I have bought a shoe in Sweden/Orebro, my first experience cost 66 euros that shoes excessive damage in 3 weeks. I have rais a complaints but unfortunately, I found it difficult with the returns proce... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The ladies in the Hemel Hempstead shop were very helpful, polite and couldn’t do enough for me. They had a lot of time for me and made the experience enjoyable choosing my trainers.
Bedrijf heeft geantwoord
Very disappointing experience. I visited with my children, and my son was holding a bike—not riding it. My daughter briefly tried to sit on it while I was right next to her. A staff member (tall Asi... Toon meer
Bedrijf heeft geantwoord
Can't fault their online service. My order arrived quickly. Ordered 3 pairs. One was to check size (sometimes I take a larger size depending on width). The larger one needed to be sent back bec... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Deichmann UK is the British branch of Deichmann, one of Europe’s largest footwear retailers and focuses on offering affordable, trend‑driven shoes for women, men, and children, along with accessories. Deichmann operates multiple stores across the UK and our website provides a store locator to help customers find the nearest branch: https://www.deichmann.com/en-gb as well as a fantastic range of: - Women’s footwear: heels, trainers, boots, sandals, flats, and more, including big brands like Nike, adidas, Skechers, and Bridgerton‑branded styles. - Men’s footwear: trainers, formal shoes, boots, sports shoes, and casual styles, often with regular discounts on major brands. - Kids’ footwear: school shoes, trainers, boots, sandals, and character-themed designs. - Accessories: bags, socks, and seasonal items.
Contactgegevens
16 Compass Point, , LE16 9HW, Market Harborough, Verenigd Koninkrijk
- 01858 468546
- service-uk@deichmann.com
- deichmann.co.uk
3,2
Gemiddeld
592 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
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Placed an order with Deichman
Placed an order with Deichman. Paid for shoes and delivery. Evri were delivering. Evri said they had delivered. They had not. I have CCTV , I was also in the house. No delivery. I contacted Deichman to say I have not received the shoes. Sent two emails up to now. They have not even replied. They have my money. I have no shoes.
22 maart 2025
Review zonder uitnodiging
Antwoord van Deichmann
Thank you for your review, however your refund was processed back to the PayPal account you used to placed this would have cleared on 1/4/2025, a screen shot of the refund has been emailed to you.
Your Deichmann Team
Very happy with deichmann placed my…
Very happy with deichmann placed my order and received it promptly
26 maart 2025
Review zonder uitnodiging
Antwoord van Deichmann
Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.
Your Deichmann Team
Order came quick
Order came quick. 4-5 days. Returns were easy, as could be returned to any store. I managed to find in store what I was looking for actually. I love the prices, as they are really good especially in sale.
20 maart 2025
Review zonder uitnodiging
Antwoord van Deichmann
Feedback is always important to us and we very much appreciate you leaving a review.
Your Deichmann Team
First and last time avoid in future
Placed order in store as no size in stock. Waited 5 days nothing arrived, contacted for a refund was advised will be in my account 3/5 days. Week later still nothing. Contacted them again and again. Causing inconvenience to me having to go out again shoe shopping (men hate to shop) expense on fuel and time. . I’m still waiting on my money back and no compensation offered for poor experience
8 maart 2025
Review zonder uitnodiging
Antwoord van Deichmann
I'd like to start by apologising, the last thing we want to do is disappoint our customers and on this occasion we've obviously let you down. So please accept sincere my apologies for the inconvenience caused.
Your Deichmann Team
Antwoord van Deichmann
Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.
Your Deichmann Team
Bought a pair of Mary Janes from here…
Bought a pair of Mary Janes from here for my birthday. Wore then once indoors and they totally totalled my feet. I could hardly walk in them and I only wore them for 2 hours. Tried to return them telling the manager that they were only worn indoors and how they hurt my feet and she gave me a gift card. Why would I want a gift card I want my money back I only wore them 2 hours indoors!! I could never wear them again cause of the agony. The audacity Deichmanns have for selling a terribly made shoe and then not allowing refunds is disgusting. Will never be returning here again.
13 maart 2025
Review zonder uitnodiging
Antwoord van Deichmann
Thank you for your review and I am sorry to hear about your recent purchase, did you have a proof of purchase for the shoes as a gift card is only issued for the current selling price when this is not available.
Your Deichmann Team
Straight forward collection service…
Straight forward collection service from a store of my choice without the postage fees 👊
10 maart 2025
Review zonder uitnodiging
Antwoord van Deichmann
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Your Deichmann Team
Buy online, pick up in store, great process, nice shoes
Found great value shoes online then did a Click & Collect order to my local store. Process very smooth and products just right!
10 maart 2025
Review zonder uitnodiging
Antwoord van Deichmann
Thanks for the amazing review! We're thrilled that you enjoyed your experience with us. Your feedback is greatly valued. Hope to see you again soon!
Your Deichmann Team
Excellent!
I placed an order for a new pair of my favourite Bench trainers at around 10am on 7th March (bonus: free delivery plus 10% off!), and they arrived at my door 24 hours later! Brilliant! Highly recommended!!
7 maart 2025
Review zonder uitnodiging
Antwoord van Deichmann
We’re delighted that you are happy with your Deichmann experience. Thanks so much for taking the time to share your feedback.
Your Deichmann Team
Antwoord van Deichmann
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
Your Deichmann Team
Bought a bag
Bought a bag, not really big enough so returned. Very easy return, the staff so helpful and suggested different bag, which turned out to be perfect. So pleased with whole transaction
1 maart 2025
Review zonder uitnodiging
Antwoord van Deichmann
We’re delighted that you are happy with your Deichmann experience. Thanks so much for taking the time to share your feedback.
Your Deichmann Team
Do not believe what the “Staff” have to…
Do not believe what the “Staff” have to say, they do *not* cater for size 9 women. Customer services was appalling, “staff” thought it appropriate to DOWNRIGHT LIE to a disabled person who was CLEARLY labelled by a sunflower lanyard and the size of whose feet are a direct comorbidity of the condition she has. The claim that they have an “online marketplace” does not fly with me. Yes, they do have an online marketplace, but it does *NOT*, I repeat DOES NOT cater for the needs of women who wear size nine shoes! This is ABLEISM. Last time I checked, ABLEISM is ILLEGAL in the UK. Equality Act (2010)
FYI: sending me a generic response and expecting me to follow through on it is NOT, never has been and never will be customer service. I demand better!
7 februari 2025
Review zonder uitnodiging
Antwoord van Deichmann
I'd like to start by apologising, the last thing we want to do is disappoint our customers and on this occasion we've obviously let you down.
Please email us at service-uk@deichmann.com with Trustpilot in the subject stating which store and this will be followed up for you.
Your Deichmann Team
Always a great service
Always a great service, easy to order non shop items online and get them delivered to the store in a couple of days
27 februari 2025
Review zonder uitnodiging
Antwoord van Deichmann
That's great to hear! Thanks for your review 😊
Your Deichmann Team
Juliana -great customer dervice
I went with my husband to Deichmann store at Lewisham Shopping centre on Sunday. The service provided by Juliana was great. She was very patient and explained everything regarding the boots conservation. She was smiling and was so natural, things you barely see when you shop. No fuss, no fake smiles just a pure and naturally great customer service. The way we really like. Thank you, Juliana. You will definitely find us coming back to this store!
23 februari 2025
Review zonder uitnodiging
Antwoord van Deichmann
Thanks for the amazing review! We're thrilled that you enjoyed your experience with us. Your feedback is greatly valued and forwarded onto the Lewisham store. Hope to see you again soon!
Great service
Although certain ranges seem smaller in size than others, I can usually buy from Deichmann knowing that they'll just fit. However, some boots I wanted weren't in my local store so I ordered online.
Unfortunately they didn't fit properly, but for one reason or another it was about 10-weeks before I could return them. I expected hassle but there was no problem whatsoever, the return was accepted and my card immediately credited in full.
18 februari 2025
Review zonder uitnodiging
Antwoord van Deichmann
We’re delighted that you are happy with your Deichmann experience. Thanks so much for taking the time to share your feedback.
Affordable shoes...
Affordable shoes and the shop worker was kind and respectful.
21 februari 2025
Review zonder uitnodiging
Antwoord van Deichmann
That's great to hear! Thanks for your review 😊
Good Experience with Deichmann
Kept informed at regular intervals re my order dispatch and delivery. Staff in store were quick, helpful and friendly
21 februari 2025
Review zonder uitnodiging
Antwoord van Deichmann
Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.
Thank you for choosing to shop with us.
Order ONLINE / USED BOOTS
Ordered online and they sent me a used pair of boots. Went to retun them and the sales attend was asking me 2hat shop sent me items...the online shop..is online order...what can I know more..
18 februari 2025
Review zonder uitnodiging
Antwoord van Deichmann
Thank you for your message, you can either return the item in store with your order paperwork or online back to our warehouse.
The link can be found on our website, under returning an order.
Your Deichmann Team
The service is not existent and the…
The service is not existent and the shop is a bomb site and you can't find anything
14 februari 2025
Review zonder uitnodiging
Antwoord van Deichmann
Thank you for this review. We genuinely welcome some constructive feedback on how we can improve, please confirm which store so we will see what we can do to address the points you've raised.
Your Deichmann Team
Great quality of footwear at very…
Great quality of footwear at very reasonable prices also Friendly & polite customer service
16 februari 2025
Review zonder uitnodiging
Antwoord van Deichmann
We’re delighted that you are happy with your Deichmann experience. Thanks so much for taking the time to share your feedback
Your Deichmann Team
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