I had a very disappointing experience with CloudCone. I purchased a yearly VPS plan for $12.99 on April 13th at 00:33. However, the service was completely unusable due to severe pac... Toon meer
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I ran into a frustrating issue with my VPS where I kept getting "Connection timed out" errors (couldn't access via SSH, VNC console showed 1006, and rebuild wasn't working either). It looked l... Toon meer
Bedrijf heeft geantwoord
Random network issue and server suspend, needed to contact support to fix from tim to time. Doubt their technical skills. Support is not helpful neither, it is slow and ambiguous resolution, not s... Toon meer
Bedrijf heeft geantwoord
Do not use cloudcone, they lost my vps data in los angels and did not provide me any compensation, only 1 month extension they give and they are expecting renewal payment with more extension in futu... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
An unmatched stack of cloud services that collaborate to provide a scalable infrastructure for your online presence, fully managed by friendly humans.
Contactgegevens
Los Angeles, Verenigde Staten
- hello@cloudcone.com
- cloudcone.com
2,2
Slecht
108 reviews
Heeft 70% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Paid for a Year, Service Unusable in 9 Hours – No Refund
I had a very disappointing experience with CloudCone.
I purchased a yearly VPS plan for $12.99 on April 13th at 00:33. However, the service was completely unusable due to severe packet loss and extremely poor network performance. I could barely use it at all.
Because of this, I destroyed the instance within about 9 hours of purchase on the same day.
Despite the service clearly not working as expected, CloudCone refused to provide any refund and insisted on keeping the full 12-month payment for a service that didn’t even work for a single day.
I contacted support and requested escalation, but the response was simply that my plan is “not eligible for refund” according to their billing terms. This feels very unfair, especially for a new customer who barely used the service due to technical issues.
Charging a full yearly fee for less than 10 hours of unusable service is unreasonable and shows a lack of customer care.
I would strongly advise others to avoid long-term plans with this provider unless you are 100% sure the service works well in your region.
Invoice Reference: #1262880
Ticket: #1608169
Very disappointed.
13 april 2026
Review zonder uitnodiging
This is a textbook example of poor service and poor case handling.
Hello,
This ticket being closed while my refund is still not processed is completely unacceptable.
Let me state this clearly: your team failed to deliver the service correctly, failed to handle the cancellation professionally, failed to process the refund within the 7–14 business day timeframe you explicitly provided, and then closed the ticket without resolving the matter. That is not support. That is negligence and extremely poor handling of a paying customer’s case.
Your billing team has already had more than enough time. I was promised action, then given delays, then automated replies, then vague statements such as “shortly,” and now the ticket has been closed while the issue remains unresolved. This behavior is irresponsible and reflects very badly on your company.
I am requesting one final and direct response from a real human, not a bot and not another generic template.
Answer the following clearly:
1. Has the full refund for Invoice #1253251 been processed, yes or no?
2. If yes, on what exact date was it processed?
3. If no, why was the promised 7–14 business day timeframe missed?
4. What is the exact date by which the refund will be completed?
5. Why was this ticket closed before the refund issue was resolved?
Do not send another automated message. Do not send another vague estimate. Do not close this ticket again without a proper resolution.
If this is not resolved immediately with a clear refund status update, I will proceed with escalating the matter formally through every available channel, including payment dispute procedures and public documentation of the full timeline of this mishandled case.
This issue has already taken far longer than reasonable, and your handling from start to finish has been deeply unprofessional.
I expect a proper response and a completed refund without any further delays.
Ahmed Alali
Invoice Reference: #1253251
Ticket: #7201844
11 maart 2026
Review zonder uitnodiging
I cannot recommend this company.
Refund delayed beyond promised timeframe, poor support, and no accountability
My experience with CloudCone has been extremely disappointing.
The service was already delayed from the beginning, and the account was provisioned incorrectly despite me clearly providing the correct white-label hostname in advance. This caused unnecessary delays and prevented me from proceeding properly with my WHMCS integration.
After that, I requested cancellation and a full refund. Their support team explicitly told me that the refund would be processed within 7 to 14 business days. That full timeframe passed, and instead of resolving the issue, I received vague and automated responses saying the refund was still “in queue.”
At no point did they provide a proper explanation for missing their own deadline. They also failed to give a clear processing date or a meaningful human response when I followed up again.
Overall, the handling of this case has been delayed, careless, and unprofessional. Based on my experience, support communication is poor, timelines are not respected, and refund handling is unreliable.
I cannot recommend this company.
11 maart 2026
Review zonder uitnodiging
Antwoord van CloudCone
We acknowledge your concern regarding the delay. This is not the experience we want for our customers, and we take your concerns very seriously.
All refunds are processed in accordance with our Terms of Service, which you can review here: https://cloudcone.com/policies/terms/
We would really like the opportunity to make this right. If you’re open to it, please share the details with us directly through a ticket, and I’ll personally escalate this to our Billing Team to provide you with a clear status update as soon as possible.
Please share your ticket ID via the Trustpilot information request.
We will update you directly on the ticket.
Exceptional Cloud Hosting — Truly Outstanding!
I have been using CloudCone for several months now, and I am absolutely blown away by the outstanding performance and rock-solid reliability of their platform. The servers are blazing fast with impressive uptime, and the pricing is remarkably affordable — a phenomenal value that is hard to beat anywhere else. Their control panel is intuitive and user-friendly, making server management a breeze even for beginners. Whenever I reached out to support, the team responded swiftly and resolved my issues with impressive professionalism and expertise. CloudCone is, without a doubt, one of the most impressive and trustworthy cloud hosting providers I have ever had the pleasure of using. I wholeheartedly recommend CloudCone to anyone seeking a powerful, reliable, and budget-friendly cloud solution!
28 maart 2026
Review zonder uitnodiging
Antwoord van CloudCone
Thank you so much for your kind words and support!
We’re thrilled to hear you’ve had such a great experience with CloudCone. Your feedback truly means a lot to our team and motivates us to keep delivering the best possible service. We appreciate your recommendation!
Exceptional and efficient support!
I had a great experience with CloudCone's support team. I was unable to receive the root password reset email due to my email provider's restrictions. The support agent, Prashant P, was incredibly helpful and professional. He provided the new password directly in the ticket reply as I requested, which resolved my issue instantly. Fast response time and very customer-oriented service. Highly recommended!
28 maart 2026
Review zonder uitnodiging
Antwoord van CloudCone
Thank you for sharing your experience!
We’re glad Prashant and our support team could assist you quickly and effectively. Your feedback means a lot, and we’re happy to know you had a smooth experience with CloudCone. We truly appreciate your recommendation!
His products are very poor
His products are very poor, and basically no one replied to the work order. I submitted a work order for 2 months, but no one processed it. During this period, I contacted him many times and no one responded to the physical examination. It was really bad, so I have never used such a bad merchant.
20 maart 2026
Review zonder uitnodiging
Antwoord van CloudCone
We’re very sorry to hear about your experience and sincerely apologize for the delay and lack of response. This is far from the service standard we aim to provide.
I’d really like the opportunity to make this right. If you’re open to it, please share the details with us directly through a ticket, and I’ll personally escalate this to our team to provide you with a clear status update as soon as possible.
Please share your ticket ID via the Trustpilot information request. Once we have it, we can immediately investigate your work order delay and provide a more accurate response to this review.
We look forward to your reply.
Terrible service
Terrible service. Ever since the server was attacked, I haven't been able to log into the VPS. I submitted a ticket to change the IP, and it's been over a week with no news. When I submit another ticket to ask about the progress, all I get is nonsense. A bunch of trash, operating a trash website.
12 maart 2026
Review zonder uitnodiging
Antwoord van CloudCone
We’re truly sorry for the frustration and inconvenience this has caused. This is not the experience we want for our customers.
We would really like the opportunity to make this right. If you’re open to it, please share the details with us directly through a ticket, and I’ll personally escalate this to our team to provide you with a clear status update as soon as possible.
Please share your ticket ID via the Trustpilot information request.
We look forward to your reply.
Thanks again to the team
I ran into a frustrating issue with my VPS where I kept getting "Connection timed out" errors (couldn't access via SSH, VNC console showed 1006, and rebuild wasn't working either). It looked like a network or node problem at first.
I opened a ticket, and the support team (Harj N and
Prashant P) responded promptly, took ownership, and resolved everything efficiently in a short time. The fix was clean and professional — no back-and-forth hassle, clear communication, and they handled the technical side perfectly.
CloudCone has been reliable for my use case, and when something goes wrong, they step up fast. Highly recommend for anyone needing affordable VPS with solid backup support!
Thanks again to the team — much appreciated! 💚
12 maart 2026
Review zonder uitnodiging
Antwoord van CloudCone
Thank you for your detailed feedback!
We’re thrilled to hear that Harj and Prashant could resolve your issue quickly and professionally. It means a lot to us that our team’s support made a difference, and we truly appreciate your recommendation. Thanks again for trusting CloudCone.
Company Seems Inactive
I have been trying to log in to my CloudCone account but have been unable to access it due to an error. My website has been down for weeks because of this issue. Over the past 10 days, I have sent multiple emails to their support team from different email addresses, but I have received no response at all. This lack of communication makes it feel like the company has gone out of business or is no longer active. Very disappointing experience with their support service. I would be cautious before using CloudCone until they improve their customer support and clarify their status.
1 maart 2026
Review zonder uitnodiging
Antwoord van CloudCone
We sincerely apologize for the trouble and frustration this has caused. This is not the experience we want for our customers, and we take your concerns very seriously.
We would really like the opportunity to make this right. If you’re open to it, please share the details with us directly through a ticket, and I’ll personally escalate this to our team to provide you with a clear status update as soon as possible.
Please share your ticket ID via the Trustpilot information request.
We look forward to your reply.
Bad technical, Bad support, Bad security
Random network issue and server suspend, needed to contact support to fix from tim to time. Doubt their technical skills. Support is not helpful neither, it is slow and ambiguous resolution, not sure if is actually solved.
All was kinda bear-able until their server got hacked in Feb. They have no backup to restore from. All customers lost their data is a problem. But worse, possilby all data on the server already in hand of bad actor and wait to be sold.
Already moved away all my server, after years with CloudCone.
16 februari 2026
Review zonder uitnodiging
Antwoord van CloudCone
Thank you for being with CloudCone for years. We sincerely apologize to you & the small portion of LA users that were affected.
The incident has now been resolved. We published an official incident report explaining what happened, what systems were affected, and the steps taken to contain and resolve it. You can review the full statement here: https://app.cloudcone.com/incident-346624
We respect your decision to move on. That said, it’s important to clarify how backups work in unmanaged VPS environments. CloudCone’s Budget VPS line is self-managed and does not include automatic backups by default. Users are responsible for maintaining off-site backups of critical data.
We also understand that standalone servers from any provider claiming high reliability don’t always give the peace of mind you need, especially when running critical workloads.
That’s why we offer our SC2 (Scalable Cloud Compute) line with Automated Backups, as well as Dedicated Servers with RAID Controllers for users who need extra control and security for sensitive data. We always strongly recommend independent backups for exactly this reason; no single server should ever be the only copy of important data.
At the end of the day, absolute resilience comes from combining the right infrastructure with solid backup practices, and we’re focused on giving our users flexible options that protect what matters most.
As part of our commitment to supporting customers after the incident, we introduced these measures:
Credit Compensation Based on Customer Feedback: All impacted customers automatically received account credits equivalent to one full month of their VPS package. For example, a VPS billed at $60 per year would receive $5 in account credits added directly to the account balance.
Service Extensions: Affected servers will automatically receive a free two-month service extension at each of the next two renewals, for a total of 4 free months of service. For example, a standard 12-month annual renewal will be extended to 14 months at no additional cost. Updated due dates will be applied automatically as renewals occur.
Discounted Monthly Backups: In Q2 2026, affected customers will receive 50% off monthly server backups for up to one year on the upcoming platform. This initiative aims to strengthen long-term data protection and provide additional peace of mind.
Platform Improvements: Our Budget VPS instances are scheduled to be migrated to CloudCone’s new in-house platform, which was already in final testing and is expected to launch by the end of March. The new platform is designed to deliver improved reliability, performance, and enhanced security.
We understand that no form of compensation can fully offset the disruption experienced. However, we emphasized that these actions represent a sincere effort to support customers and improve the overall experience moving forward.
This external attack will not bring us down. As we move forward and the new platform approaches launch, our focus remains clear: learning from the incident, strengthening our systems, and earning back customer trust through real actions, not just words.
We truly value every one of you.
Very Unreliable – Data Loss and Repeated Downtime
We recently lost all data on our VPS, which caused serious business and client issues. This was a major incident and not something we expected from a hosting provider.
Unfortunately, the server went down again today. Experiencing data loss and then repeated downtime makes it very difficult to trust CloudCone for production use.
For businesses, stability and proper backup systems are critical. Based on our experience, the reliability has been very disappointing. I hope they improve their infrastructure and prevent this from happening to others.
22 februari 2026
Review zonder uitnodiging
Antwoord van CloudCone
We truly understand how serious this situation is. Data loss combined with repeated downtime is incredibly frustrating, especially when you're running a business and supporting clients. We apologize for the disruption this caused you.
As for most recent downtime, that is not expected behavior, and we would like to investigate that immediately. If you’d like to discuss your specific case further or need help restoring services, our support team is here and ready to assist. Please ask for Jaden.
As part of our commitment to supporting customers after the incident, we introduced these measures:
Credit Compensation Based on Customer Feedback: All impacted customers automatically received account credits equivalent to one full month of their VPS package. For example, a VPS billed at $60 per year would receive $5 in account credits added directly to the account balance.
Service Extensions: Affected servers will automatically receive a free two-month service extension at each of the next two renewals, for a total of 4 free months of service. For example, a standard 12-month annual renewal will be extended to 14 months at no additional cost. Updated due dates will be applied automatically as renewals occur.
Discounted Monthly Backups: In Q2 2026, affected customers will receive 50% off monthly server backups for up to one year on the upcoming platform. This initiative aims to strengthen long-term data protection and provide additional peace of mind.
Platform Improvements: Your Budget VPS instances are scheduled to be migrated to CloudCone’s new in-house platform, which was already in final testing and is expected to launch by the end of March. The new platform is designed to deliver improved reliability, performance, and enhanced security.
We understand that no form of compensation can fully offset the disruption experienced. However, we emphasized that these actions represent a sincere effort to support customers and improve the overall experience moving forward.
This external attack will not bring us down. As we move forward and the new platform approaches launch, our focus remains clear: learning from the incident, strengthening our systems, and earning back customer trust through real actions, not just words.
We truly value every one of you.
This provider is extremely harmful to…
This provider is extremely harmful to users. Low prices come with no guarantees. I lost my VPS due to the cliché excuse that the Los Angeles server was hacked — without any notification to customers. Many websites went down.
Their response was extremely poor for more than a week, giving various excuses without taking responsibility. They restored the VPS to a different template. During the server downtime, there was absolutely no notification at all. Support is very difficult to reach.
Instead of properly compensating the losses, they only offer a few dollars, and even worse, the server becomes inaccessible even after a rebuild. It gets stuck in a rebuild loop:
Task Progress Status
309309 VPSRestart – complete
309288 CallbackforReinstall – complete
309286 ChangingVPSPassword – complete
309283 VPSStart – complete
309281 InstallRecipe – INFINITE LOOP
It keeps looping until you are forced to destroy your own VPS because the rebuild will never succeed.
After that, they simply say:
"Please note that once the VPS is destroyed it can't be recovered.
Also as stated earlier your plan is not eligible for a refund as outlined in our Billing Terms.
Hope you understand!"
And just like that, you lose your VPS entirely. If you want to deploy again, you must pay again.
Highly not recommended. Never use this provider. The excuses they give are strange and completely unacceptable.
20 februari 2026
Review zonder uitnodiging
Antwoord van CloudCone
We sincerely apologize to you & everyone affected and completely understand how frustrating it is to lose a VPS, especially when it causes multiple websites to go down.
I do want to address this directly: the Los Angeles incident was not a “cliché excuse.” It was a verified incident that impacted part of the budget VPS line infrastructure in LA. This incident has been resolved now.
We published an official incident report explaining what happened, what systems were affected, and the steps taken to contain and resolve it. You can review the full statement here: https://app.cloudcone.com/incident-346624
As for notifications, the team prioritized transparency. Real-time updates were posted on the Official Status Page (https://status.cloudcone.com/) so customers could follow developments as they happened and stay informed throughout the recovery process.
The incident was also openly discussed on LowEndTalk, where both community members and our team addressed questions publicly.
We’ve taken this situation very seriously; isolating impacted nodes, rebuilding infrastructure from clean environments, rotating credentials, and strengthening security measures to help prevent something like this from happening again.
As part of our commitment to supporting customers after the incident, we introduced these measures:
Credit Compensation Based on Customer Feedback: All impacted customers automatically received account credits equivalent to one full month of their VPS package. For example, a VPS billed at $60 per year would receive $5 in account credits added directly to the account balance.
Service Extensions: Affected servers will automatically receive a free two-month service extension at each of the next two renewals, for a total of 4 free months of service. For example, a standard 12-month annual renewal will be extended to 14 months at no additional cost. Updated due dates will be applied automatically as renewals occur.
Discounted Monthly Backups: In Q2 2026, affected customers will receive 50% off monthly server backups for up to one year on the upcoming platform. This initiative aims to strengthen long-term data protection and provide additional peace of mind.
Platform Improvements: Our Budget VPS instances are scheduled to be migrated to CloudCone’s new in-house platform, which was already in final testing and is expected to launch by the end of March. The new platform is designed to deliver improved reliability, performance, and enhanced security.
We understand that no form of compensation can fully offset the disruption experienced. However, we emphasized that these actions represent a sincere effort to support customers and improve the overall experience moving forward.
This external attack will not bring us down. As we move forward and the new platform approaches launch, our focus remains clear: learning from the incident, strengthening our systems, and earning back customer trust through real actions, not just words.
We truly value every one of you.
Great platform
Great platform. I have hosted two of my sites here since 2023
18 februari 2026
Review zonder uitnodiging
Antwoord van CloudCone
Thank you. We’re very happy to hear that you’ve been hosting your sites with us since 2023!
I lost more than 15 years of data
After more than 5 years, they suffered a ransomware attack on their Los Angeles instance, which affected all their VPS nodes. I lost all my data from 15 years of software and my clients' data. They don't do backups and don't offer backups for purchase in their plan. The cheap option ended up costing me dearly!
1 februari 2026
Review zonder uitnodiging
Antwoord van CloudCone
We are truly sorry to hear about the loss of 15 years of data. That’s not just downtime, that’s personal work, client trust, and years of effort. We understand how devastating that feels.
For anyone who wants to read the full official statement from our website, you can find it here: https://app.cloudcone.com/incident-346624
That said, it’s important to clarify how backups work in unmanaged VPS environments. CloudCone’s Budget VPS line is self-managed and does not include automatic backups by default. Users are responsible for maintaining off-site backups of critical data.
We also understand that standalone servers from any provider claiming high reliability don’t always give the peace of mind you need, especially when running critical workloads.
That’s why we offer our SC2 (Scalable Cloud Compute) line with Automated Backups, as well as Dedicated Servers with RAID Controllers for users who need extra control and security for sensitive data. We always strongly recommend independent backups for exactly this reason; no single server should ever be the only copy of important data.
At the end of the day, absolute resilience comes from combining the right infrastructure with solid backup practices, and we’re focused on giving our users flexible options that protect what matters most.
As part of our commitment to supporting customers after the incident, we introduced these measures:
Credit Compensation Based on Customer Feedback: All impacted customers automatically received account credits equivalent to one full month of their VPS package. For example, a VPS billed at $60 per year would receive $5 in account credits added directly to the account balance.
Service Extensions: Affected servers will automatically receive a free two-month service extension at each of the next two renewals, for a total of 4 free months of service. For example, a standard 12-month annual renewal will be extended to 14 months at no additional cost. Updated due dates will be applied automatically as renewals occur.
Discounted Monthly Backups: In Q2 2026, affected customers will receive 50% off monthly server backups for up to one year on the upcoming platform. This initiative aims to strengthen long-term data protection and provide additional peace of mind.
Platform Improvements: Our Budget VPS instances are scheduled to be migrated to CloudCone’s new in-house platform, which was already in final testing and is expected to launch by the end of March. The new platform is designed to deliver improved reliability, performance, and enhanced security.
We understand that no form of compensation can fully offset the disruption experienced. However, we emphasized that these actions represent a sincere effort to support customers and improve the overall experience moving forward.
This external attack will not bring us down. As we move forward and the new platform approaches launch, our focus remains clear: learning from the incident, strengthening our systems, and earning back customer trust through real actions, not just words.
We truly value every one of you.
Do not use cloudcone moving to zelt.ae
Do not use cloudcone, they lost my vps data in los angels and did not provide me any compensation, only 1 month extension they give and they are expecting renewal payment with more extension in future. But this is not going to work, because they lost data, they will do same in future too.
The data loss incident occurred due to hack I believe, very poor server admins running this company. I have moved my service to zelt.ae and become happy to stay there.
2 februari 2026
Review zonder uitnodiging
Antwoord van CloudCone
We sincerely apologize to you & everyone affected, and completely understand that losing data is incredibly frustrating.
We published an official incident report explaining what happened, what systems were affected, and the steps taken to contain and resolve it. You can review the full statement here: https://app.cloudcone.com/incident-346624
As part of our commitment to supporting customers after the incident, we introduced these measures:
Credit Compensation Based on Customer Feedback: All impacted customers automatically received account credits equivalent to one full month of their VPS package. For example, a VPS billed at $60 per year would receive $5 in account credits added directly to the account balance.
Service Extensions: Affected servers will automatically receive a free two-month service extension at each of the next two renewals, for a total of 4 free months of service. For example, a standard 12-month annual renewal will be extended to 14 months at no additional cost. Updated due dates will be applied automatically as renewals occur.
Discounted Monthly Backups: In Q2 2026, affected customers will receive 50% off monthly server backups for up to one year on the upcoming platform. This initiative aims to strengthen long-term data protection and provide additional peace of mind.
We also want to address the concern about this “..will do same in future”. Since the incident, we’ve made structural improvements to the platform and strengthened security controls specifically to reduce future risk. Incidents like this are taken extremely seriously, and significant changes were made as a result.
-Clean reinstallation of the VPS deployment gateway and affected host nodes.
-Rotation of all API keys and sensitive credentials.
-Additional hardening of IP-level access controls and firewall rules.
Platform Improvements: Our Budget VPS instances are scheduled to be migrated to CloudCone’s new in-house platform, which was already in final testing and is expected to launch by the end of March. The new platform is designed to deliver improved reliability, performance, and enhanced security.
We respect your decision to move to another provider and genuinely wish you success there. At the same time, our focus remains clear: learning from the incident, strengthening our systems, and earning back customer trust through real actions, not just words.
We truly value every one of you.
Lost 5 years' worth of backups
Lost 5 years' worth of backups, data, and life work. Had work and data running for more than 8 years in time. migrated and secured, trusting your service. We paid; we were dependent on your infrastructure. You damaged our jobs, the only thing we do to earn a living.
30 januari 2026
Review zonder uitnodiging
Antwoord van CloudCone
We are truly sorry for the impact this incident has had on you and your work. Losing 5 years of backups and 8 years of accumulated data is devastating, and we fully understand the seriousness of the situation.
We acknowledge that you trusted our service to securely host and protect your data, and we regret that we failed to meet that trust. We understand that this has disrupted your livelihood, and we are deeply sorry for the consequences this has caused.
What Happened
As explained in our initial incident report (Please read here: https://app.cloudcone.com/incident-346624), a third-party VPS deployment platform was compromised through a vulnerability, which allowed unauthorized access to certain LA host nodes. This caused disk corruption on the affected nodes. Despite multiple recovery attempts, including raw device analysis and filesystem reconstruction, the data on these nodes was unfortunately irrecoverable. Only a subset of LA VPS nodes were impacted, and customer billing and personal data remained secure.
Updates were continuously provided on our status page (https://status.cloudcone.com/) from the start of the incident so customers could stay informed in real time.
Next Steps for Users
During recovery, affected systems were isolated and rebuilt from a clean state. The impacted nodes are now ready for VPS re-installation, and once customers see the re-install banner in their control panel, it’s safe to proceed with rebuilding services and restoring any available backups. Due to the scale of the event, reinstallations were processed through a queue and typically took 3–6 hours to complete.
Even though this incident was out of our control and isn’t eligible for standard SLA or compensation credits, our team is still reviewing cases to see if any compensation can be offered.
Improvements Taken
Following the incident, we rotated credentials, strengthened firewall and IP-level controls, rebuilt the deployment gateway, and began transitioning away from the affected third-party platform to our own in-house virtualization platform.
We acknowledge the disruption this caused and sincerely apologize.
This external attack will not bring us down. We are continuing to strengthen our infrastructure, enhance our incident response, and improve customer communication to better support our valued clients.
Avoid CloudCone
Avoid CloudCone - Critical Data Loss Risk
After their 2026 security breach, my servers were hacked and all data was permanently lost with no recovery option. Performance is consistently slow and unreliable. Support was unhelpful during the crisis. A high-risk service that wasted my money; I cannot recommend them for any important use.
3 februari 2026
Review zonder uitnodiging
Antwoord van CloudCone
We Are Truly Sorry
We apologize for the impact this incident had on you, especially the data loss, downtime, and disruption to your services. We fully understand how frustrating this situation was, and we sincerely regret that your experience did not meet the level of reliability and communication you expect from us.
What Happened
As explained in our initial incident report (Please read here: https://app.cloudcone.com/incident-346624), a third-party VPS deployment platform was compromised through a vulnerability, which allowed unauthorized access to certain LA host nodes. This caused disk corruption on the affected nodes. Despite multiple recovery attempts, including raw device analysis and filesystem reconstruction, the data on these nodes was unfortunately irrecoverable. Only a subset of LA VPS nodes were impacted, and customer billing and personal data remained secure.
Updates were continuously provided on our status page (https://status.cloudcone.com/) from the start of the incident so customers could stay informed in real time.
Next Steps for Users
During recovery, affected systems were isolated and rebuilt from a clean state. The impacted nodes are now ready for VPS re-installation, and once customers see the re-install banner in their control panel, it’s safe to proceed with rebuilding services and restoring any available backups. Due to the scale of the event, reinstallations were processed through a queue and typically took 3–6 hours to complete.
Even though this incident was out of our control and isn’t eligible for standard SLA or compensation credits, our team is still reviewing cases to see if any compensation can be offered.
Improvements Taken
Following the incident, we rotated credentials, strengthened firewall and IP-level controls, rebuilt the deployment gateway, and began transitioning away from the affected third-party platform to our own in-house virtualization platform.
We acknowledge the disruption this caused and sincerely apologize.
This external attack will not bring us down. We are continuing to strengthen our infrastructure, enhance our incident response, and improve customer communication to better support our valued clients.
CloudCone Los Angeles Hypervisor Incident – Lost 2 VPS & All Data (No Recovery)
I want to share my experience with CloudCone so others can make an informed decision.
I had two active VPS servers in their Los Angeles (DC1) location. Both servers went completely offline for multiple days due to a hypervisor-level security breach, confirmed by CloudCone’s own status page.
What Happened:
CloudCone reported a hypervisor outage caused by unauthorized management-layer access.
Affected VPS nodes were isolated and rebuilt.
Customers were told reinstallation was mandatory.
All existing VPS data was permanently lost.
No disk-level recovery was offered.
CloudCone explicitly required VPS reinstallation before service could resume, which formatted the disks and destroyed all data.
Impact on Me:
2 VPS servers completely lost
All production data gone
Services down for 6+ days
Support ticket was locked and closed, with replies redirected to a generic status page
No clear recovery timeline
No compensation offered
Support Experience:
Acknowledged the incident, but communication was one-way
Tickets were locked
Users told to wait for emails
No individual recovery options
No immediate compensation
Important Notes from CloudCone:
Billing systems were not compromised
Only a subset of nodes affected
From a customer perspective, the result is identical: total data loss on affected VPS instances.
Final Thoughts:
I understand that security incidents happen. But CloudCone’s handling was unacceptable for any production workloads:
Mandatory reinstall with no recovery options
Multiple days of downtime
Locked support tickets
Complete loss of customer data
Recommendation:
If you are considering CloudCone:
Treat local VPS storage as disposable
Maintain frequent offsite backups
Be prepared for full data loss
Based on my experience, I cannot recommend CloudCone for critical or production systems. Using them for anything important is high-risk and irresponsible.
1 februari 2026
Review zonder uitnodiging
Antwoord van CloudCone
We Are Truly Sorry
We apologize for the impact this incident had on you, especially the data loss, downtime, and disruption to your services. We fully understand how frustrating this situation was, and we sincerely regret that your experience did not meet the level of reliability and communication you expect from us.
What Happened
As explained in our initial incident report (Please read here: https://app.cloudcone.com/incident-346624), a third-party VPS deployment platform was compromised through a vulnerability, which allowed unauthorized access to certain LA host nodes. This caused disk corruption on the affected nodes. Despite multiple recovery attempts, including raw device analysis and filesystem reconstruction, the data on these nodes was unfortunately irrecoverable. Only a subset of LA VPS nodes were impacted, and customer billing and personal data remained secure.
Please note that the initial public report took time to finalize because the investigation was still ongoing. However, updates were continuously provided on our status page (https://status.cloudcone.com/) from the start of the incident so customers could stay informed in real time.
Next Steps for Users
During recovery, affected systems were isolated and rebuilt from a clean state. The impacted nodes are now ready for VPS re-installation, and once customers see the re-install banner in their control panel, it’s safe to proceed with rebuilding services and restoring any available backups. Due to the scale of the event, reinstallations were processed through a queue and typically took 3–6 hours to complete.
Even though this incident was out of our control and isn’t eligible for standard SLA or compensation credits, our team is still reviewing cases to see if any compensation can be offered.
Improvements Taken
Following the incident, we rotated credentials, strengthened firewall and IP-level controls, rebuilt the deployment gateway, and began transitioning away from the affected third-party platform to our own in-house virtualization platform.
We acknowledge the disruption this caused and sincerely apologize.
This external attack will not bring us down. We are continuing to strengthen our infrastructure, enhance our incident response, and improve customer communication to better support our valued clients.
The servers across the entire region…
The servers across the entire region crashed, causing all users in that region to lose all their data, which is irretrievable. There has been no public statement from the authorities, and several days have passed without any compensation, restitution, or even a single word.
3 februari 2026
Review zonder uitnodiging
Antwoord van CloudCone
We Are Truly Sorry
We apologize for the impact this incident had on you, especially the data loss, downtime, and disruption to your services. We fully understand how frustrating this situation was, and we sincerely regret that your experience did not meet the level of reliability and communication you expect from us.
What Happened
As explained in our initial incident report (Please read here: https://app.cloudcone.com/incident-346624), a third-party VPS deployment platform was compromised through a vulnerability, which allowed unauthorized access to certain LA host nodes. This caused disk corruption on the affected nodes. Despite multiple recovery attempts, including raw device analysis and filesystem reconstruction, the data on these nodes was unfortunately irrecoverable. Only a subset of LA VPS nodes were impacted, and customer billing and personal data remained secure.
Please note that the initial public report took time to finalize because the investigation was still ongoing. However, updates were continuously provided on our status page (https://status.cloudcone.com/) from the start of the incident so customers could stay informed in real time.
Next Steps for Users
During recovery, affected systems were isolated and rebuilt from a clean state. The impacted nodes are now ready for VPS re-installation, and once customers see the re-install banner in their control panel, it’s safe to proceed with rebuilding services and restoring any available backups. Due to the scale of the event, reinstallations were processed through a queue and typically took 3–6 hours to complete.
Even though this incident was out of our control and isn’t eligible for standard SLA or compensation credits, our team is still reviewing cases to see if any compensation can be offered.
Improvements Taken
Following the incident, we rotated credentials, strengthened firewall and IP-level controls, rebuilt the deployment gateway, and began transitioning away from the affected third-party platform to our own in-house virtualization platform.
We acknowledge the disruption this caused and sincerely apologize.
This external attack will not bring us down. We are continuing to strengthen our infrastructure, enhance our incident response, and improve customer communication to better support our valued clients.
There are 2 things that failed humanity
There are 2 things that failed humanity
1 is the Epstein files, and the other one is having to trust your business to CloudCone.
Their server got hacked, and somehow they are unable to recover any data. It's been my worst hosting investment ever.
30 januari 2026
Review zonder uitnodiging
Antwoord van CloudCone
We Are Truly Sorry
We apologize for the impact this incident had on you, especially the data loss, downtime, and disruption to your services. We fully understand how frustrating this situation was, and we sincerely regret that your experience did not meet the level of reliability and communication you expect from us.
What Happened
As explained in our initial incident report (Please read here: https://app.cloudcone.com/incident-346624), a third-party VPS deployment platform was compromised through a vulnerability, which allowed unauthorized access to certain LA host nodes. This caused disk corruption on the affected nodes. Despite multiple recovery attempts, including raw device analysis and filesystem reconstruction, the data on these nodes was unfortunately irrecoverable. Only a subset of LA VPS nodes were impacted, and customer billing and personal data remained secure.
Please note that the initial public report took time to finalize because the investigation was still ongoing. However, updates were continuously provided on our status page (https://status.cloudcone.com/) from the start of the incident so customers could stay informed in real time.
Next Steps for Users
During recovery, affected systems were isolated and rebuilt from a clean state. The impacted nodes are now ready for VPS re-installation, and once customers see the re-install banner in their control panel, it’s safe to proceed with rebuilding services and restoring any available backups. Due to the scale of the event, reinstallations were processed through a queue and typically took 3–6 hours to complete.
Even though this incident was out of our control and isn’t eligible for standard SLA or compensation credits, our team is still reviewing cases to see if any compensation can be offered.
Improvements Taken
Following the incident, we rotated credentials, strengthened firewall and IP-level controls, rebuilt the deployment gateway, and began transitioning away from the affected third-party platform to our own in-house virtualization platform.
We acknowledge the disruption this caused and sincerely apologize.
This external attack will not bring us down. We are continuing to strengthen our infrastructure, enhance our incident response, and improve customer communication to better support our valued clients.
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