I would like to leave a positive review for Spencer Jones. He was incredibly helpful, patient, and professional. He helped me update my custom order for 15 covers, explained the 'Assurance Plus' in de... Toon meer
Bedrijf heeft geantwoord
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Ordering was super easy, just had to enter in the correct dimensions and when the cover came it fit perfectly. Looks to be good quality and is waterproof, now will have to see how it stands up to the... Toon meer
Bedrijf heeft geantwoord
Le matériel utilisé pour la fabrication des coussins est d’une très bonne qualité et ils sont très confortables. Bon respect du temps de livraison…je recommande ce site sans problème.
Bedrijf heeft geantwoord
While the delivery was delayed slightly, it still arrived sooner than expected. All items I ordered were within .5 inch of the requested measurements and fit perfectly. The standard material thickness... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Buy Online Patio Covers, Covers for Outdoor TVs, Fire Pits, Firewood, Custom BBQ Grill Covers at Coversandall. 15% Off Plus FREE SHIPPING on Orders Over $99
Contactgegevens
Verenigde Staten
- coversandall.ca
4,5
Uitstekend
3K reviews
Heeft 60% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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Custom Mesh Privacy Screens
The Custom Mesh Privacy Screens that we ordered were not as "Private" as we were led to believe and are actually quite see-through. The picture seen on the web-site portrays them as opaque, but in reality they are transparent.
27 augustus 2025
Review zonder uitnodiging
Antwoord van Covers&all
Hi Bill, Thank you for sharing your feedback. We’re very sorry that the Custom Mesh Privacy Screens did not meet your expectations and for any inconvenience caused. Please note that we always ship the exact product selected while placing the order, so the screen you received would be based on your chosen option. We are unable to locate your order under your name, which makes it difficult to confirm whether you purchased the Fence Mesh (85% privacy with more airflow) or the Fence Mesh Plus (90% privacy with higher coverage). Your feedback about the product appearance versus the website images is valuable, and we will review this to make the details clearer for future customers. If you’re experiencing further issues, we kindly request you to share your order number with us at reviews@groupbayport.com so we can look into it right away and assist you further.
The attention to detail and assistance…
The attention to detail and assistance in helping me to understand the customization process was wonderful. The quality of material and workmanship were as described.
27 augustus 2025
Review zonder uitnodiging
Antwoord van Covers&all
Hey Rob! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Nous avons eu un malentendu sur la…
Nous avons eu un malentendu sur la commande, mais grâce à l'intervention amicale et serviable de monsieur Arti , nous avons pu trouver une solution équitable pour tous.. Merci
28 augustus 2025
Review zonder uitnodiging
Antwoord van Covers&all
Hey Jean! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Easy and Expeditious
I was actually amazed at both the ease of the ordering and at how quickly the turn around was between submitting the measurements for my patio furniture and the arrival of the covers!
They all fit perfectly. I'm very grateful. Thank you!
5 augustus 2025
Review zonder uitnodiging
Antwoord van Covers&all
Hey Pam! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Antwoord van Covers&all
Hey Sylvain! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I am waiting for a reply regarding a…
I am waiting for a reply regarding a return of the curtains for a refund and/or to replace the grommets with standard size grommets that will accommodate a 1" tension bar curtain rod. I have not found any tension bars that fit the undersized grommets that are on the curtains you sent me.
24 augustus 2025
Review zonder uitnodiging
Antwoord van Covers&all
Thank you for reaching out, and we sincerely apologize for the delay in response regarding your return and grommet issue.
To assist you further, we kindly ask that you email us the full details of your request—including your order number and any relevant photos—so we can review the matter promptly and provide the best possible resolution, whether that be a return, refund, or replacement with standard-size grommets suitable for a 1" tension rod.
Please email the information to reviews@groupbayport.com, and our team will prioritize your case.
We appreciate your patience and look forward to resolving this for you as quickly as possible.
Cover for portable bbq
I appreciated the attention to detail that the designer showed by going the extra mile to verify the dimensions with me. However, although it's a well-made, sturdy cover, it's a bit too large( by 2" or 2&1/2" on all sides); I would have preferred it to be more snug fitting.
16 augustus 2025
Review zonder uitnodiging
Antwoord van Covers&all
Hi Estelle, Thank you for your thoughtful feedback! We're glad to hear you appreciated the designer's attention to detail and found the cover well-made and sturdy.
To ensure ease of use, we do allow a 1" to 2" leeway on all sides for smooth installation and removal, especially for custom-fit covers. This slight flexibility helps prevent stress on the seams and fabric over time. That said, we understand your preference for a snugger fit and truly value your input — it helps us continue refining our designs.
If there's anything more we can assist you with, please don’t hesitate to reach out!
Update 10/22/25 Improper fit with cushions
Updated to 5 stars. After submitting new measurements to include the cushions, and paying the agreed upon 65% of the replacement cost, the new cover fits well and easily handled recent high winds and rain.
Many emails were exchanged to ensure that the measurements were accurate and the correspondence was always timely, courteous, and respectful.
I was pleased to receive my crescent-shaped sofa cover a few days earlier than expected.
The cover material and colour came as ordered. However, the cover is too small, and does not fit properly. I triple-checked the dimensions before submitting the order. My intention was to cover the sofa with the cushions still on, and that is probably the reason for the bad fit.
I recommend the company provide a "tip" to future customers, to include the cushions when measuring with the intend to cover the cushions and sofa.
19 augustus 2025
Review zonder uitnodiging
Antwoord van Covers&all
Hello John, we are sorry for the inconvenience caused to you. The order was processed as per your approved dimensions and mock-up. However, since your satisfaction is our priority, our team has contacted you and provided a replacement at a discounted price. If you have any other concerns, please feel free to contact us.
Website is well laid out and the…
Website is well laid out and the instructions on ordering the correct cover for our need was explained well. Ordering, shipment and delivery went well. I've ordered from Coversandall in the past and will order in the future. I've also referred the company to family.
12 augustus 2025
Review zonder uitnodiging
Antwoord van Covers&all
Hey Mark! We're pleased to know that you had a positive experience with us. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Patio sofa cuchions
It was good to have the opportunity to review the mockups and make changes prior to finalizing the order.
Cushions were exactly as ordered - no surprises.
It was bit confusing trying to understand what welting was and if I wanted it however the designer was able to provide me with pictures of actual cushions which helped. Mockup of the different welting styles would help.
12 augustus 2025
Review zonder uitnodiging
Antwoord van Covers&all
Hi Bob, Thank you for sharing your feedback. We’re glad to hear that the cushions arrived just as you ordered and that the mockups gave you the chance to make changes before finalizing. We apologize for any confusion regarding welting, and we’re happy our team was able to provide additional pictures to guide your decision. Your suggestion about offering mockups of different welting styles is very valuable, and we’ll be sure to consider it to improve the experience for future customers.
Antwoord van Covers&all
Hey David! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Quality Sturdy Cover Tarp
Quality sturdy cover tarp. Made exactly to my specifications. Very satisfied with workmanship.
16 augustus 2025
Review zonder uitnodiging
Antwoord van Covers&all
Hey Barbi! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Antwoord van Covers&all
Hey Alex! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Ordering is easy
Ordering is easy. If you need help it is there. Support answers very quickly. The product is amazing. Shipping is quick. I feel cost is reasonable for the quality of the product.
27 juli 2025
Review zonder uitnodiging
Antwoord van Covers&all
Hey Peter! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The worst experience I ever had…
UPDATE-The company send me a replacement cover , it was a very long process that I had to provide full of video with tape measurement . Not obvious for an older woman like me . It was to make sure it fit … well it did but arrived again with many stained that I had to wash as per their own request… I do not find this company professional.. The communication was better , that is why I am change to 3 starts instead of one ..
I received my cover very dirty and didn't fit my Storage Outdoor box. I sent Pictures & Video , opened a ticket . No answer .. I called the customer service , Line is so bad , so much noise , couldn't hear well the agent ... I am so dissapointed and desperate ... The worst experience I ever had ordering online.. very bad website , bad communication.. my order came didn’t fit my outdoor storage, came even dirty with bad black stain … I open a ticket and no reply despite I’m sending email. No one is answering.. I do not recommend this company at all .. I think I loss my money and no cover 💔
unless they wake up and treat me with respect I am really not impressed at all
7 augustus 2025
Review zonder uitnodiging
Antwoord van Covers&all
We’re sorry for the inconvenience caused to you. Unfortunately, we are unable to locate the order using the review name and email address provided. We kindly request you to email us at feedback@coversandall.com with your order number and concern, addressed to the Review Team, so that we can verify the details and assist you further.
Website was easy to navigate
Website was easy to navigate. Prices were very reasonable. Delivery was "ahead of schedule". It was an awesome experience as a first time customer!
30 juli 2025
Review zonder uitnodiging
Antwoord van Covers&all
Hey Mike! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
As usual
As usual, the production team produced another wonderfully crafted product to my exact dimensions.
1 augustus 2025
Review zonder uitnodiging
Antwoord van Covers&all
Hey Tony! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Finally received the sail I'd ordered
Finally received the sail I'd ordered. Well made and sturdy.
My complaints relate to the website and ability to communicate about the dimensions, etc.
7 augustus 2025
Review zonder uitnodiging
Antwoord van Covers&all
Hey Rox! We are delighted to hear that you are pleased with our product. However, we will surely consider your feedback in regards to the service and website to make the customer experience better. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Arrived promptly
Arrived promptly, well made and works to block hot sun in the afternoon.
9 augustus 2025
Review zonder uitnodiging
Antwoord van Covers&all
Hey Vicki! We are delighted to hear that you are pleased with our product and turnaround time. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Patio Furniture Custom Covers.
I ordered custom covers for my patio furniture. The design department were very thorough in reviewing the measurements that I provided. I had measured one of the chairs incorrectly (twice!!!) and this was noticed and queried, allowing for correction before the covers were manufactured. Delivery was on time. The covers are well made and look great. The packaging is excellent with an additional bubble wrap internal envelope. I'm very happy with my purchase and am confident in recommending Coversandall to friends and family.
5 augustus 2025
Review zonder uitnodiging
Antwoord van Covers&all
Hey Gill! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
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