CloudCone Reviews 108

Worse service of all, their LA stack got hacked, all OUR data was lost and services are still unavailable after 5 days.
No compensation, no straight and accurate information, their support service will copy & paste the same explanation with no accountability from them.
This is not a serious company, if you are running Prod services use any other serious cloud provider.

Their VPS in Los Angeles was hacked, and their support team hasn't resolved anything. I've been without access for five days now, and the worst part is that I didn't have any backups. My website and everything else is gone because of them. It was the worst experience ever. I wouldn't recommend this provider under any circumstances.

It used to be good, until they let hacker ransom all data on server in LA.

And almost 2 days my VPS still cannot access, and i do not know how long i have to wait. And seem like all data also gone.

Even the enterprise did not have their backup plan.

My VPS with CloudCone went down due to a security breach in their platform (Virtualizor). An attacker accessed the LA VPS nodes, damaged my VPS disk, and all data was permanently lost and irrecoverable, as confirmed by CloudCone themselves.

This incident caused:

Complete loss of my server data

Extended downtime

Business disruption and financial losses

I did not have backups, and because the issue was caused by a platform vulnerability outside my control, my services could not be restored at all.

This was also the second major outage within one year, which raises serious concerns about reliability for business-critical use. While CloudCone explained the incident and listed future precautions, the damage was already done.

If you are running production systems or client websites, be aware of the risks.

update:#3607234My account is restricted from logging in, and I can't even resubmit a support ticket.
update：Ticket #: 6910161
I did not maliciously register two accounts; it was because the previous account had deposit issues that remained unresolved for a long time. As for the deposits, I don't believe I violated any platform rules, nor did I see any warnings or notifications.

The official website says that it supports partial refunds, and it has not been processed for a month after submitting the refund, and no one replied to many contacts, because of the refund problem, a new account was registered, and the website has registered multiple accounts on the grounds that it violated the user agreement, embezzling the user's 7,000 dollars of careless mistaken recharge.

16 days, NO Ticket reply.
I feel like crying 😭😭😭😭🥹.
I have ignored all the complaints here and other platforms. i have recommended them to other devs only to experience the damn frustration myself.
Server is Down, Funds are held, no one is answering you at all.

I'm very satisfied with this company's products (I've used them for about a year) from a cost-performance perspective. For a multi-core, memory-based server costing around $30 per year, with only about three downtimes and consistent speed, it's absolutely acceptable. Perhaps because I chose a budget-friendly solution for testing and development, my expectations for stability were relatively low. Customer service was also acceptable, except for inconsistent response times and a later reluctance to provide support. I like the company's website design; it's very comfortable to use. I haven't purchased the SC2, so I don't know if there are any differences in quality (not just in functionality).

If customer service quality is improved (more humanized) and there is a corporate-level solution, I would give it five stars.

With such high cost-performance, overselling may be unavoidable. Therefore, after major promotions each year, there may be a short period of slowdown, but you can feel that the company is making progress and developing.

I had some problems trying to resize the disk on two servers here at the company, one of which was a legacy and extremely critical server. I opened a support ticket with the Cloudcone support team and received excellent service; the entire support and operations team deserves praise! They gave me their full support and attention to help resolve the situation.

I am extremely grateful for their exceptional helpfulness, patience, and for all the help and attention they provided.

Thank you, Cloudcone team! You were amazing!

Support is super responsive seems like US based, The custom console they have seems one of the best and easy to use for regular VPS maintenance and stats. I’ve had 100% uptime so far, which is awesome!! They do offer other services like dedicated, email and, CDN which kind of makes them one stop shop for hobbyist and small scale need. I have used their email service in the past and in the very competitive in price and easy to use with no such weird limit. I’d definitely recommend CloudCone for anyone needing reliable VPS or email hosting without breaking the bank.

I have a budget VPS on CloudCone.
The budget VPS is a $100+dollar vm (Promotion price $80) with 8 vCore, 8G Ram and more than 200GB storage.

NOTE: Staff were very helpful on finding root cause and resolving my issue. My now-resolved issue goes below for reference:

When I Rebuild (fresh Debian or Ubuntu OS), after installing a few packages, the system looses internet access, a few minutes later the VNC access is also lost you have to reboot, the same thing happens in a few minutes again.

I have had this VPS for 3+ months now and have been struggling hard to just run the machine without freezing.
I have 3 tickets with them just for this machine in this period.
The first one was about the performance (appears less powerful than a 2c 2g machine elsewhere) about which support told it was because of the promotion period that everyone is testing their node (ticket #5918194).

The second was about loss of connectivity, without any result other than rebuilding the OS multiple time
The last ticket (still open #9629084) I cannot rebuild the VPS anymore nor can exit the recovery mode (deactivation via dashboard takes forever then fails)

The support staff are responsive (within a few hours) and are willing to help, but they cannot do any magic since the platform is unable to perform IO/Compute in a normal matter in a way that the machines could work smoothly.

Another issue is that support process requests username/passwords which is inconvenient (had not such experience elsewhere )

This server is perfect for personal learning and project practice. It allows me to reliably deploy my personal websites and applications while giving me the opportunity to practice various operations skills, such as server management, network configuration, and automated deployment. For anyone looking to improve their technical skills and get hands-on experience with server environments, this server is cost-effective and highly dependable. It provides stable performance and a smooth experience for daily development, testing, and running personal projects

I want to share my recent experience with CloudCone to help others make informed decisions.
Issues encountered:

Submitted support tickets that took 2+ days with minimal responses
Problems remained unresolved despite multiple follow-ups
Extremely slow response times for basic technical issues
Poor communication and lack of updates on ticket progress

What I expected vs. what I got:

Expected reasonable support response times
Got frustrating delays and unresolved issues
Needed access to backup my data when service failed
Had to repeatedly ask for basic assistance

My recommendation:
Based on this experience, I'd suggest looking into alternative VPS providers that offer more reliable support. When you're running services that matter, responsive support is crucial.

If I could, I wouldn't even give one star. This provider is nothing short of a disreputable scamming provider. I had to top up my balance to buy a VPS from them. After I topped up, they banned my account, claiming I had multiple accounts. But I hadn't bought any services from this provider in a long time, and I don't see anything wrong with using a new account. Furthermore, after they banned my account, a support ticket was automatically opened, but it was set to the lowest priority. A long time has passed, and they still haven't replied to any messages.

Rebuilding instance takes hours to complete, stuck in so called "InstallRecipe". Obviously some bugs got in the way.
Cannot get emails after SSH password reset, and no other options in accessing root. It claimed some 99% up time, the server is up, but not able to accessing it, it is actually downtime for me.
Tickets take long time to be responded.

Title:
CloudCone sold unusable IP, refused refund – poor integrity

Review body:
I purchased a VPS on July 13, 2025, and received an IP address that is completely inaccessible from China. I ran thorough network tests through multiple ISPs and confirmed that the IP was blocked or otherwise non-functional.

I requested a refund within their 7-day policy. Support admitted the IP did not work in China, yet refused to refund. Instead, they offered to “change the IP” for free, which normally costs extra. Later, another staff tried to charge again for the same. This shows internal inconsistency and delay tactics.

After investigating further, I found multiple user reports across platforms about CloudCone repeatedly assigning IPs from the same problem range. Users are often forced to pay extra to fix a service they already paid for. This is deceptive and predatory.

They delayed my refund request and ignored policy obligations. I have already filed complaints through other platforms and will continue submitting reports to relevant consumer protection authorities.

If you’re a user in Asia, especially China, beware. The service may be completely inaccessible, and the company may refuse to take responsibility.

cloudcone was the 5th hosting company i moved my websites and POS systems for my company und the service i get has been good so far.

I have recommended CloudCone to many of my local friends. Support has been fast, usually takes about 30 minutes in working days, but takes a bit long in weekends, however my issues were always resolved.

So far, happy

I have been using CloudCone for 2 years and about 4 months. The experience has been great so far. The connection to the Middle East is top notch.

The support has been great too, I am able to get a response under 30 minuted to 1 hour for non urrgent requests.

I have recommended many clients to cloud cone and would keep doing the same. My primary products are SC2 and VPS. So far so good

So fragile. I;ve been using this for 4 years AND THIS IS WHAT THEY IINFORM ME. Rubbish!
Hi ,
On June 20th, there was a critical incident that affected the node: S55 Unfortunately, the incident has caused the S55 node's RAID 10 disk array to malfunction which resulted in data loss, and recovery is not possible at this stage.



Data Restoration Options:

Option 1 - If you have used our backup/snapshot services, you do not have to worry, we have already restored your server to the latest available backup.

Option 2 - If you have your own backups, you can rebuild your server and manually restore your data.

If none of the options above can be useful for you, we will not be able to restore your server's data. We are sorry for the loss and we really wish we could help you out. You may contact our billing department to arrange compensation based on your account. If there is anything we can do to help, please let us know.

--

Regards,

Raneesh TR

20.06.2025 (18:40 GMT+7) until current (21.06.2026 09:20 GMT+7) Node S55 cannot be accessed.
No respond from Live chat (so LIVE CHAT is only responding when it comes to normal situation)
Ticket has been raised and NO REPLY AT ALL.

my refund is already 18 days old well beyond their promise to process it within 7-14 days. what a joke of a company. will never trust this Sri Lankan vps provider again.

if u dont want to experience vps oversubscription and high latency with this provider then suggest going for netcup instead

I joined CloudCone to try the Bunny Y easter egg game. I found the code, tried deploying the server—and it kept getting deleted by their system. Repeatedly. No explanation. No support. Just silence.

It felt like a scam, so I deleted everything and requested a refund. That was 29 days ago. Since then? Only bot replies, empty promises, and still no refund.

CloudCone lured users with a fake event, then vanished when called out. Absolutely shady. Avoid at all costs.