say that I should be appreciative to use your platform for £17 per day demonstrates how little attention you gave to addressing the concerns I raised. You have given me no comfort that these massive price increases will stop or deminish in the future and have left me no alternative but to run fast towrads an alternative platform.

We are unable to do stock transfers, which is critical to our delivery and invoicing. We utilise individualized serial numbers per item.
We have been using this feature since the early Dear years without a problem.is there is a system hitch.
We have lodged a support request and been issued a ticket-absolutely no response or assistance. This is very urgent

The help desk is the worst I have ever had to deal with in my 40 years of working. They are beyond useless. The system itself is fine - does what all systems can do. But god forbid you have anything that you can't figure out on your own and need the help desk for. Every single time I am forced to contact them, I look at other systems. EVERY SINGLE TIME. I have never actually gotten help or an answer from them. The one area I find that need a total overhaul - the help desk. You do not get an iota of help as an existing customer. Seriously....terrible. Beyond bad. This is the primary reason I would tell you never to sign up with Cin7Core is 100% attributed to their "Help" - actually, no help, desk.

Cin7 is an efficient platform that helps us keep on top of our inventory levels and ensures streamlined operations, I would recommend it!

This is a terrible company. Find a different inventory solution. After 3 years of using their software and paying monthly, our company no longer needs their services. I cancelled 2 days prior to our monthly due date and they still are charging me the monthly fee. Their Terms of Service make no mention of needing at least 10 days to cancel (which is what an email customer service rep told me) - in fact, their terms of service merely state that a monthly subscription can be cancelled before the renewal date. They are dishonest and have lousy customer service. I will never use them again.

Originally a great company to deal with, now they flick their customers the middle finger and make endless silly changes, almost impossible to get sensible answers from customer services who have zero understanding about the system they are representing.
When it works its great , but it is almost like a daily lottery when you login wondering what the latest infuriating change is now..................start listening to your customers, and sack the people messing with what was once a phenomenal product. If it works don't break it!

** UPDATE ** These issues eventually were solved once I was connected with a senior engineer. They went through our experience and admitted fault that our ticket shouldn't have been passed to different agents and that this would have been resolved much quicker with one agent/engineer overlooking it. Furthermore, they have offered a discount for 2 months based on our experience which is appreciated. We are happy with the outcome, but this will be dependent on how they treat future support tickets.
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We left CIN7 for DEAR around 4 years ago and it was the best decision we ever made. Needless to say, it was not a pleasant surprise when CIN7 purchased DEAR. After 6 months, they doubled the cost of the platform and justified it with all these new features (zero of which applied to our needs). We had no issues with DEAR and now we are facing critical bugs frequently. In the past few weeks I have set up 4 support calls (all close to midnight in my timezone because their support is internationally based) and they haven't resolved one issue. They continue to pass on complex solutions for me to do myself, which has taken me hours and hours, and nothing has been resolved. I have asked for credits/refunds on the subscription costs until they can provide a functioning platform, yet they just ignore the requests. For some perspective, the issue we are facing is that we created a new location for manufacturing, and since then the system can't allocate stock from our warehouse location even though the system is saying there is plenty of stock to allocate/pick from (which absolutely should not affect the warehouse location). Their engineers have looked into it and have no clue how to fix it, so we are left having to manually process orders via our website which is throwing all our reporting and invoicing as DEAR/CIN7 can't process these orders.

I jumped on board with them over 5 years ago. Their customer support was outstanding. You'd raise a ticket and the issue was dealt with. They had the knowledge and diagnosed the problem.

About 2022 with the launch of Omni everything went downhill. Customer support is hopeless and tickets take over a week for a response and all they do is provide a link. If I needed a link, I would have googled it. Reaching out to customer service means I have an issue which means personalized help to diagnose issue.

Prices have increased over the years and customer service is getting worse. CIN7 you really need to provide better support. The same level that I experienced when I first jumped on board with you.

We don't use Orderhive but had tested it some years ago. We recently got an email stating that there was a security breach. As we don't use Orderhive I contacted them asking if they could close/cancel/terminate/delete my account.

They ignore me.

Himanshu is specifically the customer service rep I spoke to.

save your money .. Everything is totally unprofessional, from the customer service to the software